Groove

JANUARY 13, 2025

Streamlined Operations : From order processing to delivery tracking, technology reduces inefficiencies. Enhanced Customer Experience : Self-service portals and personalized recommendations empower B2B buyers to make informed decisions without delay. This benefits upselling and cross-selling efforts.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

DECEMBER 16, 2024

That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. In addition to ongoing training, we have implemented a number of technology solutions to enhance our customer service. One of these is Hey GURA. We also want to bring that personalization online.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

NOVEMBER 7, 2024

The tags are designed to improve found rates, efficiency and order accuracy, and they provide retailers with the opportunity to integrate their functionality with other Instacart Connected Store technologies. locations in August 2024.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

FEBRUARY 4, 2025

The retail industrys rapid adoption of generative AI technologies will continue in 2025. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. Throughout 2024, many retailers moved gen AI projects from pilots into production.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

JANUARY 13, 2025

By leveraging emerging technologies and fine-tuning product presentations, retailers can reduce the need for returns, improve customer satisfaction and protect their bottom line. The Technology Advantage: Improving Pre-Purchase Experiences 1. Leveraging generative AI for smarter, focused product reviews.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

FEBRUARY 6, 2024

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. Meanwhile, 60% said they would be unaffected by AI recommendations. If brands are going to make the most of this powerful technology, they are going to need to answer these questions first.

Recommendation 298

Recommendation Customer Hobbies Consumer 298

Retail TouchPoints

OCTOBER 18, 2024

The first step in helping to prevent retail fraud, while fortifying the digital experience, is actually to face the fear of AI head-on and embrace the power of this emerging technology. It’s up to retailers to abate their fears and embrace the emerging technology, or risk getting beaten out by fraudsters, and ultimately, the competition.

Consumer 305

Consumer Technology Payment Services Information 305

Retail TouchPoints

DECEMBER 1, 2022

Macy’s customers work with an associate to complete a private body scan with a device equipped with light detection and ranging (LiDAR) technology, which yields anonymized avatars. The shoppers’ body shapes are matched to digital twins from a database and the customers are offered product matches in their recommended sizes and styles.

Technology 289

Technology Omnichannel Recommendation Customer 289

Retail TouchPoints

MAY 1, 2024

brands plan to increase investments in immersive technologies — think interactive displays for increased visual impact, carefully curated playlists and thoughtfully crafted scents that tap into nostalgia. Human-centric technology encourages retailers to think beyond traditional displays. Over half of U.S.

Technology 312

Technology Arts Payments Customer Loyalty 312

Groove

DECEMBER 7, 2024

Today, brands that seize opportunities at the forefront of their industries know how to fully develop omnichannel eCommerce strategies that put these technologies to work for them. We recommend planning out a posting schedule to help keep your content organized and build your audience's expectations of when theyll see new material.

eCommerce 328

eCommerce Marketing Social Media White Paper 328

Retail TouchPoints

MARCH 26, 2025

These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points. Use Case #2: Personalized Recommendations One of the most impactful applications of AI-powered knowledge graphs is in delivering personalized recommendations.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

JULY 24, 2024

Welcome to the new frontier of consumer engagement — the fusion of architectural design and audio-visual (AV) technology. By seamlessly integrating technology with thoughtful design, companies are redefining what it means to experience a brand.

Technology 264

Technology Arts Consumer Operations 264

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. However, their effectiveness hinges on more than just advanced technology.

Retail 179

Retail Operations Technology Recommendation 179

Retail TouchPoints

MARCH 3, 2025

This personalized approach, powered and amplified by Attentive technology, is now woven into both email and SMS communications. That is why Cozy Earth has adopted more direct touch points with founder Tyler Howells and more data-driven marketing: to help consumers feel personally connected to the person behind the brand, according to Davis.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

JANUARY 9, 2024

Yikun Shao : There were a lot of reactive steps taken during the pandemic — from the rapid adoption of technology and ecommerce to diversifying supply chains — and I think companies are now realizing the benefits of those actions. One example was the surge in ecommerce during the pandemic, which drove supply chain activity.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Retail TouchPoints

FEBRUARY 28, 2025

The tool asks a few quick questions about personal preferences and then makes tailored wine recommendations based on available inventory in the customers chosen store. The Wine Finder is able to access this catalog to match recommendations with in-stock wines.

Point of Sale 179

Point of Sale Recommendation Technology Information 179

Retail TouchPoints

DECEMBER 17, 2024

And Amazons cloud-division, Amazon Web Services, which has long offered technology it has built in-house for use by other companies, just released a white-label AI shopping assistant for retailers and other businesses. AI shopping assistants are ushering in a new era of commerce, Goldberg said on LinkedIn.

Merchant Services 289

Merchant Services Consumer Social Media Recommendation 289

Retail TouchPoints

JANUARY 30, 2025

The app is the health concierge and guide for all consumers, said Tony Ambrozie, SVP and Chief Digital and Technology Officer of CVS Health Pharmacy and Consumer Wellness in a statement. With 60 million digital customers, we are excited to continue to innovate and bring best-in-class and first-in-industry capabilities to our customers.

Recommendation 227

Recommendation Customer Experience Information Fulfillment 227

Retail TouchPoints

MARCH 10, 2025

For his latest book, Bionic Retail: How to Thrive in an Exponential World , Hawkins has explored the gap between technologys rapid evolution and retailers slowness or in some cases complete lack of willingness to adopt it. In many cases, the technology works great, but the people don’t accept it, Hawkins noted.

