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How Retailers Can Control Costs Even As Return Rates Climb

Retail TouchPoints

Returns are a cost of doing business for any retailer. retailers last year, they haven’t always been a strategic focus. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores.

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How Retail Returns Influence Customer Retention

Retail TouchPoints

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. So why are retailers making the switch? You might even be proactively testing out new cost-saving strategies.

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Why Curacao ‘Zags’ When Other Retailers ‘Zig’ — and How This Drives its Success

Retail TouchPoints

Every retailer strives to understand its customers, but few are as deeply in tune with their audiences as Curacao. We’re a store that sells what everyone else sells, plus all those unique products and services that are very specific to the community that we serve.” Then he started building his company on credit, little by little.

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RetailWire: Should Walmart Reinstate In-Store Returns During A Pandemic?

Retail TouchPoints

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. There would be no medals or support if Walmart or any other retailer was found to be spreading the virus by restocking contaminated items.

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Walmart Switches to Recyclable Paper Bag Mailers and Right-Sized Packaging

Retail TouchPoints

Walmart also will cut the amount of cardboard used to ship products with a transition to right-sized packaging technology in approximately half of its fulfillment network. The retailer plans to complete a nationwide rollout by the end of 2023. by the end of Walmart’s current fiscal year in April 2024. in a statement.

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Northern Tool Builds Up its Omnichannel Foundation With Brick-and-Mortar Expansion

Retail TouchPoints

Launched by Don Kotula in 1981 as a mail-order business that offered a patented log splitter design, Northern Tool & Equipment moved into brick-and-mortar retail later that year, expanded online in the 2000s and is now a leading omnichannel retailer for tradespeople, DIY enthusiasts and hobbyists. Engagement Across All Channels.

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How Rent the Runway Boosted Talent, Sustainability and CX by Moving to the Cloud

Retail TouchPoints

For retail tech teams, the ultimate sign of success is, ironically, when their work goes unnoticed — there’s nothing worse than a site crashing after an upgrade or a buggy new feature that causes customer uproar. We’re just four months in, and we’re already proving [the benefits] out every day.”. Attracting Top Talent in a Tight Labor Market.