Retail TouchPoints
DECEMBER 31, 2024
Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. of all purchased goods were returned to retailers. of all purchased goods were returned to retailers. Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more.
Retail TouchPoints
OCTOBER 23, 2024
Benefits include 5% back in rewards across Wayfair and its specialty and luxury brands, AllModern, Birch Land, Joss & Main and Perigold , as well as free shipping regardless of order size; both of these features are subject to some restrictions.
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Retail TouchPoints
NOVEMBER 8, 2024
Thomas Netzer, COO of Wayfair , will step down from his role at the end of 2024 after six years with the furniture retailer. marking a brick-and-mortar milestone for the digitally native retailer. “This integration will strengthen our decision-making and enhance our ability to lead in the market.” .
Retail TouchPoints
JANUARY 1, 2025
Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. The post-purchase experience in retail refers to the interactions and elements that follow a customers completion of a transaction. How can Retailers Improve Post-Purchase Using an Order Management System (OMS)?
Help your customers feel the love with shipping and fulfillment optimization
Retail TouchPoints
NOVEMBER 21, 2024
However, this year, you and retailers are facing the same problem: a quirk of the calendar means there are only 27 days between Thanksgiving and Christmas, five fewer days than usual, so retailers have a number of tricky balancing acts they’ll need to pull off to make sure it really is the most wonderful time of the year.
Retail TouchPoints
JANUARY 17, 2025
Stacy Shaw wants to make it very clear that Starboard Group is specifically in the business of vacation retail, as opposed to the broader travel retail category. She is SVP at the 65- year-old company, which supports and operates shipboard retail stores on nearly 100 ships operated by 15 cruise lines.
Speaker: Becky Parisotto and John Vurdelja
Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Prepare your team to navigate seasonal peaks and meet specialized delivery expectations without missing a beat.
Speaker: John Cutler, Product Evangelist and Coach at Amplitude
In a post-COVID world, online retailers are forced to reevaluate their position and address the challenge of adopting new customer experiences. Companies have to develop new muscles, challenge their existing biases, and “learn as fast as they ship.”.
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