Retail TouchPoints

DECEMBER 9, 2024

Target has joined the likes of Nordstrom , Amazon , Etsy and Walmart with the launch of new generative AI-powered shopping tools, including a Gift Finder and digital shopping assistant. The tool will search Targets toy assortment and recommend a lineup of ideas. or Does this product contain artificial fragrance or dye?

Toys 162

Toys Gifts Hobbies Demo 162

Groove

OCTOBER 11, 2024

This can be as simple as addressing recipients by name or as advanced as sending recommendations based on prior purchases. You can also use customer actions to trigger specific emails—for example, sending a purchase confirmation when someone completes an order or providing product recommendations based on their browsing history.

Management 370

Management Marketing eCommerce Recommendation 370

Groove

NOVEMBER 17, 2024

In this complete guide to boosting your online store’s performance, we'll go over all the tips, tools, and features you can use for BigCommerce optimization. If you're looking for a less technically challenging way to approach BigCommerce website customization, check out the Page Builder tool that's integrated into Stencil.

BigCommerce 341

BigCommerce Merchant Services Payment Services SEO 341

Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. The tool is loaded with Tractor Supplys product information as well as general Life Out Here knowledge.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

SEPTEMBER 11, 2024

As a result, brands and retailers of all sizes are implementing new tools, both in stores and online, to not only reduce returns but also to help customers find their ideal apparel and footwear sizes faster and easier. Of course, the more precise and detailed a customer can get, the more accurate the fit recommendations will be.

Recommendation 306

Recommendation Apparel Technology Consumer 306

Groove

DECEMBER 7, 2024

Increase Website Traffic In addition to having well-optimized eCommerce SEO strategies , we recommend that companies take advantage of content like blogs, downloadable eBooks, case studies, infographics, and white papers to drive website traffic. Our favorite tools include HubSpot and Klaviyo.

eCommerce 328

eCommerce Marketing Social Media White Paper 328

Retail TouchPoints

SEPTEMBER 22, 2022

Searchspring , a search, product merchandising and personalization platform, has added Searchspring Personalized Email Recommendations to its Personalization Suite. The solution was launched through an integration with Klaviyo, a unified customer platform.

Recommendation 345

Recommendation Customer Retail Marketing 345

Retail TouchPoints

OCTOBER 17, 2024

Farfetch uses a generative AI tool called Phrasee to improve its email marketing campaigns. Two key applications of generative AI in retail customer experience include developing AI bots for customer service agents and sales enablement tools for in-store associates.

Retail 308

Retail Customer Data Social Media Technology 308

Retail TouchPoints

JULY 18, 2024

GlassesUSA.com has long deployed a range of technologies, including computer vision and AR try-on technology, to streamline product discovery and provide better recommendations. Pairfect Match AI also takes into account factors such as face shape and style preferences in making personalized recommendations.

Recommendation 279

Recommendation Technology Customer Retail 279

Retail TouchPoints

NOVEMBER 7, 2024

Storefront Pro offers end-to-end control, from discovery through weekly ad integration and personalized recommendations to seamless checkout with loyalty programs and even fulfillment and customer care,” said Alice Luong, Director, Ecommerce and Retail Media at Instacart in a statement. locations in August 2024.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Kissmetrics

SEPTEMBER 1, 2021

Artificial intelligence (AI) tools for media let you create content at scale in a previously impossible way and you don’t even need design experience to create something impressive. On a seemingly daily basis, new AI tools emerge to help people create articles, video scripts, logos, and more. AI isn’t new. KinetiX Cost.

Article 363

Article Subscription Demo eCommerce 363

Retail TouchPoints

MARCH 27, 2023

Healthcare providers can now leverage a suite of digital tools from Instacart that are designed to enhance collaborative care, promote healthy choices and deliver nutritious food to patients and their families, particularly those living in food deserts or needing a medically restricted diet. “We

Recommendation 317

Recommendation Technology Management Customer 317

Retail TouchPoints

FEBRUARY 4, 2025

Conversational search interfaces, which mimic natural human interaction, will make it easier for customers to find exactly what they are looking for, as well as make recommendations for additional products. In 2025, intuitive search capabilities powered by gen AI will transform how customers discover products, both online and in stores.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

DECEMBER 17, 2024

AI agents dont just suggest products they personalize recommendations, streamline decision-making and handle routine tasks like grocery replenishment. And this holiday season has shone a spotlight on these AI-powered tools, proving consumers eagerness to use them. This is more than just some gimmicky new tech.

