Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. Surveys are not just questionnaires.

Customer 146

Customer Retail Customer Retention Improvements 146

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 264

Consumer Supplies Fulfillment Technology 264

Forrester eCommerce

JANUARY 17, 2024

We asked over 39,000 Canadian consumers in our annual Customer Experience Benchmark Survey about their likelihood to recommend brands that they interacted with in the past 12 months, using the standard NPS […]

Customer Experience 275

Customer Experience Recommendation Consumer Customer 275

Retail TouchPoints

NOVEMBER 3, 2021

To offer simple product recommendations — such as “customers who bought this item also bought this” — is simply not going to cut it anymore. Recommendation is a never-ending battle for accuracy and timeliness. On a more positive note, 82% of consumers admit to having been influenced by a personalized shopping recommendation.

Recommendation 147

Recommendation Customer Retail Social Media 147

RTP blog

AUGUST 8, 2018

Last week, Retail TouchPoints unveiled its inaugural Personalization Benchmark Survey , revealing how retailers have reaped the benefits of personalization strategies as well as identifying where there is still room for improvement. With 66% of retailers crediting personalization strategies with increasing their sales, and 46%.

eCommerce 150

eCommerce Social Media Consumer Improvements 150

Retail TouchPoints

JANUARY 15, 2024

Nvidia surveyed more than 400 retail professionals at all organizational levels and found that while AI adoption is still in its early stages, more than 60% of respondents are planning to boost their AI investments in the next 18 months. But many of these tasks may just represent the low-hanging AI fruit.

Retail 312

Retail Customer Experience Technology Operations 312

Retail TouchPoints

JULY 26, 2024

More than three-quarters ( 76% ) of respondents to Retail TouchPoints’ latest Store Design & Experience Survey expected their store design budgets to rise in some way over the next 24 months, but that doesn’t mean they can make careless investments. Download your copy of the survey.

Download 264

Download Retail Presentation Recommendation 264

Retail TouchPoints

JUNE 15, 2020

Consumer Pulse Survey conducted during the first week of June. When the Centers for Disease Control and Prevention (CDC) surveyed more than 4,000 U.S. For 79% of that group, the loosening of government restrictions is not a sufficient incentive for them to regularly return to stores, restaurants or other out-of-home activities.

eCommerce 142

eCommerce Consumer Retail Payment Services 142

Retail TouchPoints

AUGUST 29, 2024

This soft projection is reaffirmed by Salesforce consumer surveys indicating that although 47% of shoppers say they will buy the same amount as they did in 2023, 40% plan to spend less this year. While holiday sales grew 3% YoY in 2023, reaching $1.17 trillion , with the U.S. contributing $277 billion.

Shipping Costs 276

Shipping Costs Consumer Shipping Supplies 276

ChannelAdvisor

NOVEMBER 8, 2023

Brands and retailers spend their whole careers chasing down answers to these questions — but we’ve revealed them in our 2023 global online survey results. Our 2023 Online Consumer Behavior Global Report covers the trends shaping global e-commerce today with survey findings (in partnership with Dynata) from over 6,000 consumers worldwide.

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Groove

JULY 30, 2024

Zero-party data examples, meanwhile, include things like responses to surveys and polls or having customers set their preferences. For example, if you own a beauty brand you could use a skincare quiz to understand customers' skin types so you can recommend products to them.

Customer 195

Customer Customer Data Games eCommerce 195

Forrester eCommerce

AUGUST 11, 2021

Imagine a highly qualified candidate for an important role at your company reaches out to a current employee asking if they are happy and if they would recommend working for your organization. Data from Forrester’s The State Of Customer Obsession 2021 survey demonstrates that […]. Is the reply a heart emoji? A clown face?

B2B 312

B2B Recommendation Customer Customer Experience 312

Retail TouchPoints

APRIL 25, 2023

Customer Tools Enable Greater Discovery Customer-facing additions include the new discovery shopping feed, powered by Klarna’s in-house AI recommendation engine. The feed was designed to give shoppers highly personalized recommendations to make it easier to find items relevant to their needs.

Payment Services 289

Payment Services Social Media Recommendation Consumer 289

Retail TouchPoints

OCTOBER 16, 2023

Interactive product recommendation quizzes not only engage customers but also create a sense of participation and entertainment, making customers more willing to provide valuable zero-party data in exchange for a tailored shopping journey. Amplify insights through targeted surveys.

