Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness.

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Management Shipping Costs Reference Retail 320

Retail TouchPoints

NOVEMBER 8, 2024

Thomas Netzer, COO of Wayfair , will step down from his role at the end of 2024 after six years with the furniture retailer. marking a brick-and-mortar milestone for the digitally native retailer. marking a brick-and-mortar milestone for the digitally native retailer.

Shipping Costs 280

Shipping Costs Retail Fulfillment Shipping 280

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more.

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eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

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Shipping Costs Shipping Fashion Fulfillment 306

Retail TouchPoints

DECEMBER 9, 2024

This story is part of Retail TouchPoints ongoing Small Business, Big Ideas series, focusing on smaller retail brands that have found big success and have even bigger ambitions. Cheese Brothers calendar, which retails for $120 , is a perfect gift, explained Ludy in an interview with Retail TouchPoints. In fact, U.S.

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Small Business Retail Shipping Costs Gifts Social Media 272

UpSellIt

DECEMBER 2, 2024

Rising Customer Acquisition Costs for Ecommerce Retailers Customer acquisition costs (CAC) are on the rise, making it more challenging for ecommerce retailers to maintain profitability. To lower customer acquisition costs, ecommerce brands must shift their focus to maximizing conversions from their existing web traffic.

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Shipping Costs Customer Recommendation eCommerce 137

Retail TouchPoints

MAY 20, 2024

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. That was not only expensive for Michaels but contributed to slower-than-desired delivery speeds for its customers.

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Shipping Costs Shipping Fulfillment Omnichannel 312

Retail TouchPoints

DECEMBER 27, 2024

Retailers have to start understanding Gen Z. Theyre a tough nut to crack for many retailers; particularly those using more traditional approaches to research. Retailers must reflect this diversity in their marketing. Theyre in their late teens to mid-20s and have far more purchasing power than we give them credit for.

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Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

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Shipping Costs Shipping Merchant Services Payment Services 339

Retail TouchPoints

OCTOBER 24, 2024

How Macy’s is Making Checkout ‘One of the Happiest Moments Online’ As Macy’s retail media network evolves, the retailer is increasingly focused on capturing non-endemic ad dollars — that is, advertising from brands not typically associated with the department store chain such as travel partners or subscription and streaming services. “We

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Merchant Services Shipping Costs Payment Services Payments 261

Retail TouchPoints

FEBRUARY 21, 2024

While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers. This presents a dual shipping dilemma for businesses: how can they keep shipping costs on the business low, while also offering customer-friendly return policies?

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Shipping Costs Shipping eCommerce Small Business Retail 280

Retail TouchPoints

MARCH 6, 2023

To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. To combat this, companies should “look beyond a single-carrier and utilize multi-carrier shipping experiences. Multi-carrier shipping options help expand delivery and last-mile services, and customers like to have options.”

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Shipping Costs Shipping Multi-channel Fulfillment 277

Retail TouchPoints

APRIL 3, 2025

This story is part of Retail TouchPoints ongoing Small Business, Big Ideas series, focusing on smaller retail brands that have found big success and have even bigger ambitions. As we all now know, Norman was at the cusp of a whole new category of retail, one now dominated by companies such as Dollar Tree and TJ Maxx.

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Small Business Retail Shipping Costs Games Supplies 147

Retail TouchPoints

DECEMBER 17, 2024

Integrating Search Functionality and Inventory Visibility Survey data reveals that two-thirds of consumers say they will leave an ecommerce site and choose another retailer if the item they intended to purchase is out of stock. This helps you provide transparency on shipping windows based on inventory supply.

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eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. These shifting expectations arent reserved for traditionally digital products or industries like retail. massive parts shortages and shipping blockades).

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Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

JANUARY 5, 2024

The technology will help Aldi centralize global shipping volume, increase cost transparency and improve its control over the movement of goods throughout the supply chain, as well as develop a strategic ocean freight procurement strategy. In the U.S.,

Shipping Costs 277

Shipping Costs Supplies Shipping Management 277

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. But just because we’re not yet stepping into transporters to beam us where we want to go doesn’t mean technology has no role to play in cutting fulfillment costs. Unemployment is at 3.5%

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — If you expect your associates to be retail superheroes, here are four things to look for when selecting a POS solution. And think about how true that is in a retail setting. Probably not.

