Retail TouchPoints

FEBRUARY 21, 2024

This presents a dual shipping dilemma for businesses: how can they keep shipping costs on the business low, while also offering customer-friendly return policies? This means that when ecommerce retailers can’t provide the peace of mind that clear return shipping policies can offer, customers will take their money and run.

Shipping Costs 280

Shipping Costs Shipping eCommerce Small Business Retail 280

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

DECEMBER 27, 2024

The ease of online shopping is partly driven by flexible return policies. This behavior is something retailers need to consider when developing policies that meet Gen Zs demand for flexibility. Minimal-touch shopping and buying processes and flexible shipping options will keep your Gen Z customers coming back.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

BigCommerce

SEPTEMBER 11, 2018

More sales also means more shipping, and more possible shipping issues. Given the numbers, it makes sense both customers and brands are anxious about holiday shipping. Every year, carriers publish their “Last Days to Ship” schedules. Steps to Eliminate Stress During Peak Shipping Season. Plan early.

Shipping 263

Shipping Merchant Services Customer Fulfillment 263

BigCommerce

JUNE 13, 2018

As an online seller, chances are good that you charge your customers for shipping or delivery fees at least some of the time. In the US, this can present a challenge because some US states require that retailers charge sales tax on shipping charges, while other states do not. Sales Tax and Shipping: Laws and Regulations.

Shipping Costs 276

Shipping Costs Shipping Books Shopping Carts 276

lateshipment

MARCH 16, 2025

You’re running a business, shipping out packages left and right, and then A package gets delayed, goes missing, or arrives looking like it went through a wrestling match with a grizzly bear. Businesses are missing out on a whopping $3 billion in shipping refunds every single year. Okay, let’s get real for a minute.

Payment Services 130

Payment Services Shipping Costs Shipping Document 130

lateshipment

MAY 15, 2023

A little analysis of your customer behavior at this stage or simply asking for their feedback will give you an insight into how your shipping policy impacted their purchasing decision. But why are these shipping policies so crucial that 67% of shoppers check a store’s policy before making a purchase?

eCommerce 130

eCommerce Shipping Costs Shipping Merchant Services 130

lateshipment

JUNE 11, 2021

Claiming refunds for service failures is a must-do to ensure that you’re not overpaying your shipping carrier. Given that over 15% of parcels shipped through them face service failures and delivery issues (P.S Understanding FedEx Money-Back Guarantee (MBG) and UPS’ Guaranteed Service Refund (GSR) in Terms of Shipping Refunds.

Shipping Costs 246

Shipping Costs Shipping Retail Operations 246

Retail TouchPoints

MARCH 9, 2023

Marking a significant shift in ThredUp ’s value proposition to consumers, the resale marketplace testing out a number of new initiatives to improve its margins, including new return policies and fees for its “cleanout kit” consignment services. to receive one of the brand’s iconic polka dot cleanout bags.

Shipping Costs 278

Shipping Costs Clothing Supplies Shipping 278

Retail TouchPoints

FEBRUARY 26, 2025

Shipping and Beyond Unfortunately, the security and fraud risks continue after orders are approved. One is shipment diversion: when criminals place an order using stolen data or a hijacked account, they leave the default shipping address unchanged to avoid raising fraud flags.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Ecommerce Platforms

JULY 29, 2020

Drop Shipping! In this complete guide, we'll cover all the ins and outs of drop shipping as a business model that you should know if you're considering it the path for you. . Dropshipping Guide: Table of Contents: Chapter #1: What is drop shipping? Chapter #2: Pros and cons of drop shipping. “Dropshipping!

Drop Ship 253

Drop Ship Shipping Costs Shipping Definition 253

lateshipment

JULY 10, 2020

Carriers offer shipping insurance, each employing their own policies and protocols. Companies should familiarize themselves with the policies of major carriers and third-party insurance providers to find the shipping insurance that covers needs at the lowest possible cost. Understand What’s Covered. Source: Elextensions.

Shipping Costs 211

Shipping Costs Shipping Document eCommerce 211

lateshipment

MARCH 27, 2025

Theres nothing quite like the thrill of tracking a UPS packageuntil it mysteriously vanishes into the shipping void or arrives looking like it took a detour through a demolition derby. From paperwork pitfalls to policy puzzles, navigating a UPS damage or loss claim can feel like solving a shipping mystery. The not-so-good news?

