Retail TouchPoints

OCTOBER 12, 2023

AI-Enabled Product Recommendations Boost Health and Beauty Categories AI played a significant role in U.S. online sales, driving up orders from shoppers who clicked on product recommendations driven by predictive AI, according to Salesforce.

Recommendation 294

Recommendation Events Beauty and Health Apparel 294

Groove

DECEMBER 11, 2024

We also recommend keeping pop-up form fields to a minimum. Although we dont recommend restricting access to all of your content, gating pieces that appeal to lower-funnel audiences can be a fantastic way to collect contact information. Try using email pop-ups to highlight promotions, news, contests, or anything else you have going on.

eCommerce 317

eCommerce Social Media White Paper Seminar 317

Retail TouchPoints

FEBRUARY 6, 2024

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. Meanwhile, 60% said they would be unaffected by AI recommendations. The problem is, consumers don’t seem to want them. But branding may also play a significant role here.

Recommendation 298

Recommendation Customer Hobbies Consumer 298

Groove

JANUARY 13, 2025

Enhanced Customer Experience : Self-service portals and personalized recommendations empower B2B buyers to make informed decisions without delay. Personalized Buying Experiences : AI-driven tools offer tailored product recommendations. Data Analytics : Real-time insights into purchasing patterns enable better decision-making.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Groove

OCTOBER 11, 2024

This can be as simple as addressing recipients by name or as advanced as sending recommendations based on prior purchases. You can also use customer actions to trigger specific emails—for example, sending a purchase confirmation when someone completes an order or providing product recommendations based on their browsing history.

Management 370

Management Marketing eCommerce Recommendation 370

Forrester eCommerce

SEPTEMBER 4, 2024

VMware Explore 2024 began with Broadcom CEO Hock Tan reannouncing a significant departure from the previous VMware direction (embracing hybrid cloud) to a singular focus on making private cloud a success.

Recommendation 273

Recommendation Channel Operations Technology 273

Retail TouchPoints

DECEMBER 16, 2024

For instance, if a customer asks for a recommendation on dog food for sensitive skin, the team member could ask Hey GURA, which would provide the top recommendations available in that store. Our expertise in various categories allows us to help customers find items and make useful, informed product recommendations.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Forrester eCommerce

MARCH 12, 2025

The security landscape continues to evolve, as does global uncertainty, leaving CISOs preparing for turbulence ahead.

Recommendation 243

Recommendation Management 243

Groove

DECEMBER 7, 2024

Increase Website Traffic In addition to having well-optimized eCommerce SEO strategies , we recommend that companies take advantage of content like blogs, downloadable eBooks, case studies, infographics, and white papers to drive website traffic. Youll want to start with a few central key performance indicators (KPIs).

eCommerce 328

eCommerce Marketing Social Media White Paper 328

Retail TouchPoints

NOVEMBER 7, 2024

Storefront Pro offers end-to-end control, from discovery through weekly ad integration and personalized recommendations to seamless checkout with loyalty programs and even fulfillment and customer care,” said Alice Luong, Director, Ecommerce and Retail Media at Instacart in a statement. locations in August 2024.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

MARCH 3, 2025

This is why Cozy Earth taps longer-form content, visuals and dynamic product recommendations to support welcome and nurture email sequences, cart and browse abandonment flows, post-purchase engagement emails and win-back/loyalty campaigns. However, emails offer a richer canvas for deeper storytelling, education and brand-building.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

FEBRUARY 4, 2025

Conversational search interfaces, which mimic natural human interaction, will make it easier for customers to find exactly what they are looking for, as well as make recommendations for additional products. In 2025, intuitive search capabilities powered by gen AI will transform how customers discover products, both online and in stores.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

JANUARY 9, 2024

The COVID-19 pandemic has, for all intents and purposes, ended. But the supply chain disruptions that it exacerbated have not fallen by the wayside as easily as disposable masks did, with the global movement of goods continuing to be impacted by one challenge after another — from war and terrorist attacks to drought.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Groove

NOVEMBER 17, 2024

If you’re still comparing SaaS vs. on-premises solutions, we highly recommend checking out our BigCommerce vs. Magento guide. If you're interested in discovering more SaaS options, we recommend exploring our blog post about Magento competitors. This ultimately allows companies to focus on goals that move their businesses forward.

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Retail TouchPoints

DECEMBER 10, 2024

Barington, Thor Seek Board Seats Barington and Thor have made the following recommendations , which they believe will help Macys correct the imbalance: Reduce capital expenditures to 1.5% Since fiscal year 2014, Macys has spent $9.7 billion cumulatively on capital expenditures, including $6.7

Department Stores 297

Department Stores Operations Recommendation Improvements 297

Retail TouchPoints

MARCH 26, 2025

These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points. Use Case #2: Personalized Recommendations One of the most impactful applications of AI-powered knowledge graphs is in delivering personalized recommendations.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

FEBRUARY 28, 2025

The tool asks a few quick questions about personal preferences and then makes tailored wine recommendations based on available inventory in the customers chosen store. The Wine Finder is able to access this catalog to match recommendations with in-stock wines.

