Retail TouchPoints

MARCH 25, 2022

One-third are inspired by social media before buying that new sweater, electronic gizmo or video game, according to the PwC study Gen Z is Talking. Shopping with a PC or smartphone only ranks second and third in the PwC study. These are all qualities of ecommerce, so why not connect the online shopping experience with the POS?

Payments 278

Payments Payment Services Social Media Electronics 278

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

POS 298

POS Omnichannel Webinar Point of Sale 298

Retail TouchPoints

FEBRUARY 10, 2022

There were product shipments that arrived as a “jumbled mess” with damaged items, regular POS system outages, employees paying their own money to learn about the products they sell, and empty shelves — despite the fact that ample product was available at the distribution center.

Beauty and Health 321

Beauty and Health POS Mobile Management 321

Retail TouchPoints

SEPTEMBER 4, 2024

Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience. This includes components like in-store mobile devices, chatbots or virtual assistants on their website, point of sale (POS) and enterprise resource planning (ERP) systems and more.

Omnichannel 298

Omnichannel Retail Point of Sale Technology 298

Retail TouchPoints

DECEMBER 13, 2023

Technology also is significantly enhancing the checkout process, with more retailers adopting self-service kiosks, integrated RFID, mobile POS systems, scan-and-go integrations and frictionless checkout options.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

AUGUST 18, 2022

consumers say they have used a buy now, pay later service, according to a recent study from The Ascent, a Motley Fool service. There are headwinds on the horizon though: The Ascent’s study shows usage levels plateauing, particularly among older consumers. In fact, 50% of U.S Here are a few other white space areas for BNPL: 1.

Merchant Services 278

Merchant Services Payment Services POS Consumer 278

Ecommerce Platforms

JUNE 7, 2021

In the case of NFTs there are a number of steps in the process of minting that don’t have a known carbon footprint, and there are few research studies on the subject. However there are alternative mechanisms that can be used, such as Proof-of-Stake (PoS), which are far less energy intensive. In Conclusion.

Cryptocurrencies 253

Cryptocurrencies POS Payment Services Arts 253

Retail TouchPoints

JUNE 3, 2020

“The benefit to the retailer is that they have reduced use of their own infrastructure — they don’t have to have POS terminals and the network to support the operation of the equipment within their stores, so they don’t have [responsibility for] the maintenance of the devices,” said Warner.

Mobile 295

Mobile Payment Services Technology POS 295

Retail TouchPoints

OCTOBER 29, 2021

A study by Retail Dive showed that 62% of customers prefer physical stores because they can feel, touch and see the product. Customer loyalty goes far deeper than just attractive offers at the POS and personalized recommendations. That covers the front end, but what about the backend?

Customer Loyalty 258

Customer Loyalty Recommendation Supplies POS 258

Retail TouchPoints

OCTOBER 31, 2023

Thieves do not exactly use the POS system, sign up for loyalty cards or freely offer their mobile numbers to get discounts. Those same research chops could be used to better understand who is pilfering merchandise, how they are pulling it off and where it is occurring.

Sporting Goods 297

Sporting Goods Vend Customer Experience POS 297

Retail TouchPoints

JULY 19, 2022

According to a study conducted by Google and BCG , using first-party data for key marketing functions achieved nearly 3X the revenue uplift and a 1.5X Yet the study also found that despite the high profitability and growth rates, most brands aren’t yet harnessing first-party data’s full potential as a new revenue source.

Retail 288

Retail Multi-channel Omnichannel Technology 288

Retail TouchPoints

FEBRUARY 27, 2024

A study by IBM Security found that the average cost of a data breach in 2023 was $4.24 In the store environment, retailers need to evaluate the physical security of POS terminals and self-scanning technology. million, underscoring the significant financial impact of such incidents.

Payment Services 278

Payment Services Retail POS Operations 278

Ecommerce Platforms

JULY 5, 2019

It's quite clear that running a busy food service or retail business without a flexible POS system can be a nerve-cracking experience. To conclude whether Bindo's POS meets the watertight threshold. After all, there are so many POS systems in the market striving so hard to attain any business objectives you may have. Mobile POS.

POS 91

POS Payment Services Merchant Services Payments 91

Ecommerce Platforms

JULY 29, 2019

At the present moment, there's no such thing as running a thriving retail business, in the absence of a solidly built and cloud-based POS system. But with the prevalence of advanced POS systems , you can now cut above the expected threshold. By the look of things, it appears as a suitable POS system for a couple of niche stores.

lightspeed 91

lightspeed POS Definition Merchant Services 91

Retail TouchPoints

FEBRUARY 21, 2023

A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease.

Sporting Goods 264

Sporting Goods Payment Services Retail Supplies 264

Retail TouchPoints

NOVEMBER 3, 2021

Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years. margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek.

Payment Services 363

Payment Services Shipping Costs Electronics Fulfillment 363

Retail TouchPoints

OCTOBER 26, 2020

While real wait times tend to be lower, studies have long shown that perceived wait times are what ultimately matter, resulting in the largest impact on customer satisfaction2. Stimulating POS Content. A perceived wait time is the customer’s estimate of how long they feel like they’re waiting.