Payment Services 130

Payment Services eCommerce Shipping Costs Document 130

Retail TouchPoints

DECEMBER 25, 2024

Many retailers are reportedly implementing new return policies to mitigate the increase in fraudulent returns and exchanges, with some even banning returns altogether. Return Policy Abuse Returning items can be a logistical disaster and cost burden for ecommerce businesses.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

lateshipment

SEPTEMBER 10, 2020

Have you spent time taking a good, hard look at your shipping invoices? Or you could follow in the footsteps of other retail businesses that have become increasingly savvy and claim refunds for various shipping carrier service failures using automated shipping audit services like LateShipment.com. . If not, try it once.

Shipping Costs 228

Shipping Costs Shipping Payment Services Payments 228

lateshipment

MARCH 4, 2025

Plus, there are the costs: return shipping, processing fees, and the ever-present risk of lost revenue. Think about all the costs involved: return shipping, processing fees, restocking (or disposing of) returned items, and the administrative overhead of managing returns. Double-check everything before it ships.

eCommerce 130

eCommerce Shipping Costs Shipping Order Fulfillment 130

lateshipment

AUGUST 13, 2020

Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty. Have a Clear Return Policy. Who pays for the return shipping costs?

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

Retail TouchPoints

JUNE 8, 2021

Also to blame are overly complex checkout processes, invalid discount codes, security concerns, questionable return policies, comparison shopping, etc. The list goes on, but one other barrier to purchasing seems to be a major sticking point for 63% of consumers : shipping costs. The True Cost of Shipping.

Shipping Costs 200

Shipping Costs Shipping Shopping Carts Small Business Retail 200

Kissmetrics

NOVEMBER 16, 2020

Don’t forget to factor in shipping fees and other costs. Factor in costs like: Referral Fee Shipping costs Returns fees Your purchase costs Any overhead costs you have, e.g., electricity, labor costs, and other merchant costs if applicable. You must always offer at least two shipping options : Free Value Shipping Standard Shipping.

Merchant Services 360

Merchant Services Shipping Costs Payment Services eCommerce 360

lateshipment

MAY 3, 2021

While it’s no secret that free package shipping does not actually exist and the seller is the one who has to pay for it, international shipping either costs loads of money for a brand, requires lots of workforces, or both. And suddenly, shipping internationally becomes a true headache. Quit Overpaying for Shipping.

Shipping Costs 190

Shipping Costs Shipping Definition eCommerce 190

lateshipment

FEBRUARY 28, 2025

Heres a look at the eight types of store credit you should consider integrating into your store policy: Exchanges Exchanges and returns are common forms of store credit that keep revenue within your business while maintaining customer satisfaction. And if those purchases get returned?

Definition 130

Definition eCommerce Customer Retention Shipping Costs 130

Retail TouchPoints

AUGUST 10, 2020

Walmart, however, is not taking in-store returns for apparel, cleaning supplies, health and beauty or pharmacy purchases, although customers can ship products back using the Walmart app or web site. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on. Its competition clearly is. George, Ph.D.,

Beauty and Health 301

Beauty and Health Shipping Costs Supplies Shipping 301

lateshipment

MARCH 3, 2025

It’s when someone takes advantage of your return policy to get something they don’t deserve. Create Clearer and Stricter Return Policies A well-defined return policy can be your first line of defense. tags still attached, original packaging), and any exceptions to your policy. What is Return Fraud?

Shipping Costs 130

Shipping Costs eCommerce Management Electronics 130

Retail TouchPoints

APRIL 29, 2022

Consider the traditional returns process: Look up the merchant’s return policy, find the receipt, request return authorization, print a shipping label, repackage the item, drop it off at a carrier, wait days for confirmation that it was received, and finally, wait even longer to receive a refund minus a returns shipping fee.

