Forrester eCommerce

FEBRUARY 3, 2025

Couldnt make the recent webinar covering our 2025 technology and security predictions? Check out the webinar replay and read our analysts responses to some of the most pressing attendee questions about the year ahead.

Technology 355

Technology Webinar Customer 355

Forrester eCommerce

SEPTEMBER 11, 2023

For the past year, I have been doing a deep dive into Forrester’s future fit research and its intersection with security and risk. As a quick refresher, technology organizations fall into one of three categories in their technology strategy: traditional tech, modern tech, and future fit tech.

Technology 396

Technology 396

Forrester eCommerce

SEPTEMBER 3, 2024

As AI continues to dominate the technological landscape in 2024, security, the need for trust, and innovation in advanced computing remain vital. These trends influenced our selection of the next 10 top emerging technologies for 2024.

Technology 487

Technology 487

Retail TouchPoints

NOVEMBER 27, 2024

The alarming reality is that hackers are adopting new methodologies to overcome traditional defensive technologies – and are succeeding. A robust security posture today requires the proper integration of multiple tools to combat this expanding threat environment.

Retail 290

Retail Technology Supplies Management 290

Retail TouchPoints

NOVEMBER 13, 2024

Never before has retail security been more important than today. From spotting suspicious persons on the premises to coordinating a response to threats, communication is key to keeping merchandise, employees and patrons safe and secure. Without proper comms for security in place, it puts both your workers and business at risk.

Operations 147

Operations Retail Improvements Document 147

Forrester eCommerce

MARCH 23, 2021

Last year, companies compressed multiyear timelines for technology integration and innovation into a few months as the pandemic pushed office workers into fully remote work environments.

Recommendation 473

Recommendation Operations Technology Management 473

Forrester eCommerce

MARCH 28, 2023

Typically, security is late to the game with technology innovation. Before we get to see innovative technology, we have to wait for it to matter to security. This time, however, is different.

Games 370

Games Technology 370

Forrester eCommerce

MARCH 6, 2024

We recently published the Top Recommendations For Your Security Program, 2024 report for CISOs and other senior cybersecurity and technology leaders. In 2024, our recommendations fall into three major themes for security leaders: Changing tech. Changing threats.

Recommendation 417

Recommendation Technology Other Management 417

Retail TouchPoints

NOVEMBER 14, 2024

In the retail and consumer sectors, the average cost of a security breach was below this average, sitting at $3.91 Security teams must ensure full visibility across all these environments to effectively monitor and protect the data. Deploy AI and automation security tools. Ensure robust security and incident response training.

Retail 277

Retail Payment Services Consumer Management 277

Retail TouchPoints

OCTOBER 18, 2024

As a result, security and privacy are quickly topping the list of consumer preferences when interacting with brands, ranking right up there with convenience and ease of use. In addition to massive headaches, they pose a major security risk and are challenging to remember, equating to frustrated customers and loss of sales.

Consumer 305

Consumer Technology Payment Services Information 305

Retail TouchPoints

OCTOBER 30, 2024

And with endpoints being more distributed than ever, it makes for an even larger attack surface that retailers must secure to protect their bottom line. Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. IT teams today can (and should!)

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Forrester eCommerce

JULY 19, 2024

What We Know – And What To Do Now Technology leaders woke up to find that a software update by cybersecurity vendor CrowdStrike had gone badly wrong and disrupted major systems at organizations across both countries.

Technology 497

Technology Management 497

Forrester eCommerce

FEBRUARY 16, 2021

This could be the biggest technological transformation since sliced bread, Dorito tacos, or public cloud. Forrester’s take on the SASE model This is big, folks. This is really big. Bigger than Gamestop. Even bigger than Heeleys (the adult version saved in my Amazon wish list).

Technology 508

Technology Customer 508

Forrester eCommerce

JANUARY 26, 2021

In my recent Forrester webinar I outlined how AI drives the evolution of technology and data governance, and how an increase in customer demand and regulatory activity will necessitate companies to take a closer look at their approach (Forrester clients can access the replay here). In this blog post I’d like to recap the two […].

Technology 539

Technology Webinar Blog Customer 539

Retail TouchPoints

NOVEMBER 28, 2024

As the holiday shopping season approaches, retailers face increased pressure to facilitate a seamless and secure shopping experience. Payments technology is central to the shopping experience. During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

OCTOBER 21, 2024

Investing in advanced technology is perhaps the most critical step in combating sophisticated refund fraud. Incorporating these technologies allows retailers to track suspicious patterns, identify fraudulent accounts and prevent abuse of refund policies. Incognia is securing hundreds of millions of devices across 25 countries.

Retail 278

Retail Payment Services Technology Payments 278

Retail TouchPoints

MARCH 3, 2025

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. Retailers must continuously monitor the security practices of partners and vendors to mitigate risks.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Forrester eCommerce

OCTOBER 29, 2024

Three application security technologies are key for retailers to adopt before holiday season.

Technology 195

Technology Retail Management 195

Retail TouchPoints

MARCH 10, 2025

Voice communication technology is key to building a more supportive environment because it allows team members to remain connected, even in the biggest stores where help could be situated far away. Arming them with the right technology can allow them to clearly ask for help and therefore give customers the best possible experience.

