RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. Personalization can take many forms, from customized product recommendations to special offers based on past purchase behavior.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

OCTOBER 18, 2024

For most retailers, these major brands are setting the standard for the future of AI use – but there are gradual ways to begin implementing AI into your fraud prevention strategy now , versus later when it’s far too late. One way to unlock this is through embracing a decentralized identity strategy.

Consumer 305

Consumer Technology Payment Services Information 305

Retail TouchPoints

FEBRUARY 4, 2025

Conversational search interfaces, which mimic natural human interaction, will make it easier for customers to find exactly what they are looking for, as well as make recommendations for additional products. In 2025, intuitive search capabilities powered by gen AI will transform how customers discover products, both online and in stores.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

DECEMBER 10, 2024

and are pushing the retailer to make significant changes to its real estate and financial strategy, including considering the spinoff of its higher-performing Bloomingdales and Bluemercury banners. Activist investment firm Barington Capital Group and real estate development company Thor Equities have taken a stake in Macys Inc.

Department Stores 297

Department Stores Operations Recommendation Improvements 297

Groove

OCTOBER 5, 2024

To help you master SMS marketing for eCommerce, we've put together a guide covering SMS marketing automation strategies for eCommerce, compliance considerations, and the best platforms you need to know about. Automation and Workflows: SMS marketing automation strategies for eCommerce are essential for efficiency and timeliness.

eCommerce 340

eCommerce Marketing Social Media Shopify 340

Retail TouchPoints

DECEMBER 16, 2024

we discovered that in order for organizations to both benefit and pull off ambitious climate strategies, they need to take their sustainability strategy out of the sustainability team and embed it into the wider organization as part of a companywide transformation.

Supplies 277

Supplies Fashion Management Operations 277

Groove

OCTOBER 22, 2024

To get the most out of this advertising method, use tests to see how people respond to different iterations of a given ad campaign and adjust your strategy based on the results. Consider pairing your ad campaign with a site audit to discover more strategies you can use to maximize your online presence.

PPC 315

PPC eCommerce Channel Management 315

Retail TouchPoints

DECEMBER 16, 2024

But the mobile app is only one piece of a much larger strategy Tractor Supply has developed to better connect customers to Tractor Supply team members (as the retailer calls its store associates), and solidify its culture and community. stars) and Google ( 4.3 ) app stores. We also want to bring that personalization online.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Groove

FEBRUARY 18, 2024

You also need savvy Shopify marketing strategies to ensure potential customers can find and navigate your store. Here’s a closer look at the most important proven strategies every Shopify store owner should master to drive sales and boost conversion rates. After all, even the best products don’t sell themselves.

Shopify 284

Shopify Marketing Social Media SEO 284

Retail TouchPoints

JANUARY 13, 2025

While this underscores the inevitability of returns, it also highlights the need for retailers to refine their digital strategies. A More Personalized Approach: AI-Driven Personalization Personalized product recommendations based on customer behavior and preferences also can reduce returns.

Retail 298

Retail BigCommerce B2C Channel 298

Kissmetrics

DECEMBER 10, 2021

Since this will not be seen as manipulative linking practice, it’s a highly recommended way to boost the authority of your page. Best Practises for Using Anchor Text in Your SEO Strategy. These will be simple, basic guides that can help you develop a more nuanced strategy with time. Branded Anchor Text. Tip #1: Stay On Topic.

SEO 362

SEO Blog Recommendation Other 362

Kissmetrics

JULY 16, 2021

Internal links are a crucial part of a successful SEO strategy. For the most part, I recommend creating links in and among long-form articles. This is really important to your internal linking strategy and how the search engines review and rank your content. We always recommend updating your old articles regularly.

SEO 363

SEO Article Information Improvements 363

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Data Analytics: Leveraging big data and analytics tools to gain insights into customer behavior, inventory management, sales forecasting, and marketing strategies. Develop a Digital Transformation Strategy: Outline clear goals and a roadmap for your transformation efforts.

Payment Services 110

Payment Services Retail Mobile POS 110

Groove

DECEMBER 12, 2024

That's why we're outlining a few basic and advanced BigCommerce SEO tips that youll want to include in your eCommerce SEO strategy. We generally recommend staying under 60 to 65 characters. We still recommend having a unique meta description for your item, even if you have detailed product descriptions.

BigCommerce 282

BigCommerce SEO Mobile Improvements 282

Retail TouchPoints

SEPTEMBER 2, 2022

If you find that your business and products can indeed add value to a specific market, do the foundational work, including establishing messaging and an amplification strategy, that will help your brand stand out in these markets. Build Out Your Engagement Strategy. We’ve all heard the term “ go global, act local.”

Merchant Services 324

Merchant Services Shipping Costs Channel eCommerce 324

lateshipment

MARCH 7, 2025

That’s the secret strategy that keeps your brand top-of-mind after the sale. While excellent customer service is undoubtedly part of a successful post-purchase strategy, it’s just one piece of the puzzle. Here are some key advantages of a post-purchase customer engagement strategy: 1.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

UpSellIt

JANUARY 9, 2025

Building a messaging strategy that combines both email and SMS can be a powerful way to connect with shoppers and drive conversion, as each channel provides distinct advantages. Consideration In the consideration phase, email fosters deeper engagement with personalized content like product recommendations and shopping guides.