Merchant Services 289

Merchant Services Consumer Social Media Recommendation 289

Groove

OCTOBER 4, 2023

Let's embark on a journey through the world of email marketing AI tools, exploring their remarkable capabilities and uncovering how they elevate the effectiveness and impact of email campaigns. AI-powered email marketing tools represent a transformative leap forward, merging human creativity with the computational power of AI algorithms.

Merchant Services 291

Merchant Services eCommerce Marketing Recommendation 291

Groove

DECEMBER 12, 2024

Tools like SEMrush and Google Keyword Planner can help you understand and develop the long-tail keywords that will attract your target audience. We generally recommend staying under 60 to 65 characters. We still recommend having a unique meta description for your item, even if you have detailed product descriptions.

BigCommerce 282

BigCommerce SEO Mobile Improvements 282

Retail TouchPoints

AUGUST 5, 2024

But online shoppers tend to expect just a bit more guidance, which is why ThredUp has unveiled a suite of new AI-powered shopping tools designed to make finding unique fashion finds faster and easier. A snapshot of ThredUp’s Style Chat tool.

Social Media 277

Social Media Clothing Fashion Presentation 277

Retail TouchPoints

APRIL 25, 2023

The payments provider also is adding new tools designed to help retailers and content creators engage with their audiences in more effective ways. Customer Tools Enable Greater Discovery Customer-facing additions include the new discovery shopping feed, powered by Klarna’s in-house AI recommendation engine.

Payment Services 290

Payment Services Social Media Recommendation Consumer 290

Retail TouchPoints

FEBRUARY 18, 2025

More and more consumers, who previously turned to Google search for product recommendations whether for your brand, category or a specific item you sell are now experimenting with AI tools like OpenAIs ChatGPT, Google Gemini and others. The AI Overview makes it significantly less likely that shoppers will get there.

Consumer 236

Consumer SEO Marketing Information 236

Retail TouchPoints

MAY 16, 2024

4 New AI-Powered Features for Associates and Consumers New consumer- and associate-facing tools from Verizon include: Personal Research Assistant , which empowers frontline teams to provide employees with fast and easy access to the information they need to serve specific customers.

Recommendation 264

Recommendation Customer Experience Information Consumer 264

Retail TouchPoints

MARCH 26, 2025

Businesses striving to meet these expectations are turning to AI-powered knowledge graphs a cutting-edge tool that connects disparate data points to create a holistic understanding of customers. Knowledge graphs provide the tools to meet this demand while improving operational efficiency and customer satisfaction.

Customer 147

Customer Recommendation Customer Experience Travel 147

Retail TouchPoints

FEBRUARY 6, 2024

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. Meanwhile, 60% said they would be unaffected by AI recommendations. For instance, one thing we know matters substantially more to consumers than shiny AI tools are well-designed, smoothly functioning websites.

Recommendation 298

Recommendation Customer Hobbies Consumer 298

Retail TouchPoints

MAY 15, 2024

With Travel Shops, Expedia is aiming to bridge the gap between creators’ travel recommendations and consumers’ purchases. “Travel Shops are a first-of-its-kind travel platform that bridges the gap between content creators and travelers, creating a central hub for curated travel recommendations and a seamless shopping experience.

Travel 263

Travel Social Media Books Recommendation 263

Retail TouchPoints

JANUARY 4, 2023

But businesses are discovering that digital tools can provide customers with a new way to provide a personalized and engaging shopping experience. The search bar can be enhanced with autofill options like “suggested” or “similar” product recommendations. Personalization goes beyond discovery, as well.

eCommerce 302

eCommerce Omnichannel Comparison Shopping Recommendation 302

Retail TouchPoints

FEBRUARY 5, 2024

Ingka Group , parent company of Ikea Retail, has debuted an AI-powered home design inspiration and shopping tool on the OpenAI GPT Store.