Retail 253

Retail Technology Events Improvements 253

Retail TouchPoints

APRIL 3, 2023

Therefore, smart retail teams prioritize solutions and processes that significantly reduce that risk by identifying AD security gaps, detecting attacks and quickly implementing recovery plans that can help the organization regain control of their operations. Prioritize AD security gaps caused by misconfigurations and lapses.

Payment Services 300

Payment Services Payments Retail Operations 300

Forrester eCommerce

FEBRUARY 8, 2024

Now learn how the CISO and the security organization fits into this new technology model. You've heard about high-performance IT.

Technology 273

Technology Management 273

Forrester eCommerce

MAY 10, 2021

While automated malware analysis and network intrusion detection systems remained in our Divest category, three more technologies joined them this year: data loss prevention, managed security service providers, and security user behavior analytics. Because these stand-alone technologies simply don’t cut it anymore.

Technology 488

Technology Management Operations Customer 488

Forrester eCommerce

JANUARY 17, 2024

Securing technology is hard. It’s another challenge entirely when that technology operates off our planet. And it depends on risk management.

Management 284

Management Technology Operations Customer 284

Retail TouchPoints

AUGUST 9, 2024

Of significance to New York business owners, workers and consumers, the measure includes a new Retail Security Tax Credit , which for tax years 2024 and 2025 will provide assistance to businesses for investing in necessary equipment to protect their employees and merchandise. billion from various kinds of thefts. 31 of each year.

Retail 279

Retail Payment Services Recommendation Operations 279

Forrester eCommerce

JULY 18, 2024

“Resilience” an oft quoted and reasonable ideal that technology professionals and by extension, the businesses they serve strive for. However as anyone that works in the tech industry knows, our digital systems are often anything but and security threats loom like the sword of Damocles.

Technology 273

Technology Management 273

Retail TouchPoints

JANUARY 14, 2024

Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively. This collaborative program features Microsoft experts and resources alongside those from a number of partners, including Adobe , Amperity , Sunrise Technologies and Icertis.

Technology 302

Technology Retail Supplies Operations 302

Forrester eCommerce

AUGUST 20, 2024

In an era where AI’s potential is burgeoning, technology, data, and security leaders face unprecedented challenges and opportunities. The Forrester Technology & Innovation Summit APAC 2024 is your gateway to navigating this transformative landscape.

Technology 259

Technology Customer 259

Forrester eCommerce

AUGUST 1, 2024

The majority of security technology decision-makers anticipate further budget increases in 2025. Learn three key areas for CISOs to focus on in the year ahead in this preview of our 2025 Budget Planning Guide for security leaders.

Technology 425

Technology Management 425

Retail TouchPoints

OCTOBER 2, 2023

Security issues are top-of-mind with retailers: theft and threats of violence in retail locations are making headlines, including Target ’s recent announcement that it would close nine stores in four cities. The body cams, worn by uniformed and K-9 officers as well as plainclothes security people, were implemented in April and May 2023.

Social Media 264

Social Media Document Operations Supplies 264

Retail TouchPoints

JULY 15, 2024

However, early experiments with the idea have shown that eliminating hard tags could be a costly decision for retailers — and have proven that each technology in the LP toolbox has a part to play in the effort and that a customized strategy is the key to success. After all, visual cues have a significant impact on individuals’ behavior.

Technology 260

Technology Operations Outdoor Electronics 260

Retail TouchPoints

JANUARY 2, 2025

They are willing to wait for extended periods if it means securing products at rock-bottom prices. Retailers must embrace technology and data analytics to gain insights into consumer preferences and tailor their offerings accordingly. On the other end lie consumers who prioritize affordability above all else.

Shipping Costs 289

Shipping Costs Consumer eCommerce Presentation 289

Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Tony Bacos will begin today and report directly to CEO Matt Baer.

Fashion 277

Fashion Technology Operations Customer Experience 277

Retail TouchPoints

APRIL 19, 2024

The solution may be a small but mighty technology that is already developed and in use: RFID chips. What RFID Technology will do for the Retail Sector RFID stands for “radio frequency identification.” The critical insight RFID technology provides is whether or not a product is successful.

Technology 264

Technology Supplies Apparel Shipping Costs 264

Retail TouchPoints

JANUARY 6, 2025

This is also the moment to renegotiate supplier contracts to share the cost burden, secure discounts, defer payments or temporarily freeze prices. Investing in technology like predictive analytics to simulate tariff scenarios can optimize sourcing, inventory and pricing dynamically.

Retail 278

Retail Supplies Apparel Customer Loyalty 278

Retail TouchPoints

MAY 21, 2024

Hanna Andersson has named Mike Frazzini, most recently Technology Chief of Staff at FTD , as its new Chief Technology Officer (CTO). At FTD, Frazzini was second-in-command of the retailer’s 300+ -person technology division, advising the CTO on technology vision, architecture, craft, process and organization structure.

Technology 264

Technology Operations eCommerce Retail 264

Retail TouchPoints

JANUARY 30, 2025

The rise of AI, cloud technology, and composable architectures leaves no room for complacency. Because AI is at the forefront, and technology lifecycles are shrinking. That said, embracing new technological capabilities isnt just about avoiding catastrophe it’s also about gaining the competitive advantage.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Forrester eCommerce

MARCH 26, 2024

I take a lot of inquiry questions from Forrester’s security and risk clients about security operations (SecOps). Forrester data indicates that 17% of security decision-makers say that the inability to measure the effectiveness of their security program is a top security […]

Operations 492

Operations Technology 492