Channel 99

Channel Shipping Costs Outdoor Mobile 99

Retail TouchPoints

AUGUST 17, 2022

In this piece, I’ll walk you through eight key ecommerce automation areas and strategies and will share expert tips that can and already do drive sustainable and profitable growth for companies of all sizes from all around the world, and I’ll explain why automating those bits of an ecommerce process matters. Advertising.

eCommerce 363

eCommerce Payment Services Channel Social Media 363

Retail TouchPoints

DECEMBER 17, 2024

AI agents dont just suggest products they personalize recommendations, streamline decision-making and handle routine tasks like grocery replenishment. AI Agent Gatekeepers Could Dramatically Shift Marketing Strategies So what does all of this mean for retail? This is every part of the marketing funnel being used.

Merchant Services 289

Merchant Services Consumer Social Media Retail 289

Retail TouchPoints

DECEMBER 26, 2024

To win over shoppers hearts, minds and wallets, grocery retailers need to closely examine their engagement strategies. Then, the same technology recommends specific offers that are likely to resonate with each segment. Another tech-driven strategy that encourages store visits and enriches customer engagement is gamification.

Technology 251

Technology Customer Experience Games POS 251

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. As a result, businesses are expediting their adoption of new tools and technologies and ultimately evolving their business strategy.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Groove

JULY 18, 2024

With frequent algorithm changes, new search engine feature updates and conflicting advice, many e-tailers are unsure of where to start with an eCommerce SEO strategy. That’s why we’re pulling back the curtain on a few of our tried-and-true eCommerce SEO strategies that can drive serious results for your business.

SEO 279

SEO eCommerce Mobile Improvements 279

Retail TouchPoints

NOVEMBER 28, 2024

During the competitive holiday season, personalized recommendations can significantly enhance customer satisfaction and encourage repeat business. Before that he was EVP Strategy and M&A of Ingenico. Payment solutions that enable personalized discounts and flexible payment options create a more engaging shopping experience.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

NOVEMBER 6, 2023

As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores. With online purchases making up 15.1%

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

Retail TouchPoints

MARCH 26, 2025

These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points. Use Case #2: Personalized Recommendations One of the most impactful applications of AI-powered knowledge graphs is in delivering personalized recommendations.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts. The platform was built by Lowe’s Innovation Labs.

Document 162

Document Recommendation Subscription Supplies 162

lateshipment

NOVEMBER 4, 2024

23 Read UPS’ 2024 Year-End Holiday Schedule USPS USPS recommends the following mailing and shipping deadlines for expected delivery by Dec. Here are some effective strategies. By implementing these strategies, e-commerce businesses can effectively navigate the holiday season’s unique challenges. 19 UPS 2nd Day Air – Dec.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

UpSellIt

DECEMBER 2, 2024

CAC refers to the total expense that is involved in acquiring a new customer, which can include ad spend, marketing efforts, and sales strategies. Website personalization increases the likelihood of conversions by offering relevant products, recommendations, or incentives at the right time.

Shipping Costs 137

Shipping Costs Customer Recommendation eCommerce 137

Retail TouchPoints

JANUARY 1, 2025

While there, Topper oversaw the companys Digital First strategy, end to end data and technology, customer service and the global supply chain. Jay Topper is Chief Customer Officer for fabric, Inc. , a modern, modular and API-first enterprise ecommerce and omnichannel OMS platform company.

Management 320

Management Shipping Costs Reference Retail 320

Groove

OCTOBER 24, 2024

As you select the optimal B2B software for your business, we recommend following these tips: Think about other software you need and the types of integrations that will help you. By shifting some software and strategies, they were able to boost revenue by 77 percent.

eCommerce Software 306

eCommerce Software B2B eCommerce eCommerce Platforms 306

Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. Retail companies should look to the opportunities of real-time customer data when considering their digital product strategy. Skin Rocks took a similar approach.

Improvements 282

Improvements Retail Mobile Customer Experience 282

Retail TouchPoints

MAY 3, 2023

Saving Money and Saving the Planet Cindi Kato, Principal at CallisonRTKL , agreed, noting that while design teams are attempting to maximize the lifespan of spaces to support their sustainability goals, executive teams respond most favorably to the cost savings that come with these savvier strategies.

Beauty and Health 306

Beauty and Health Document Consumer Operations 306

Retail TouchPoints

JANUARY 17, 2025

Customer-first strategies that not only reduce returns but also boost experience and loyalty. Moreover, by analyzing return data, you can refine inventory, enhance product quality and develop targeted outreach strategies to retain customers even after a return, turning challenges into opportunities for stronger customer relationships.

Customer 162

Customer Customer Experience Recommendation Technology 162

Forrester eCommerce

SEPTEMBER 23, 2021

In my latest report Fuel Your Future Fit Innovation Strategy By Learning From Crises, I share what we learnt from innovation during the pandemic. I offer recommendations for how this can be sustained as we face future uncertainty.

Recommendation 364

Recommendation Information Technology 364

Retail TouchPoints

OCTOBER 31, 2023

Retailers’ first move should be to assess current trends, and how well they align to office culture, so they can be used to drive recommendations. Other currently on-trend items like vests and long coats are also office-friendly and can be used to round out retailers’ basic RTO recommendations.

Customer 279

Customer Retail Recommendation Fashion 279

Retail TouchPoints

MARCH 14, 2025

The expanded landscape and anticipated bot-driven website traffic are ushering in the future of search, and both retailers and marketers must prepare to reimagine their organic search strategies and ensure they can show up when and where consumers are searching.

Retail 179

Retail Customer Experience Technology SEO 179

Wiser

OCTOBER 17, 2024

The eCommerce landscape is fiercely competitive, and effective pricing strategies can make or break a retailer’s success. Even more limiting, they offered only basic price recommendations – far from the advanced, real-time optimization the retailer needed to thrive in a fast-paced market. Read the full use case here.

Retail 78

Retail Recommendation eCommerce Customer 78