Omnichannel 279

Omnichannel Recommendation Improvements Marketing 279

Retail TouchPoints

MARCH 3, 2025

This is why Cozy Earth taps longer-form content, visuals and dynamic product recommendations to support welcome and nurture email sequences, cart and browse abandonment flows, post-purchase engagement emails and win-back/loyalty campaigns. Cozy Earth is further optimizing its marketing efforts using tools like Send Time AI and Audience AI.

Customer 260

Customer Marketing Channel Customer Retention 260

Retail TouchPoints

FEBRUARY 13, 2023

During the heart of the holiday season, experiential toy retailer Camp launched Gift Finder , an interactive tool designed to help site visitors find the perfect gift for everyone — from infants to adults. The more data the engine gets, the more tailored the recommendations are.

Gifts 277

Gifts Toys eCommerce Recommendation 277

Kissmetrics

JULY 16, 2021

For the most part, I recommend creating links in and among long-form articles. We always recommend updating your old articles regularly. You don’t need more links to these pages. Obviously, if you’re trying to drive conversions using a squeeze page or sales page and the opportunity is right, link to it.

SEO 363

SEO Article Information Improvements 363

Retail TouchPoints

NOVEMBER 21, 2023

By partnering with TikTok star Corporate Natalie, Walmart Business is offering sage advice, a curated marketplace shopping experience for holiday party needs and even tailored product recommendations via the Gift Finder tool, which allows shoppers to sort ideas by price range, customer rating, availability, delivery speed and brand.

Small Business Retail 258

Small Business Retail Payment Services Gifts Omnichannel 258

Retail TouchPoints

JANUARY 9, 2024

As a result, businesses are expediting their adoption of new tools and technologies and ultimately evolving their business strategy. In response to these disruptions, we’re seeing a rise in the adoption of digital tools such as blockchain, artificial intelligence and predictive analytics.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts.

Document 162

Document Recommendation Subscription Supplies 162

Retail TouchPoints

JANUARY 17, 2025

A better solution is to address the root causes of returns by using AI-driven customer support tools, predictive analytics and solutions that help customers find the right product from the outset. And in many cases, customers purchase the wrong product due to unclear descriptions, poor recommendations or limited guidance.

Customer 162

Customer Customer Experience Recommendation Technology 162

Retail TouchPoints

MARCH 10, 2025

” As a result, Hawkins recommends retailers set some of these tried-and-true” practices aside, so teams can expand their creative boundaries and consider the benefits of new tools, technologies and practices.

Retail 200

Retail Technology Customer Loyalty Books 200

Retail TouchPoints

JANUARY 13, 2025

A More Personalized Approach: AI-Driven Personalization Personalized product recommendations based on customer behavior and preferences also can reduce returns. Accurate and detailed descriptions reduce the chances of customers purchasing items that dont meet their needs or expectations, helping to curtail returns.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

MARCH 5, 2025

Google is helping shoppers streamline this journey, further bridging the gap between idea (or inspiration) and tangible product recommendations. Now shoppers can use descriptive language to define their ideal product and find viable and shoppable product recommendations.

Recommendation 162

Recommendation Consumer Apparel Clothing 162

Groove

NOVEMBER 9, 2024

How BigCommerce and BigCommerce APIs Enable Headless Commerce BigCommerce headless offers a variety of APIs and tools that help with headless development and headless commerce. Site builders can also use these capabilities to create an improved user experience because they have more control and scalability on the user side of the site.

BigCommerce 310

BigCommerce Payment Services eCommerce Shopping Carts 310

Forrester eCommerce

APRIL 11, 2023

It’s hard to avoid the hype that ChatGPT and similar generative AI tools will change everything — including customer experience (CX). From chat bots to predictive product recommendations, most […]

Customer Experience 368

Customer Experience Recommendation Customer Marketing 368