Social Media 278

Social Media Consumer Information Marketing 278

Retail Technology Review

MAY 18, 2021

Poor delivery experiences will significantly impact on whether a recipient recommends a retailer, with almost three quarters (72.5%) of customers who shop online saying they are likely or very likely to stop recommending a retailer following a poor delivery experience.

Recommendation 70

Recommendation Customer Retail Internet Retail 70

Retail TouchPoints

JULY 23, 2024

Once the purview of science fiction, artificial intelligence (AI) has now permeated our everyday lives — from the home devices that recommend songs for our playlists, to the apps we use to monitor commuter traffic, to the chatbots that pop up to ask if we need any help. billion by 2030, reflecting an astounding 15.7% billion in 2023 to $14.07

eCommerce 276

eCommerce Technology Consumer Retail 276

Retail TouchPoints

AUGUST 23, 2023

The survey found that more than half ( 53% ) of millennials worry about purchasing their first home, and their most significant hesitation had to do with renovations and home improvements. The Home Depot is tapping into this value by creating a branded content destination to support young homeowners.

Workshop 246

Workshop Consumer Improvements Recommendation 246

Retail TouchPoints

FEBRUARY 24, 2023

Nearly all (93%) consumers surveyed in PwC’s most recent Holiday Outlook shared that trust is a top influencer in their buying decisions. The resulting impact is exponential — when a company earns their trust, 90% of consumers say it also earns a recommendation to friends and family. Pre-pandemic, that number was 70%.

Consumer 267

Consumer Social Media Recommendation Apparel 267

Retail TouchPoints

SEPTEMBER 19, 2023

A recent ecommerce search report by a leading customer experience platform provider tested sites and surveyed both customers and ecommerce professionals. While nearly every brand in that survey said their on-site search results are relevant, 69% of consumers said they frequently encounter irrelevant search results while shopping.

Customer Experience 280

Customer Experience Customer eCommerce Customer Loyalty 280

Sailthru

FEBRUARY 5, 2019

In research sponsored by Mastercard, “The Age of Personalization: Crafting a Finer Edge,” HBR surveyed 600 business executives in various industries about personalization. According to HBR’s survey, 90% of business executives agreed that customers expect organizations to know their interests and anticipate their needs.

Recommendation 60

Recommendation Customer Experience Customer Loyalty Customer Data 60

Retail TouchPoints

MARCH 11, 2021

The survey — a hybrid online and computer-aided telephonic interview (CATI) survey of 140+ U.S. The survey found that returning an item ranked as the No. 85% of surveyed retailers ranked inventory accuracy as a top priority to improve BOPIS and curbside pickup options. A frictionless return experience is critical.

Fulfillment 319

Fulfillment Order Fulfillment Shipping Costs Social Media 319

Sailthru

DECEMBER 10, 2018

A few weeks ago, we outlined some of our favorite product recommendation best practices , from bestsellers to new arrivals. But plenty of savvy retailers — including DSW, Dollar Shave Club and Neiman Marcus — recommended products in other ways that didn’t quite fit into any of those categories. Saks Fifth Avenue.

Recommendation 83

Recommendation Shipping Costs Gifts Web Design 83

Retail TouchPoints

MARCH 24, 2023

” New research from a Google Cloud-commissioned Harris Poll survey found that search abandonment —when a shopper searches for a product on a retailer’s website or app but doesn’t find what they are looking for — costs retailers more than $2 trillion annually globally, and more than $234 billion in the U.S.

Shopify 306

Shopify Merchant Services Recommendation eCommerce 306

Retail TouchPoints

JANUARY 8, 2024

In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% Just last year, in the National Retail Security Survey, retailers reported $112.1 of retailers believe external theft unrelated to ORC was more of a priority in 2023 than 2022.

Recommendation 252

Recommendation Omnichannel Shipping Costs eCommerce 252

Retail TouchPoints

MAY 31, 2022

One surprising finding from our survey confirmed that consumers have high expectations for ecommerce brands: 93% expect the online experience to be at least equal to, if not better than, in-store. AI-powered personalized recommendations. recommendations, and personalization. The Gen Z Factor. Mobile search optimization.