Improvements 254

Improvements Retail Payment Services POS 254

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 75

POS B2B Point of Sale Retail 75

Groove

JUNE 16, 2022

SaaS solutions also integrate with external applications, including Google Shopping (for SEO purposes), PIM software, OMS solutions, POS systems, and marketing automation tools. Modern solutions, like Shopify’s POS, let merchants offer frictionless shopping experiences for their customers.

eCommerce Platforms 195

eCommerce Platforms Merchant Services Shipping Costs eCommerce 195

Retail TouchPoints

AUGUST 30, 2023

This annual study of commerce trends benchmarks how 120 retailers and brands perform against more than 200 criteria across web, mobile, in-store and cross-channel experiences. This is especially crucial as it was identified as a weak area in this year’s study, and addressing this friction will optimize the overall ordering process.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale.

Payment Services 289

Payment Services Consumer Small Business Retail Banking 289

Wiser

JANUARY 8, 2025

Now, consider the same scenario with access to up-to-date POS data and share-of-shelf metrics. From the Kellanova case study: “With our integrations, we’ve improved our ability to track performance and strategize effectively.

Retail 78

Retail Customer Retention Improvements POS 78

RTP blog

MAY 6, 2019

Of all the various digital engagement options available (such as check local store inventory, scan-and-go and mobile payments to name a few), BOPIS is the most widely adopted according to an Alliance Data Analytics study called “The Great Divide — Connecting Brands to the Real Needs of Today’s Consumers.”

Merchant Services 150

Merchant Services eCommerce Payment Services POS 150

Retail TouchPoints

NOVEMBER 20, 2023

According to a June study by the U.S. To make matters worse, NRF studies found that the impact of theft on retailers’ bottom lines has remained relatively consistent for years, indicating a trend many retailers have struggled to avoid. It’s not just the biggest retailers who are taking a hit; small businesses are feeling the impact.

Small Business Retail 312

Small Business Retail Payment Services Retail Sporting Goods 312

iVend

MAY 20, 2024

After an unpredictable few years in retail, it’s perhaps no surprise that many retailers have decided to ‘sweat their assets’ and hold on to their POS systems for longer than in the past. Currently, only 21% of retailers are using POS software they’ve adopted within the past two years, and more than 40% of POS software is over five years old.

POS 52

POS Payment Services Payments Small Business Retail 52

Retail TouchPoints

AUGUST 11, 2023

Tip Fatigue is Alienating your Best Customers As tablet-based POS systems have soared in popularity in recent years, consumers are being hit with larger and more frequent tip requests. Our study shows that customers are just as likely to tip while being watched (and potentially judged) as they are when given privacy at checkout.

Consumer 240

Consumer Payment Services Point of Sale POS 240

BigCommerce

JUNE 5, 2018

Ecommerce platforms in this model serve up PCI compliance, security, fraud management and inventory management that can also connect to larger, key infrastructure points such as ERPs, PIMs, OMS and POS. Headless Commerce vs. Traditional Ecommerce. What is the impetus behind a move to new ecommerce models?

eCommerce Marketing 340

eCommerce Marketing Payment Services eCommerce Marketing 340

iVend

AUGUST 19, 2024

Learn more about our integrated retail POS technology platform. Numerous studies have shown that it costs up to five times less to retain a customer than to win a new one. Data analytics uses POS system customer data to understand consumer behavior and preferences.

POS 52

POS Point of Sale Customer Customer Loyalty 52

Smile.io

APRIL 15, 2024

Integrate with Shopify POS to reward in-store purchases PetSmart (and most pet brands in general) is known for its in-store retail location.   If you have a physical retail location powered by Shopify POS , you can replicate this omnichannel experience. offers native support for Shopify POS on all paid plans.

Social Media 90

Social Media Gifts Shopify POS 90

iVend

MARCH 14, 2023

iVend Mobile POS Mobile POS in retail engages and delights shoppers. A recent study of what shoppers want from the instore experience + concluded that ‘expectations of the face-to-face experience have been raised over several years in which customers have been pushed further online’. Talk to iVend about mPOS for your stores.

POS 98

POS Point of Sale Mobile Payment Services 98

Smile.io

JUNE 10, 2024

The Monos team focused on delivering an elevated customer experience View the full Monos case study. and Shopify POS integration. on our POS system. and Shopify POS integration. The challenge now was converting the community into paying, repeat customers. “We definitely have Smile.io

Travel 88

Travel POS Shopify Customer Experience 88

iVend

JUNE 10, 2024

After an unpredictable few years in retail, it’s perhaps no surprise that many retailers have decided to ‘sweat their assets’ and hold on to their POS systems for longer than in the past. Currently, only 21% of retailers are using POS software they’ve adopted within the past two years, and more than 40% of POS software is over five years old.

POS 52

POS Payment Services Payments Small Business Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 20, 2021

Cloud-Based POS The hottest trend in POS technology currently is the cloud-based POS. Cloud-based POS systems process and store transaction data online while an on-premise POS system stores data locally on the retailers store server. Cloud POS Market size exceeded USD 1.5

Technology 98

Technology Small Business Retail Payment Services POS 98

RTP blog

MARCH 5, 2018

By Rick Gretsch, Accelerated Concepts, a Digi International company In our recent study “The Cost of Downtime: Beyond the Bottom Line,” 72% of midsized retailers lose sales during network downtime. The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations.

Technology 150

Technology Retail Operations POS 150