Note to Retailers: How to Maximize the Post-Purchase Experience With a Modern Order Management System
Retail TouchPoints
JANUARY 1, 2025
According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer.
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