lateshipment

JANUARY 24, 2025

You’re happy to make a sale, pack it up carefully, and ship it off. Unfortunately, shipping mishaps like lost, damaged, or stolen packages arent rare. This not only adds up to the cost of returns and exchanges but can also prevent customers from shopping from you in the future. What is Shipping Protection Software?

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer.

Management 320

Management Shipping Costs Reference Retail 320

lateshipment

MARCH 3, 2025

Imagine a world where your shipping process runs like a well-oiled machineno missed deliveries, no tracking nightmares, and definitely no irate customers flooding your inbox. Well, welcome to the reality of automated shipping. What is Shipping Automation? Sounds like a dream? Spoiler alert: its a total game-changer.

Shipping Costs 130

Shipping Costs Shipping eCommerce Operations 130

ROI Revolution

JANUARY 8, 2025

Holiday data isnt only useful for developing holiday strategies. This is why our teams at ROI Revolution insist on aggregating Holiday data and using it to inspire strategy for the new year. Where the cost of advertising on Meta was down during Cyber Week, we saw costs increase significantly on Google.

Shipping Costs 148

Shipping Costs Channel Events Shipping 148

lateshipment

FEBRUARY 20, 2025

To navigate this risk confidently, you need a safety net: shipping protection. In this handy guide, we’ll dive into what shipping protection is, why it’s essential, and how to overcome common challenges like a pro. What is Shipping Protection? But with shipping protection , there’s a safety net.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer Experience 130

Retail TouchPoints

DECEMBER 17, 2024

For example, using dynamic filtering and sorting capabilities, customers can narrow search results to surface in-stock products, or items available for immediate shipping they can also sort by available quantity and exclude pre-order or backordered items. This helps you provide transparency on shipping windows based on inventory supply.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

MARCH 6, 2023

It can be challenging to determine the best shipping strategy for the company’s package if they ship various size shipments, yet customers expect an easy, frictionless shipping experience,” said James Kelley, President of OSM Worldwide, in an interview with Retail TouchPoints.

Shipping Costs 277

Shipping Costs Shipping Multi-channel Fulfillment 277

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

JANUARY 8, 2025

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns.

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

UpSellIt

DECEMBER 20, 2024

Price drop alerts tap directly into the psychology of excitement and reward, creating a dopamine-driven rush that makes shoppers eager to act. Imagine receiving that long-awaited email letting you know the running shoes youve been eyeing are finally at a discounted price. This is the exact moment these alerts are designed to spark.

Shipping Costs 123

Shipping Costs Customer Loyalty Mobile eCommerce 123

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. Offering expedited delivery options, such as next-day or same-day shipping, can significantly improve the customer experience, especially for those who need their purchases urgently.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

lateshipment

MARCH 4, 2025

Plus, there are the costs: return shipping, processing fees, and the ever-present risk of lost revenue. In this article, we discuss everything from what return optimization is to strategies you can use to improve your return process and how modern technology can help you achieve this. Double-check everything before it ships.

eCommerce 130

eCommerce Shipping Costs Shipping Order Fulfillment 130

Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

Shipping Costs 339

Shipping Costs Shipping Merchant Services Payment Services 339

Retail TouchPoints

NOVEMBER 17, 2023

Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. Whenever possible, retailers should price match the cost of the original item.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Kissmetrics

FEBRUARY 5, 2021

Here’s 30 strategies to win those customers back and grow your bottom line. Get Clear on Extra Costs. The top reason that customers give for abandonment is extra costs. Get rid of those extra costs — or at least be clear about them. Provide Full Disclosure on Shipping Details. Use Email Retargeting.

Shopping Carts 347

Shopping Carts eCommerce Shipping Costs Payment Services 347

Retail TouchPoints

SEPTEMBER 2, 2022

If you find that your business and products can indeed add value to a specific market, do the foundational work, including establishing messaging and an amplification strategy, that will help your brand stand out in these markets. It could come from style, it could come from price point or it could come from assortment.”.

Merchant Services 324

Merchant Services Shipping Costs Channel eCommerce 324

Retail TouchPoints

JANUARY 5, 2024

The technology will help Aldi centralize global shipping volume, increase cost transparency and improve its control over the movement of goods throughout the supply chain, as well as develop a strategic ocean freight procurement strategy. In the U.S.,

Shipping Costs 277

Shipping Costs Supplies Shipping Management 277

Retail TouchPoints

JUNE 27, 2022

Retailers need to readjust their strategies business-wide as they prepare to meet empowered customers who have more choices than ever in a tough economy that’s giving them more reasons than ever to seek out the best price — wherever it may be. The result? Marketplaces Forcing Retailers to Get Unique.

Shipping Costs 276

Shipping Costs Omnichannel Customer Retention Retail 276

Retail TouchPoints

JULY 7, 2023

As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon.

Shipping Costs 276

Shipping Costs Customer Multi-channel Consumer 276

Retail TouchPoints

DECEMBER 27, 2024

Minimal-touch shopping and buying processes and flexible shipping options will keep your Gen Z customers coming back. Rethink Your Discounts With inflation driving up prices, its no surprise that Gen Zers are drawn to discounts and promotions. But deals arent everything. Gen Z has a sharp sense for disingenuousness.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

MARCH 30, 2022

UPS is cultivating its shipping capabilities for integrated international ecommerce through a partnership with ESW. The agreement between the shipping-and-logistics company and DTC ecommerce firm will aim to facilitate cross-border online business for brands seeking to reach consumers on a global scale.