Retail 200

Retail Technology Customer Loyalty Books 200

Retail TouchPoints

DECEMBER 18, 2024

But a brand cant make it in the 21st century with technology from the 19th, so in 2022, the British footwear brand undertook a massive digital transformation that encompassed everything from its ecommerce sites around the world to the point-of-sale (POS) systems in its 500+stores. Dont underestimate the importance of change management.

Omnichannel 262

Omnichannel Payment Services POS eCommerce 262

Forrester eCommerce

SEPTEMBER 4, 2024

VMware Explore 2024 began with Broadcom CEO Hock Tan reannouncing a significant departure from the previous VMware direction (embracing hybrid cloud) to a singular focus on making private cloud a success.

Recommendation 273

Recommendation Channel Operations Technology 273

Retail TouchPoints

AUGUST 2, 2023

The National Retail Federation has launched a new Center for Digital Risk & Innovation , aimed at engagement and advocacy on technology issues that have significant implications for the retail industry.

Technology 245

Technology Recommendation Retail Other 245

Retail TouchPoints

JUNE 14, 2023

Technology Can Make Good Experiences Great As it is in many areas of retail, technology is playing a greater role in the overall experience offered by open-air centers. Additionally, our mobile app provides personalized recommendations that enrich the shopping experience,” said Wingrove in an interview with Retail TouchPoints.

Events 276

Events Technology Outdoor Retail 276

Retail TouchPoints

JANUARY 1, 2025

While there, Topper oversaw the companys Digital First strategy, end to end data and technology, customer service and the global supply chain. Jay Topper is Chief Customer Officer for fabric, Inc. , a modern, modular and API-first enterprise ecommerce and omnichannel OMS platform company.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts.

Document 162

Document Recommendation Subscription Supplies 162

Retail TouchPoints

JANUARY 17, 2025

A combination of proactive, intelligent customer support and advanced technologies can reduce costs, improve customer satisfaction and foster stronger relationships transforming returns from a setback into an opportunity to provide a hyper-personalized customer experience for both shoppers and retailers. Europe, and APAC.

Customer 162

Customer Customer Experience Recommendation Technology 162

UpSellIt

DECEMBER 2, 2024

Website personalization increases the likelihood of conversions by offering relevant products, recommendations, or incentives at the right time. By understanding when a visitor is about to leave, exit-intent technology can deliver a personalized offer or incentive designed to keep them engaged.

Shipping Costs 137

Shipping Costs Customer Recommendation eCommerce 137

Retail TouchPoints

DECEMBER 17, 2024

More broadly, technology infusion is driving tighter integration when it comes to next-generation ecommerce, which means that discrete capabilities such as search functionality and inventory visibility will become increasingly interconnected.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Forrester eCommerce

JANUARY 7, 2022

Sales leaders must make the right investments in sales technology if they want to help their sales teams win in 2022. Providing real-time coaching and recommendations. The right sales tech stack can improve sales productivity and broaden rep participation by: Automating administrative tasks for sellers and managers.

Recommendation 369

Recommendation Technology Improvements Management 369

Retail TouchPoints

MARCH 14, 2025

The emergence of AI-powered platforms has ignited a profound shift in how we interact with technology and the trajectory of the search landscape. As Chief Customer Officer at Botify , she leads global customer success initiatives and believes in technologys power to transform customer experiences. The good news?

Retail 179

Retail Customer Experience Technology SEO 179

Forrester eCommerce

JULY 26, 2024

Crises such as the one triggered by CrowdStrike's global outage shine a bright light on many aspects of business and technology. Our new report provides a thorough overview of recommended actions for tech leaders as they face the unfolding long-term repercussions.

Recommendation 322

Recommendation Technology Information Operations 322

Groove

MARCH 4, 2025

Ari explains why site search should be viewed as your online salesperson, guiding customers to the the products that most closely match their search intent with AI-powered recommendations, real-time suggestions, and natural language understanding. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them.

eCommerce 239

eCommerce Magento BigCommerce Travel 239

Groove

NOVEMBER 9, 2024

Technical Components BigCommerce headless web development offers several core front-end technology options. BigCommerce Integration Process For businesses interested in making this shift, we recommend reviewing the typical BigCommerce integration process so that you know what’s to come: Set up the BigCommerce back end for your store.

BigCommerce 310

BigCommerce Payment Services eCommerce Shopping Carts 310

Retail TouchPoints

NOVEMBER 28, 2024

Payments technology is central to the shopping experience. During the competitive holiday season, personalized recommendations can significantly enhance customer satisfaction and encourage repeat business. This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

FEBRUARY 12, 2025

“We’ve designed this store to bring us one step closer to our customers and to deliver an innovative experience, merging cutting-edge technology with expert advice , saidGiorgio Busnelli, VP of Consumer Goods for Europe at Amazon in a statement. The Derma-bar also features try-on stations for product sampling.

Recommendation 179

Recommendation Consumer Goods Books Fashion 179

Retail TouchPoints

DECEMBER 16, 2024

Upskill Existing Employees to Become Sustainability Champions Brands such as Theory and Nordstrom recommend leveraging the expertise of those who run the business. Instead, organizations should upskill their functional and business units, such as supply chain, to create meaningful progress on goals and ensure value creation.

Supplies 277

Supplies Fashion Management Operations 277

Retail TouchPoints

MARCH 11, 2025

“Home improvement is inherently complex and can feel overwhelming even for the most experienced DIYer that’s why Lowe’s has invested in AI and emerging technologies to create solutions that truly help our customers,” said Seemantini Godbole, Chief Digital and Information Officer at Lowe’s in a statement.

Recommendation 130

Recommendation Subscription Technology Information 130