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Return Policy: What is it and How to Write it

lateshipment

A customer wants to return an item, but your policy is nowhere to be found. So, what happens if you don’t have a clear return policy? In this article, we’re going to break down everything you need to know about return policies. What is a Return Policy? Why is it important to have a return policy?

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Store Policy 101: Understand What This Is, Benefits and Best Practices

lateshipment

This is where a well-crafted store policy swoops in like a guardian angel, ensuring clarity for you as well as your customers. What is Store Policy? A store policy includes rules that outline what customers can expect when they shop with you. Why it is important to have a store policy?

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Costco Bucks the Anti-DEI Trend

Retail TouchPoints

Costco s board of directors has unanimously rejected a shareholder proposal to conduct a study of the retailers diversity, equity and inclusion (DEI) policies, saying it reflects the anti-DEI policy bias of the National Center for Public Policy Research , the conservative think tank that proposed the study. 23, 2025.

Supplies 278
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Returns Fraud: Identifying and Addressing a Growing Threat

Retail TouchPoints

Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud. Additionally, you want a return policy thats easy to understand.

Supplies 278
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How to Navigate Revenue and Expense Management: Competitive Insights for Financial Success

Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global

Managing and Enforcing Expense Policies 📊 Understand how to develop and enforce company expense policies that promote financial discipline and cost-efficiency. Effective Cash Flow Management 🔑 Learn strategies to manage your cash flow efficiently, ensuring liquidity and financial stability.

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Why Retailers’ Data Privacy Policies are the New Customer Experience

Retail TouchPoints

In fact, three out of 10 consumers worldwide have switched providers due to concerns with those companies’ data policies or data-sharing practices adding fuel to the fire. But there are glimpses of hope — the upcoming California Privacy Rights Act ( CPRA ) will be the closest thing the U.S. Current data privacy laws in the U.S.

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Devising an Optimal Returns Policy for Your Business

Retail TouchPoints

For many years, permissive returns policies have been the norm in ecommerce. retailers were revisiting their returns policies as of late 2022. Devising a new returns policy, then, entails managing a series of trade-offs that vary from one business to the next. Lenient returns policies make this effect even worse.

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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Whether you're engaging with customers on their social media platforms or you're adopting a frictionless return policy, creating personalized experiences through an omnichannel e-commerce strategy is how to see growth in 2023 and beyond.