Shipping Costs 264

Shipping Costs Shipping Payment Services eCommerce 264

Retail TouchPoints

FEBRUARY 26, 2025

Attacking vendors to access other targets is a common cyberattack strategy. Website Security and Fraud Detection Fraud on your website can cost you far more than the cost of the fraudulent order. Shipping and Beyond Unfortunately, the security and fraud risks continue after orders are approved. Supplier cybersecurity.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

NOVEMBER 18, 2024

That’s why, when she joined True Classic in 2020 as the brand’s first employee, her mandate was to build and scale teams to ensure processes were cost-effective but always served the customer well. “I We’ve maintained the same size team because we just continue to get more efficient and [have been able to] drive down costs,” Moreno said.

Shipping Costs 147

Shipping Costs Social Media Fulfillment Customer 147

Retail TouchPoints

OCTOBER 23, 2023

Fortunately, the labor disputes were resolved before any major disturbance to the economy, but the situation has forced brands — and any business that relies on national carriers — to reconsider their shipping strategy by embracing a multi-carrier approach. How do the costs compare with national carriers?

Shipping Costs 264

Shipping Costs Shipping Customer Experience Operations 264

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. Doing extensive online research, and then opting for the speed of curbside pickup over ship to address? The most important of these factors is the ability maximize gross margin across the network during the selling season.

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

AUGUST 30, 2023

Loyalty Beyond the Price Tag In our hyper-connected world with increasing distractions, retailers and brands struggle with high acquisition costs. Leveraging rewards or discounts has been a solid retention strategy and a top priority for many. To thrive, communication and engagement tailored to each customer is critical.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JANUARY 31, 2024

As a result, brands and retailers have had to up their game for their omnichannel strategies to ensure they have the new features and functionality that consumers require to find the best products at the best price. Far fewer respondents ( 56% ) said that more expensive product assortments would lead them to have higher expectations.

Shipping Costs 264

Shipping Costs Consumer Mobile Channel 264

lateshipment

MARCH 3, 2025

It slashes your margins, jacks up your costs, and can even tarnish your brand reputation. Essentially, they’re manipulating the system for their own benefit and at your expense. A less expensive item in place of a more expensive one. Some common return fraud strategies are: 1. A used or damaged item as new.

Shipping Costs 130

Shipping Costs eCommerce Management Electronics 130

Retail TouchPoints

DECEMBER 25, 2024

In these cases, the return cost can often exceed the value of the item, leading to a loss in profits for retailers. This article will touch on the impact in-store and online returns make to retailers and will provide recommended strategies to offset the surge in returns this holiday season.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

lateshipment

NOVEMBER 21, 2024

The truth of shipping becoming a defining factor in the customer experience, especially during the holidays, cannot be stressed enough. These customers are so invested in them that a single instance of delay or any other delivery issue for that matter can lead to customer churn and lost costs. Frequent Challenges of Holiday Shipping 1.

Shipping Costs 130

Shipping Costs eCommerce Shipping Gifts 130

Retail TouchPoints

JULY 21, 2022

As a result, many retailers are seeking to scale up their selection through models like drop ship and marketplace. But while these approaches can help reduce the supply chain costs of stocking and shipping millions of single items, they also have many retailers questioning their roles.

Drop Ship 264

Drop Ship Shipping Costs Shipping Marketing 264

lateshipment

MARCH 7, 2025

That’s the secret strategy that keeps your brand top-of-mind after the sale. It’s also not solely about transactional communications like order confirmations or shipping updates; purchase engagement is more proactive and focused on nurturing your relationships with customers. Learn More: What is Post Purchase?

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

Retail TouchPoints

JULY 27, 2022

Delivery expenses and costs for in-store picking and other operations can be very high if not optimized correctly for scale and profitability. With that in mind, here is a look at five strategies that can help grocers optimize online integration of their grocery store. A modular platform that’s really flexible.

Payment Services 264

Payment Services Shipping Costs Omnichannel Fulfillment 264

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

MAY 2, 2024

of respondents), as well as free or discounted shipping (the next-highest response at 63.2% ). Chad Lusk: The first thing to think about is the customer value proposition, which isn’t only about pricing — there are a lot of different sources of value. RTP: What are some of the most effective membership retention strategies you’ve seen?

Subscription 289

Subscription Shipping Costs Payment Services Payments 289

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — This is one situation you want to avoid at all costs. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Associates have to be omnichannel fulfillment specialists.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Kissmetrics

NOVEMBER 16, 2020

You set your prices and fulfill orders, and you build your own brand. Still, it’s not for everyone, and it all comes down to Walmart’s price guarantee. Your product listings appear alongside Walmart’s items, meaning you may be competing with lower-priced merchandise. Don’t forget to factor in shipping fees and other costs.

Merchant Services 360

Merchant Services Shipping Costs Payment Services eCommerce 360