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Note to Retailers: How to Maximize the Post-Purchase Experience With a Modern Order Management System

Retail TouchPoints

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer.

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The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support

Retail TouchPoints

But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns. Stricter return policies are not the solution to your return challenges. And in many cases, customers purchase the wrong product due to unclear descriptions, poor recommendations or limited guidance.

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Curbing the $890 Billion Return Problem: Proactive Solutions for Retailers

Retail TouchPoints

A More Personalized Approach: AI-Driven Personalization Personalized product recommendations based on customer behavior and preferences also can reduce returns. Accurate and detailed descriptions reduce the chances of customers purchasing items that dont meet their needs or expectations, helping to curtail returns.

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Preparing for the Post-Holiday Return Surge

Retail TouchPoints

Many retailers are reportedly implementing new return policies to mitigate the increase in fraudulent returns and exchanges, with some even banning returns altogether. This article will touch on the impact in-store and online returns make to retailers and will provide recommended strategies to offset the surge in returns this holiday season.

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Sustainability and Profitability: How Embedding Sustainability can Boost Business Performance

Retail TouchPoints

Upskill Existing Employees to Become Sustainability Champions Brands such as Theory and Nordstrom recommend leveraging the expertise of those who run the business. Instead, organizations should upskill their functional and business units, such as supply chain, to create meaningful progress on goals and ensure value creation.

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Scheduling Transparency, Safety are Retail Workers’ Biggest Concerns this Holiday Season

Retail TouchPoints

Bloomingdale’s has a policy that unless someone is really being disruptive, [security won’t] do anything about it. One of my favorite parts of the job is talking to people and figuring out what they’re looking for, but that leads me to one of my biggest recommendations for customers this holiday season — be patient,” said Harper. “We

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CNBC: Dollar General Shareholders Vote in Favor of Worker Safety Audit

Retail TouchPoints

The proposal, which was filed by Domini Impact Investments , asked the Dollar General board to commission an audit looking into the retailer’s worker safety policies and practices. The proposal recommended that the audit include evaluation of practices that could contribute to an unsafe or violent environment, such as staffing capacity.