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Retail TouchPoints

NOVEMBER 17, 2023

Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. When customers place ecommerce orders, the last thing they want is an unhappy surprise.

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Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The Impact on Retailers While the immediate loss is borne by the consumers, retailers are far from unaffected. Retailers are caught in a difficult position.

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Fulfillment Shipping Costs Magento Consumer 274

Retail TouchPoints

JULY 5, 2022

Retailers’ attitudes about ecommerce have undergone a series of rapid evolutions over the last two years. We’re seeing a shift of focus in the retail environment,” explained Publicis Sapient Head of Retail Strategy for North America Hilding Anderson in an interview with Retail TouchPoints. “We UK, Germany and Australia.

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Shipping Costs eCommerce Retail Merchant Services 323

Retail TouchPoints

MAY 2, 2023

It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy.

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Customer Retention Shipping Costs Customer Merchant Services 278

Retail TouchPoints

FEBRUARY 26, 2025

Website Security and Fraud Detection Fraud on your website can cost you far more than the cost of the fraudulent order. North American retail and ecommerce businesses now lose a total of $3 for every dollar of fraud they experience, and as mentioned earlier, most customers wont return to a site after a fraud experience.

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Payment Services eCommerce Shipping Costs Supplies 236

lateshipment

MARCH 16, 2025

When you ship through DHL, FedEx, UPS, or USPS most packages make it to their destinations intact and on time. In most cases, it is the retailer who bites the bullet. What's the point in 2 day shipping if you lose the package? Here are some tips for retailers on how to handle lost packages,(spoiler alert!)

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Shipping Costs Payment Services Document Shipping 130

lateshipment

APRIL 3, 2025

Every e-commerce business relies on shipping carriers like DHL to deliver a seamless customer experience. This guide walks you through DHL’s damage claim policy, claim eligibility, and the exact steps to recover costs when things go wrong. But despite the best logistics and safeguards, things don’t always go as planned.

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Shipping Costs Shipping eCommerce Document 130

Retail TouchPoints

OCTOBER 11, 2024

The retail industry holds influence above many others. This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail.

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Technology Omnichannel Operations Shipping Costs 295

Retail TouchPoints

JANUARY 9, 2025

at KYMA at Hudson Yards, to discuss a few of the key trends retail will be grappling with in 2025 for this blog post. To me this illustrates both how powerful gen AI-based solutions can be, but also the preparatory and ongoing work required to make them truly useful to both consumers and retailers. 13 from 6 to 8 p.m. administration.

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Supplies Shipping Costs B2C Channel 289

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. Offer free or low-cost returns, especially for online purchases, to reduce the friction of buying.

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Customer Retention Customer Social Media Retail 111

Retail TouchPoints

SEPTEMBER 18, 2023

While it’s often lumped into the “retailer” category, clearly that is no longer Amazon’s core identifier. Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more.

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Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. In these cases, the return cost can often exceed the value of the item, leading to a loss in profits for retailers.

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Shipping Costs Social Media Electronics Customer Loyalty 162

lateshipment

MARCH 3, 2025

It slashes your margins, jacks up your costs, and can even tarnish your brand reputation. Essentially, they’re manipulating the system for their own benefit and at your expense. A less expensive item in place of a more expensive one. Price Arbitrage This fraud takes advantage of price differences.

Shipping Costs 130

Shipping Costs eCommerce Management Electronics 130

lateshipment

MARCH 15, 2025

Problems a Retailer Faces Due to Damaged and Lost Packages To understand the seriousness of packages getting lost and damaged, put yourself in the shoes of your customers. Increased costs from order returns and cancellations – When a customers order is lost or damaged, it is absolutely fair that they expect you to refund them.

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Retail TouchPoints

JULY 7, 2023

As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon. Sometimes a piece of content may hit, but most often, it doesn’t.

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Shipping Costs Customer Multi-channel Consumer 276

Retail TouchPoints

OCTOBER 4, 2024

It seems that every retailer has a loyalty program these days. Instead, retailers need to craft loyalty programs that are easy to access, include uncommon or unexpected benefits and make a meaningful connection with shoppers. Other perks include free shipping with no minimums, free returns and an upgraded birthday gift.

Shipping Costs 278

Shipping Costs Retail Shipping B2C 278

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Each of these companies announced new retail partnerships last year, many outside the “home turf” of the grocery vertical.

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Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Shipping Costs Improvements Live Chat Retail 262