Shipping Costs 312

Shipping Costs Merchant Services Customer Shipping Labels 312

BigCommerce

AUGUST 17, 2018

Don’t just look at the price retailers are charging for their products, look at the total cost as well (tax + shipping charges + service fees). Shipping is often a big thing for online retailers as almost everyone was charging an arm and a leg for shipping due to heavy products. Determine your shipping costs.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Retail TouchPoints

MARCH 6, 2024

While some are charging customers fees to simultaneously slow and offset rising costs resulting from elevated return rates, others are adopting returnless refund policies. Returnless refunds also make sense for companies shipping heavy or bulky items that are more expensive to ship. Of course, no good deed goes unpunished.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

MAY 2, 2023

There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy. So why are retailers making the switch?

Customer Retention 278

Customer Retention Shipping Costs Customer Merchant Services 278

lateshipment

FEBRUARY 1, 2025

Makes returns and exchanges efficient Returns management software helps you optimize your operations and enhances efficiency by automating tasks such as recording returns and exchange requests, ensuring these align with your returns and exchange policies, reviewing requests, generating labels, tracking returns, and initiating refunds or exchanges.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

lateshipment

AUGUST 15, 2024

Shipping insurance costs a small percentage of your shipment value, but when things go wrong, they cover the entire value to compensate for the loss or damage of your packages. Shipping insurance transfers that risk to the insurer, providing you with peace of mind and financial protection. But do I have to insure my packages ?

Shipping Costs 130

Shipping Costs Shipping Electronics Article 130

Omnisend

DECEMBER 1, 2021

As an ecommerce vendor, there’s nothing you can do to avoid shipping delays. We’ll also give you a basic shipping delay email template to help you communicate delays to customers. An example of Amazon’s shipping delivery estimate. A shipping delay notification on the product page for NaturAll. Reading Time: 9 minutes.

Shipping Costs 158

Shipping Costs Shipping Information Order Fulfillment 158

lateshipment

MARCH 23, 2025

When DHL, one of the biggest names in global shipping, doesnt deliver (quite literally), it can leave e-commerce businesses scrambling in confusion. You see, established names like DHL have policies and procedures in place for service failures, and if you know how to navigate them, well, youre halfway through getting your refund.

Shipping Costs 130

Shipping Costs eCommerce Shipping Document 130

lateshipment

MARCH 28, 2025

Then there are cases where items aren’t coming back from customers at allthink unsold inventory getting shipped back to suppliers. Return Policy and Procedure (RPP) As the name suggests, these are the guidelines you share with your customers regarding returns, exchanges, and refunds. Let’s take a closer look at them.

Definition 130

Definition Shipping Costs eCommerce Management 130

lateshipment

MARCH 3, 2025

For starters, customers are more likely to hit buy when you have a favorable return policy. In fact, 60% of shoppers will look at the return policy before making a purchase. Not only do online businesses lose out on the revenue from the initial sale, but they also have to account for the return itself, shipping costs, and more.

Management 130

Management Shipping Costs eCommerce Shipping Labels 130

BigCommerce

MARCH 17, 2017

Once you make it over that hurdle, it’s time to deal with order fulfillment and shipping. That means you, the store owner, don’t need to keep products in stock or worry about shipping. Margins aren’t great but it’s a trade off, you don’t have to invest in stock, store, pack or ship the product.

Shipping Costs 419

Shipping Costs BigCommerce Shipping Fulfillment 419

Retail TouchPoints

JANUARY 8, 2021

Prior to the COVID outbreak, two-thirds of shoppers preferred store returns, and only one-third scheduled returns with a shipping company, according to data from Optoro. A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items.

Shipping 282

Shipping eCommerce Consumer Management 282

Retail TouchPoints

JULY 6, 2020

FedEx Office , the printing, packing and shipping services subsidiary of FedEx, is partnering with online design company Canva to create a digital design-to-print marketplace. The partnership aims to make it easier for retailers to create professionally printed materials to help them get back to business quickly and safely.

Small Business Retail 331

Small Business Retail Operations Shipping Customer 331

lateshipment

MARCH 8, 2025

Late delivery incidents are frequent, almost inevitable, and happen primarily because shipping carriers fail to keep up with their promises of on-time delivery despite their busy schedules during times like the holiday season and while facing supply chain disruptions. Well, here are the top 10 most common causes of late deliveries: 1.

Management 130

Management eCommerce Shipping Shipping Labels 130