Point of Sale 179

Point of Sale Recommendation Technology Information 179

Retail TouchPoints

DECEMBER 12, 2024

The AI-powered solution can be used to create live 3D store maps as well as recommend tasks to increase associates efficiency, including restocking shelves, placing orders and improving compliance. Chemist Warehouse , Australias largest pharmacy chain, is piloting wearable SmartBadges from Augmodo in four Melbourne stores.

Recommendation 269

Recommendation Improvements Operations Management 269

Retail TouchPoints

JANUARY 30, 2025

Faster, easier in-store prescription pickups for consumers with the generation of a personalized barcode to expedite checkout; A redesigned, personalized home screen that features a health to do list and recommendations , including reminders to refill medications, updates on upcoming appointments and savings opportunities; AI-powered search to help (..)

Recommendation 227

Recommendation Customer Experience Information Fulfillment 227

Groove

DECEMBER 12, 2024

We generally recommend staying under 60 to 65 characters. We still recommend having a unique meta description for your item, even if you have detailed product descriptions. We recommend checking all of your top-selling products and making sure that you get consistently high scores. It ought to include the store name as well.

BigCommerce 282

BigCommerce SEO Mobile Improvements 282

Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts.

Document 162

Document Recommendation Subscription Supplies 162

Forrester eCommerce

AUGUST 1, 2024

It’s always an exciting time when we gather survey data and insights from our client conversations to produce a set of collective recommendations that B2B marketing executives should consider for the year ahead. Today, Forrester released our 2025 Budget Planning Guides. While […]

B2B 443

B2B Marketing Recommendation Channel 443

Retail TouchPoints

NOVEMBER 8, 2024

” Turning the Traditional Website into a ‘Branded Video Game’ The site will help shoppers find personalized product recommendations through Benefit’s Holiday Gift Guide , which features a quiz to match users with the perfect products.

Games 278

Games Gifts Omnichannel Recommendation 278

Retail TouchPoints

OCTOBER 17, 2024

For example, AI-driven tools can quickly access all relevant customer data and suggest the best next actions or product recommendations. Two key applications of generative AI in retail customer experience include developing AI bots for customer service agents and sales enablement tools for in-store associates.

Retail 308

Retail Customer Data Social Media Technology 308

Retail TouchPoints

OCTOBER 24, 2024

The pop-up also features personalized product recommendations. By placing that progress bar [in the recommendations carousel], we’re saying, ‘Here’s how much you have to go, and we’ve handpicked these products for you that we think you will love.’”

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

MARCH 6, 2025

New features also are in the pipeline, including a personal home improvement concierge that offers project inspiration, design ideas, product comparison and recommendations, comprehensive advice and more.

Customer 252

Customer B2B Improvements Customer Experience 252

Retail TouchPoints

FEBRUARY 18, 2025

Additionally, in November 2024 , Lowes debuted a digital home platform that provides loyalty program members with free personalized information about the products in their home, including warranties, manuals, how-to guides, recommended subscriptions and replacement parts.

Consumer 179

Consumer Subscription Recommendation Customer Experience 179

Retail TouchPoints

MARCH 5, 2025

Google is helping shoppers streamline this journey, further bridging the gap between idea (or inspiration) and tangible product recommendations. Now shoppers can use descriptive language to define their ideal product and find viable and shoppable product recommendations.

Recommendation 162

Recommendation Consumer Apparel Clothing 162

Retail TouchPoints

DECEMBER 17, 2024

AI agents dont just suggest products they personalize recommendations, streamline decision-making and handle routine tasks like grocery replenishment. AI shopping assistants are ushering in a new era of commerce, Goldberg said on LinkedIn. This is every part of the marketing funnel being used.

Merchant Services 289

Merchant Services Consumer Social Media Retail 289

Retail TouchPoints

DECEMBER 9, 2024

Target Gift Finder Focuses First on Kids Toys The new gen AI-powered Bullseye Gift Finder offers personalized product recommendations to help shoppers quickly zero in on gifts for the kids on their list based on age, hobbies, favorite brands and more. The tool will search Targets toy assortment and recommend a lineup of ideas.

Toys 162

Toys Gifts Hobbies Demo 162

Retail TouchPoints

OCTOBER 18, 2024

Going passwordless can look different for various brands, but a recommended, gradual and consumer-friendly approach would be to adopt biometric logins such as face IDs, fingerprints and/or selfie verification. Don’t let your brand be the next frustration. Ditch the traditional, outdated password by embracing passwordless authentication.

Consumer 305

Consumer Technology Payment Services Information 305

Retail TouchPoints

JANUARY 8, 2025

Here are some recommendations from the Human Factors and Ergonomics Society (HFES) for creating a user-friendly robot: Intuitive interfaces: Robots should feature easy-to-use interfaces, such as touchscreens with clear instructions or voice-activated commands that cater to a wide range of users.

Retail 179

Retail Operations Technology Recommendation 179