Retail TouchPoints

MAY 20, 2024

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. That was not only expensive for Michaels but contributed to slower-than-desired delivery speeds for its customers.

Shipping Costs 312

Shipping Costs Shipping Fulfillment Omnichannel 312

Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

Shipping Costs 339

Shipping Costs Shipping Merchant Services Payment Services 339

Retail TouchPoints

MARCH 6, 2023

To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. Multi-carrier shipping options help expand delivery and last-mile services, and customers like to have options.”

Shipping Costs 277

Shipping Costs Shipping Multi-channel Fulfillment 277

lateshipment

MARCH 9, 2022

Shipping delays are inevitable even with the most efficient carriers. Dealing with shipping delays is no rocket science but first, we’ll bust a few delay-related myths along the way to make it easier for you. Shipping Delays are More Common Than You Think. On the contrary, shipping delays are more common than we believe.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Retail TouchPoints

NOVEMBER 21, 2024

Building Flexibility in Forecasting for Variable Advertising Costs TV advertising is still the most common form of advertising in the U.S., The law of supply and demand dictates that prices will go up as retailers compete for fewer slots across TV and other channels. with streaming also in the top five. The list continues.

Shipping Costs 274

Shipping Costs Retail Toys Games 274

BigCommerce

APRIL 26, 2018

On May 18th, Amazon released its Annual Report for the past fiscal year (2017). The Amazon Annual Report, which is made available to the public through the SEC, recapped the company’s remarkable year of growth. Let’s take a look at some of the important highlights as well as some of the specific challenges covered within this report.

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. Third-party grocery delivery accounted for the bulk of these sales (46%), although pickup orders (40%) and ship-to-home channels (14%) also saw significant growth.

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

MARCH 30, 2022

UPS is cultivating its shipping capabilities for integrated international ecommerce through a partnership with ESW. The agreement between the shipping-and-logistics company and DTC ecommerce firm will aim to facilitate cross-border online business for brands seeking to reach consumers on a global scale.

Shipping Costs 264

Shipping Costs Shipping Payment Services eCommerce 264

Ecommerce Platforms

SEPTEMBER 20, 2022

As one of the most popular shipping apps for ecommerce order fulfillment, ShipStation often gets recommended for managing shipments, finding great deals from carriers, and sending tracking codes. But ShipStation isn’t for everyone, whether it’s due to the ShipStation pricing, interface, or geographical support. What is ShipStation?

Shipping Costs 211

Shipping Costs Shipping Fulfillment Merchant Services 211

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

SEPTEMBER 2, 2022

1, 2022 launch of its Temu site, according to CNBC and other media reports. The site offers items across categories including apparel, jewelry, pet supplies and home and garden, many at bargain prices. Multiple women’s dresses are priced below $20 (some below $10 ) and only a few are above $50.

Shipping Costs 311

Shipping Costs eCommerce Jewelry Shopify 311

lateshipment

NOVEMBER 21, 2024

The truth of shipping becoming a defining factor in the customer experience, especially during the holidays, cannot be stressed enough. These customers are so invested in them that a single instance of delay or any other delivery issue for that matter can lead to customer churn and lost costs. Frequent Challenges of Holiday Shipping 1.

Shipping Costs 130

Shipping Costs eCommerce Shipping Gifts 130

Ecommerce Platforms

JANUARY 9, 2023

So, hopefully, by the end of this blog post, you'll have a better idea of whether this solution meets the shipping needs of your business. If you haven't gathered from ShippingEasy's name, ShippingEasy is a shipping platform (Duh!). Headquartered in Austin, TX, ShippingEasy truly excels in streamlining your shipping operations.

Shipping Costs 197

Shipping Costs Shipping Shipping Labels Merchant Services 197

BigCommerce

OCTOBER 10, 2017

And these charts come from Klaviyo’s commerce email marketing benchmark report (2017). According to an Experian report: Welcome emails experience 4X the open rates of bulk emails, and. Shipping costs clearly advertised to alleviate any cost concerns. Are Your Shipping Costs Too High? Welcome Emails.

Shipping Costs 407

Shipping Costs X-cart Marketing BigCommerce 407

Ecommerce Platforms

SEPTEMBER 16, 2022

You may find that ShipBob doesn’t service a particular country, or maybe they’re not pros at storing and shipping specific products, like with Hazmat services or cold storage. You might also find that some 3PLs are simply more affordable for your ecommerce business, whether that’s due to your shipping volume or the type of product.

Shipping Costs 211

Shipping Costs Fulfillment eCommerce Shipping 211

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. Consolidating returns at a store location is less costly than paying to ship one item from a residence, and a larger volume of customers can be moved through quickly if they don’t have to exit their cars. But despite representing $309 billion in lost sales for U.S.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

UpSellIt

DECEMBER 20, 2024

Price drop alerts tap directly into the psychology of excitement and reward, creating a dopamine-driven rush that makes shoppers eager to act. Imagine receiving that long-awaited email letting you know the running shoes youve been eyeing are finally at a discounted price. This is the exact moment these alerts are designed to spark.

Shipping Costs 123

Shipping Costs Customer Loyalty Mobile eCommerce 123

Retail TouchPoints

NOVEMBER 6, 2024

The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months. They must decide whether to absorb the cost of the lost goods as a goodwill gesture or refuse compensation, which could lead to negative reviews and customer attrition.

Fulfillment 274

Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

MAY 15, 2023

in an effort to reduce delivery costs while maintaining the fast shipping speeds the company is known for, multiple sources report and Amazon has confirmed. Amazon previously operated its fulfillment network on a national level, transporting products across the country as they were ordered, reported the Wall Street Journal.