Mobile 328

Mobile Customer Data Recommendation Fashion 328

Retail TouchPoints

DECEMBER 27, 2023

When surveys and focus groups occur before a product launch, participants often don’t have any practical experience with the product yet, and insights are more guesswork into how the public may react.

Improvements 260

Improvements Supplies Consumer Operations 260

Retail TouchPoints

NOVEMBER 10, 2022

While large-scale surveys help identify macro trends and predictions, micro-surveys can glean new insights into specific communities of users. eBay Ads recently surveyed both groups to understand the trending themes among 2,000 online shoppers in the U.S. as well as the distinct nuances of 1,500 eBay shoppers. “We

Gifts 264

Gifts Social Media Shipping Costs Consumer 264

Retail TouchPoints

JANUARY 5, 2023

Retail Dive reported on a Morning Consult survey which revealed that 85% of U.S. Meanwhile, in a survey commissioned by Wildfire, we found that 90% of respondents are more interested than ever in getting discounts, using coupons and earning cashback rewards when shopping online, due to rising prices. Strategic Discounts.

Shipping Costs 290

Shipping Costs Merchant Services Channel Consumer 290

Retail TouchPoints

JUNE 21, 2023

In fact, in the 2022 National Retailer Security Survey from the National Retail Federation (NRF), nearly nine in 10 respondents said analytics, and store and business intelligence, are what’s needed most to help fight shrink and bolster loss prevention teams. However, it can also support staff by recommending next steps.

Technology 260

Technology Supplies Recommendation Mobile 260

Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. The survey uncovered three core themes and takeaways: 1.

Consumer 242

Consumer Multi-channel Leisure Retail 242

Retail TouchPoints

APRIL 16, 2024

This goes beyond recommendations and captures actual customer behavior, such as repeat purchases and referrals, providing a more nuanced understanding of customer satisfaction. The Shortcomings of NPS Survey collection methods can significantly impact the validity of NPS data. But NPS often falls short in this regard.

eCommerce 147

eCommerce Improvements Consumer Customer 147

Dynamic Yield

SEPTEMBER 5, 2019

The post Creating a user survey to better segment mobile visitors and serve them recommendations appeared first on Dynamic Yield.

Recommendation 28

Recommendation Mobile 28

Retail TouchPoints

JUNE 13, 2024

According to a recent Swiftly survey, they encourage more frequent purchases, with 73% of consumers choosing retailers that offer alcohol rebates. These apps go beyond basic functionality by learning from a customer’s shopping history to offer tailored recommendations. Swiftly survey, completed in June 2023.

Food and Beverages 248

Food and Beverages Marketing Mobile Customer Loyalty 248

Retail TouchPoints

SEPTEMBER 27, 2023

Indeed, the study — which over a one-week period in May 2023 surveyed 779 adults who had purchased a product or service from a new-to-them brand within the previous six months — made clear that shopping is now an ongoing part of daily life for most consumers, rather than an occasional, or often even intentional, behavior.

Social Media 299

Social Media Multi-channel Consumer Comparison Shopping 299

Groove

AUGUST 19, 2024

If a customer reaches out with a question about a product or a service, the message received in Gorgias can automatically be triggered to initiate a targeted email or SMS campaign through Klaviyo , such as a customer satisfaction survey, an invitation to follow up regarding their request, or a product recommendation.

Customer Data 195

Customer Data Customer Experience Information eCommerce 195

Retail TouchPoints

JULY 5, 2022

Nearly four in 10 ( 37% ) of retail decision-makers said their ecommerce business is not meeting profitability targets in the Publicis Sapient/Salesforce survey, which was conducted in partnership with Ipsos. Beyond that, 27% said ecommerce is hurting overall profitability, and 25% said their ecommerce operation was not profitable at all.

Shipping Costs 316

Shipping Costs eCommerce Retail Merchant Services 316

Groove

AUGUST 8, 2024

Try sending out a survey to gauge reactions of the redesign and ask for suggestions. Two great services we recommend using to welcome feedback from users and collect information are SurveyMonkey and Qualaroo. You undoubtedly did your research prior to launch — now is not the time to stop collecting information. Welcome feedback.

eCommerce 195

eCommerce Customer Social Media Information 195