Retail TouchPoints
DECEMBER 31, 2024
Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. of all purchased goods were returned to retailers. of all purchased goods were returned to retailers.
lateshipment
MARCH 8, 2025
A customer wants to return an item, but your policy is nowhere to be found. So, what happens if you don’t have a clear return policy? In this article, we’re going to break down everything you need to know about return policies. What is a Return Policy? Why is it important to have a return policy?
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BigCommerce
DECEMBER 1, 2017
A solid ecommerce return policy can make or break a sale or turn a visitor into a customer for life. In a survey by comScore and UPS, 63% of American consumers check the return policy before making a purchase and 48% would shop more with retailers that offer hassle-free returns. Refund & Return Policy Template.
lateshipment
FEBRUARY 28, 2025
This is where a well-crafted store policy swoops in like a guardian angel, ensuring clarity for you as well as your customers. What is Store Policy? A store policy includes rules that outline what customers can expect when they shop with you. Why it is important to have a store policy?
Retail TouchPoints
JANUARY 1, 2025
According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer.
Retail TouchPoints
FEBRUARY 21, 2024
While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers. This presents a dual shipping dilemma for businesses: how can they keep shipping costs on the business low, while also offering customer-friendly return policies?
Retail TouchPoints
DECEMBER 27, 2024
The ease of online shopping is partly driven by flexible return policies. This behavior is something retailers need to consider when developing policies that meet Gen Zs demand for flexibility. Minimal-touch shopping and buying processes and flexible shipping options will keep your Gen Z customers coming back.
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