Shipping Costs 278

Shipping Costs Fulfillment Travel Shipping 278

Retail TouchPoints

DECEMBER 25, 2024

In these cases, the return cost can often exceed the value of the item, leading to a loss in profits for retailers. The Cost of Processing Returns According to the National Retail Federation , over $100 billion was estimated to be lost to return scams in 2023 alone.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

JULY 31, 2023

A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 The report cited vendor issues as the primary driver of both out-of-stocks and overstocks in 2023, contributing $417.7

Shipping Costs 246

Shipping Costs Retail Supplies Improvements 246

lateshipment

MARCH 23, 2025

When DHL, one of the biggest names in global shipping, doesnt deliver (quite literally), it can leave e-commerce businesses scrambling in confusion. Common Reasons for DHL's Failed Deliveries 1 in every 20 online orders doesnt get delivered in the first attempt, costing e-commerce businesses $18 USD per delayed delivery approximately.

Shipping Costs 130

Shipping Costs eCommerce Shipping Document 130

Retail TouchPoints

JANUARY 31, 2024

As a result, brands and retailers have had to up their game for their omnichannel strategies to ensure they have the new features and functionality that consumers require to find the best products at the best price. The 2024 Connected Retail Report includes a survey of 1,012 U.S.

Shipping Costs 264

Shipping Costs Consumer Mobile Channel 264

BigCommerce

FEBRUARY 7, 2018

One bug undetected for months that could have cost you millions (but you thankfully caught!). One more feature that will cost way too much and take much too long to build. It is definitely best accompanied with a cover letter with further details on pricing needs and services requirements. How do you price your application?

Merchant Services 83

Merchant Services Payment Services Shipping Costs eCommerce 83

Retail TouchPoints

MARCH 22, 2023

Gamestop reported its first quarterly profit in two years for Q4 2022, which ended Jan. This, as well as cost-cutting initiatives that included headcount reductions over the course of 2022, contributed to the retailer’s profitability. The retailer reached net income of $48.2 million compared to a net loss of $147.5 billion from $2.25

Shipping Costs 276

Shipping Costs Games Operations Shipping 276

Retail TouchPoints

MARCH 6, 2024

Returns are a major cost of doing retail business of any kind, but especially online. According to a report released in December by the National Retail Federation and Appriss Retail, for every $1 billion in sales, the average retailer incurs $145 million in merchandise returns.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

lateshipment

MARCH 3, 2025

It slashes your margins, jacks up your costs, and can even tarnish your brand reputation. Essentially, they’re manipulating the system for their own benefit and at your expense. A less expensive item in place of a more expensive one. Price Arbitrage This fraud takes advantage of price differences.

Shipping Costs 130

Shipping Costs eCommerce Management Electronics 130

Retail TouchPoints

DECEMBER 5, 2022

Party City has been faced with both challenges that are affecting retail in general — such as inflation and higher shipping costs — and those that are unique to its business, such as a helium shortage. Party City is working to ease the pressure by cutting $30 million in costs, including by laying off 19% of its workforce.

Shipping Costs 326

Shipping Costs Supplies Operations Shipping 326

lateshipment

FEBRUARY 21, 2025

From squeezing profit margins with added shipping costs to complicating logistics and tarnishing customer loyalty, the ripple effects of returns are far-reaching. Financially Draining Due to the Cost of Shipping The NRF reports that returns cost retailers approximately $400 billion annually in the US alone.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Loyalty 130

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Cost remains shoppers’ top concern when buying online, which is no surprise given recent high inflation.

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Customer Loyalty 276

Retail TouchPoints

JULY 7, 2023

As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon. This allows us to] create a top-tier experience for the customer.

Shipping Costs 276

Shipping Costs Customer Multi-channel Consumer 276

Retail TouchPoints

MAY 22, 2024

But despite its effectiveness in streamlining and increasing sales, the platform’s approach to financial reporting creates a maze of manual entries, and even possible risks of misstating key revenue figures. For instance, consider a furniture store with a long fulfillment cycle that may not ship purchased items for months.

Payment Services 324

Payment Services Shipping Costs Shopify Payments 324

Kissmetrics

MARCH 17, 2021

A better solution may be to reduce your Cost of Goods Sold. If you’re ready to make more money without selling more products, here’s a recap of COGS and specific strategies to lower expenses. A Quick Recap of Cost of Goods Sold (COGS). A Quick Recap of Cost of Goods Sold (COGS). What Is Cost of Goods Sold?

Shipping Costs 265

Shipping Costs Payment Services Payments eCommerce 265

Retail TouchPoints

NOVEMBER 4, 2021

Prices have been scaling throughout the entire year, and for the most part, consumers seem to be absorbing those costs. They’re taking these higher prices and factoring that into their purchasing, and instead prioritizing the acquisition of goods.”. Stressed Consumers Spread Out Spending with BNPL.

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

BigCommerce

DECEMBER 1, 2017

Not only are they incurring the additional shipping costs, but they also are not able to interact with their purchase in person as they would in a physical store. Discover how to create your shipping and returns policy , including: General guidelines. Who pays for shipping? Be prepared to eat the cost of your mistakes.

Shipping Costs 419

Shipping Costs eCommerce Merchant Services Shipping 419

lateshipment

APRIL 10, 2025

It’s trusted not just for building storefronts but for supporting everything that happens after a sale: shipping, fulfillment, and, yes, returns. It doesn’t matter where you sell or how you ship. If it qualifies, you approve the return and send shipping instructions. Finally, you issue a refund or ship a replacement.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

lateshipment

MARCH 15, 2025

56% of customers say theyre disappointed with their post-purchase experience, with Accenture reporting that only 17% of consumers feel businesses actually care about what happens after they buy. And theyre powerful research finds that reviews displayed for a lower-priced product can spike conversion rate by 190%. Lets break it down.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130