Retail TouchPoints

AUGUST 22, 2023

Amazon has relaunched its ground shipping services for sellers after pausing operations in 2020. The offering, Amazon Shipping , allows sellers to deliver orders made through Amazon and other ecommerce sites in two to five business days. Amazon Shipping will provide delivery service within the U.S. It will tap into the U.S.

Shipping Costs 246

Shipping Costs Merchant Services Shipping Fulfillment 246

lateshipment

NOVEMBER 21, 2024

The truth of shipping becoming a defining factor in the customer experience, especially during the holidays cannot be stressed enough. These customers are so invested in them that a single instance of delay or any other delivery issue for that matter can lead to customer churn and lost costs. Frequent Challenges of Holiday Shipping 1.

Shipping Costs 130

Shipping Costs eCommerce Shipping Management 130

Retail TouchPoints

JANUARY 5, 2024

The technology will help Aldi centralize global shipping volume, increase cost transparency and improve its control over the movement of goods throughout the supply chain, as well as develop a strategic ocean freight procurement strategy. In the U.S.,

Shipping Costs 277

Shipping Costs Supplies Shipping Management 277

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Groove

OCTOBER 14, 2024

When you are able to boost the average amount of money that a customer spends on each order, you can reduce the need to acquire more customers and potentially cut shipping costs. This could help your company grow while minimizing your advertising expenses.

Shipping Costs 341

Shipping Costs Improvements Shipping Management 341

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. The majority of products offered are priced at $10 or less, with some as low as $1. It will be available to U.S.

Shipping Costs 284

Shipping Costs Electronics eCommerce Fashion 284

Retail TouchPoints

NOVEMBER 17, 2023

Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. Whenever possible, retailers should price match the cost of the original item.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

MARCH 6, 2024

Returns are a major cost of doing retail business of any kind, but especially online. While some are charging customers fees to simultaneously slow and offset rising costs resulting from elevated return rates, others are adopting returnless refund policies.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

FEBRUARY 21, 2024

Beginning March 23 online and in most of its stores, Target will offer a Diane von Furstenberg collection consisting of more than 200 items, most priced under $50. The collection, available while supplies last, encompasses women’s, girls and baby apparel and accessories along with beauty and home décor items starting at a $4 price point.

Shipping Costs 275

Shipping Costs Accessories Apparel Supplies 275

lateshipment

NOVEMBER 4, 2024

So, in this blog, we’ve covered a comprehensive holiday schedule in the form of information on shipping deadlines and peak season surcharges for the 2024 season. The holiday shopping rush can turn out to be overwhelming, leading to issues like shipping delays, inventory shortages, customer service overload, and so much more.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Retail TouchPoints

JANUARY 31, 2024

As a result, brands and retailers have had to up their game for their omnichannel strategies to ensure they have the new features and functionality that consumers require to find the best products at the best price. Far fewer respondents ( 56% ) said that more expensive product assortments would lead them to have higher expectations. “We

Shipping Costs 264

Shipping Costs Consumer Mobile Channel 264

Retail TouchPoints

JULY 7, 2023

As more direct-to-consumer (DTC) brands face heightened competition and rising cost-per-acquisition rates online, many have disinvested in their branded ecommerce experiences and doubled down on unique brand opportunities found on marketplaces like Amazon. Sometimes a piece of content may hit, but most often, it doesn’t.

Shipping Costs 276

Shipping Costs Customer Multi-channel Consumer 276

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. This will cause the channel to continue to narrow, further reducing ship traffic.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Retail TouchPoints

MAY 2, 2023

There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy. You might even be proactively testing out new cost-saving strategies.

Customer Retention 278

Customer Retention Shipping Costs Customer Merchant Services 278

Retail TouchPoints

DECEMBER 9, 2024

The advent calendar has long been a holiday staple, but in the last few years a new variation has soared in popularity luxury advent calendars, ranging in price from hundreds to thousands of dollars. Reader beware, googling this topic will take you down a very expensive rabbit hole, so hold onto your wallet.)

Small Business Retail 272

Small Business Retail Shipping Costs Gifts Social Media 272

Retail TouchPoints

MAY 15, 2023

in an effort to reduce delivery costs while maintaining the fast shipping speeds the company is known for, multiple sources report and Amazon has confirmed. Now that the ecommerce boom is slowing though, the company is looking for ways to offset those added costs, and the logistics regionalization effort is one of them.

Shipping Costs 278

Shipping Costs Fulfillment Travel Shipping 278

Retail TouchPoints

JULY 5, 2022

Additionally, rising shipping costs , talent shortages and the ease with which consumers can compare offers online make ecommerce profitability a particularly tough challenge. The grocery sector in particular is really feeling this profitability pressure. Some of this is organizational.

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

UpSellIt

DECEMBER 2, 2024

Rising Customer Acquisition Costs for Ecommerce Retailers Customer acquisition costs (CAC) are on the rise, making it more challenging for ecommerce retailers to maintain profitability. CAC refers to the total expense that is involved in acquiring a new customer, which can include ad spend, marketing efforts, and sales strategies.

Shipping Costs 129

Shipping Costs Customer Recommendation eCommerce 129

Retail TouchPoints

AUGUST 29, 2024

While much is often made about the cost of RFID tags, the larger barrier to adoption was the cost of the readers themselves. The upshot of the readers being too expensive was simple: from a cost standpoint, RFID was only viable for the DC. Let’s start with the costs. So what’s different this time for the stores?

