article thumbnail

Note to Retailers: How to Maximize the Post-Purchase Experience With a Modern Order Management System

Retail TouchPoints

The post-purchase experience in retail refers to the interactions and elements that follow a customers completion of a transaction. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

article thumbnail

Wholesale B2B eCommerce: Platforms, Trends & Tools You Need

Groove

Wholesale eCommerce refers to the digital transformation of traditional wholesale transactions. Enhanced Customer Experience : Self-service portals and personalized recommendations empower B2B buyers to make informed decisions without delay. Personalized Buying Experiences : AI-driven tools offer tailored product recommendations.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Benefits of Content Marketing for eCommerce: 10 Reasons to Start Now

Groove

Increase Website Traffic In addition to having well-optimized eCommerce SEO strategies , we recommend that companies take advantage of content like blogs, downloadable eBooks, case studies, infographics, and white papers to drive website traffic. Consumers go through a process that we refer to as the buyer's journey.

eCommerce 328
article thumbnail

Forrester Forecast: Online’s Share of U.S. Sales to Top 29% by 2029

Retail TouchPoints

Miglani noted that many relatively recent online commerce developments will support the sales increases of nondurable goods, sometimes referred to as soft goods. Detailed product information, customer reviews and recommendations help drive online sales in personal care, nutraceuticals, medical supplies and OTC drugs.

Reference 284
article thumbnail

Maximizing Conversions from Existing Traffic: How to Lower Customer Acquisition Costs

UpSellIt

CAC refers to the total expense that is involved in acquiring a new customer, which can include ad spend, marketing efforts, and sales strategies. Website personalization increases the likelihood of conversions by offering relevant products, recommendations, or incentives at the right time.

article thumbnail

Best Customer Loyalty Programs: Our Favorite

Groove

We often recommend Smile.io All business owners love when their existing customers refer friends and family to their store. Since it's difficult and expensive to acquire new customers, we highly recommend utilizing referrals to award your most loyal customers. Referral Program.

article thumbnail

Online Store SEO: How to Rank In Search

Groove

However in general, we recommend Keyword Keg, MOZ and Google Keyword Planner to help identify keywords that make sense for your business. When incorporating keywords into your website, we recommend only optimizing one keyword per page. Inbound links refer to external pages that reference and link to your website pages.

SEO 284