Shipping Costs 297

Shipping Costs Supplies Customer Experience POS 297

Retail TouchPoints

OCTOBER 23, 2024

Amazon has made a number of moves to refine its offerings, including adding fuel discounts to the list of Prime membership benefits; developing a low-cost store to compete with discount shopping apps like Temu; and redesigning the homepage of its shopping app for easier navigation.

Merchant Services 261

Merchant Services Shipping Costs Fulfillment Jewelry 261

Retail TouchPoints

JULY 31, 2023

A recent study by IHL Group projects that the global cost of inventory distortion in 2023 will be $1.77 IHL estimates the cost of ORC in the U.S. These systems consider multiple factors, including lead times, supplier performance, transportation costs and demand fluctuations, to determine optimal replenishment schedules.

Shipping Costs 246

Shipping Costs Retail Supplies Improvements 246

Retail TouchPoints

DECEMBER 5, 2022

Party City has been faced with both challenges that are affecting retail in general — such as inflation and higher shipping costs — and those that are unique to its business, such as a helium shortage. Party City is working to ease the pressure by cutting $30 million in costs, including by laying off 19% of its workforce.

Shipping Costs 326

Shipping Costs Supplies Operations Shipping 326

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

Shipping Costs 331

Shipping Costs Order Fulfillment Fulfillment Shipping 331

Retail TouchPoints

JUNE 6, 2023

Opportunity #1: Cost-efficient inventory management. This simple program helps ensure the sellable items end up back in front of consumers while the other jeans and jackets get shipped to the recycling facility. Opportunity #4: Smarter pricing. Opportunity #2: Better demand forecasting.

Shipping Costs 278

Shipping Costs Clothing Merchant Services Shipping 278

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. Doing extensive online research, and then opting for the speed of curbside pickup over ship to address? The picture gets even blurrier when you try to define what exactly constitutes a digital transaction.

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

JUNE 27, 2023

Amazon Business Prime Duo — the lowest tier of Amazon Business account, designed specifically as an add-on to normal Prime membership for customers that also run their own company — previously cost $69 a year but will now be free. The price of other Amazon Business account tiers will remain the same. “

Shipping Costs 277

Shipping Costs Operations Small Business Retail Customer Loyalty 277

Retail TouchPoints

APRIL 29, 2022

The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. On average, it costs $33, or 66%, of the price of a $50 item for retailers to process a return, up from 59% last year, Optoro estimates. . Balancing Costs with Customer Satisfaction and Loyalty.

Shipping Costs 312

Shipping Costs Merchant Services Customer Shipping Labels 312

Retail TouchPoints

AUGUST 27, 2024

That’s putting pressure on brand loyalty, as people switch to lower-cost channels and different brands. Customers are changing where they shop, increasingly choosing discount stores and comparing prices online compared to previous seasons,” said Peter Ramer, Consumer Products Senior Analyst at RSM U.S.

Shipping Costs 337

Shipping Costs Supplies Electronics Consumer 337

Retail TouchPoints

SEPTEMBER 2, 2022

The site offers items across categories including apparel, jewelry, pet supplies and home and garden, many at bargain prices. Multiple women’s dresses are priced below $20 (some below $10 ) and only a few are above $50. Temu’s site shows average shipping times to most of the U.S.

Shipping Costs 311

Shipping Costs eCommerce Jewelry Shopify 311

Retail TouchPoints

OCTOBER 23, 2023

Fortunately, the labor disputes were resolved before any major disturbance to the economy, but the situation has forced brands — and any business that relies on national carriers — to reconsider their shipping strategy by embracing a multi-carrier approach. How do the costs compare with national carriers?

Shipping Costs 264

Shipping Costs Shipping Customer Experience Operations 264

Retail TouchPoints

SEPTEMBER 22, 2023

Great Omnichannel Experiences Win Customers Consumers expect great omnichannel experiences — from fast shipping to buy online, pick up in-store (BOPIS): 83% of consumers search elsewhere if they can’t find fast shipping options. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment. Reduce cost.

Shipping Costs 264

Shipping Costs Omnichannel Supplies Shipping 264

Retail TouchPoints

JANUARY 9, 2023

We had to ship out over 100,000 units, so it was kind of an unprecedented project in the industry just in the amount of the volume. In fact, getting the game ready to ship took nearly two years, and the company was sizing up the shipping challenges that have plagued the entire retail industry as it approached completion. “A

Games 58

Games Shipping Costs Fulfillment Shipping 58

Retail TouchPoints

JULY 12, 2024

For VCs backing ecommerce upstarts, exponential growth and expansion often focuses on speed and a “growth at any price” mindset. CLV Isn’t Just Important — it’s the Difference Between Boom and Bankruptcy A 2022 study revealed that ecommerce acquisition costs rose by 222% over an eight-year period ending when the study took place.

Customer Loyalty 286

Customer Loyalty Customer Shipping Costs Shipping 286

Retail TouchPoints

MAY 22, 2024

The crux of the issue lies in how revenue is recognized: most ecommerce platforms record revenue based on the sale date, not the ship date, contradicting Generally Accepted Accounting Principles (GAAP), which require specific treatment of revenue recognition. This discrepancy in revenue recognition can have profound implications.

Payment Services 324

Payment Services Shipping Costs Shopify Payments 324