lateshipment

FEBRUARY 20, 2025

To navigate this risk confidently, you need a safety net: shipping protection. In this handy guide, we’ll dive into what shipping protection is, why it’s essential, and how to overcome common challenges like a pro. What is Shipping Protection? But with shipping protection , there’s a safety net.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer Experience 130

lateshipment

MARCH 3, 2025

Imagine a world where your shipping process runs like a well-oiled machineno missed deliveries, no tracking nightmares, and definitely no irate customers flooding your inbox. Well, welcome to the reality of automated shipping. What is Shipping Automation? Sounds like a dream? Spoiler alert: its a total game-changer.

Shipping Costs 130

Shipping Costs Shipping eCommerce Operations 130

Retail TouchPoints

JANUARY 2, 2025

This transformation has given rise to a distinct dichotomy in consumer expectations, presenting retailers with unprecedented challenges and forcing them to rethink their strategies. They are willing to pay a premium for fast shipping, instant access to products and seamless shopping experiences.

Shipping Costs 289

Shipping Costs Consumer eCommerce Presentation 289

Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

Shipping Costs 339

Shipping Costs Shipping Merchant Services Payment Services 339

lateshipment

JANUARY 24, 2025

You’re happy to make a sale, pack it up carefully, and ship it off. Unfortunately, shipping mishaps like lost, damaged, or stolen packages arent rare. This is where shipping protection software swoops in to save the day (and your reputation). What is Shipping Protection Software? The result?

Shipping Costs 130

Shipping Costs Shipping Merchant Services eCommerce 130

ROI Revolution

JANUARY 8, 2025

Holiday data isnt only useful for developing holiday strategies. This is why our teams at ROI Revolution insist on aggregating Holiday data and using it to inspire strategy for the new year. This is something to continue to monitor as you assess your brands digital strategy heading into the new year.

Shipping Costs 148

Shipping Costs Channel Events Shipping 148

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

Shipping Costs 306

Shipping Costs Shipping Fashion Fulfillment 306

Retail TouchPoints

MARCH 6, 2023

It can be challenging to determine the best shipping strategy for the company’s package if they ship various size shipments, yet customers expect an easy, frictionless shipping experience,” said James Kelley, President of OSM Worldwide, in an interview with Retail TouchPoints. “It

Shipping Costs 277

Shipping Costs Shipping Multi-channel Fulfillment 277

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. Offering expedited delivery options, such as next-day or same-day shipping, can significantly improve the customer experience, especially for those who need their purchases urgently.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

lateshipment

MARCH 4, 2025

Plus, there are the costs: return shipping, processing fees, and the ever-present risk of lost revenue. In this article, we discuss everything from what return optimization is to strategies you can use to improve your return process and how modern technology can help you achieve this. Double-check everything before it ships.

eCommerce 130

eCommerce Shipping Costs Shipping Order Fulfillment 130

Groove

OCTOBER 5, 2024

To help you master SMS marketing for eCommerce, we've put together a guide covering SMS marketing automation strategies for eCommerce, compliance considerations, and the best platforms you need to know about. Automation and Workflows: SMS marketing automation strategies for eCommerce are essential for efficiency and timeliness.

eCommerce 340

eCommerce Marketing Social Media Shopify 340

Retail TouchPoints

NOVEMBER 18, 2024

The core of this operation’s success is a data-driven approach that includes classic metrics such as Call Data Record (CDR) and Customer Satisfaction (CSAT), as well as a Voice of the Customer (VoC) strategy that “extrapolates the data from our help desk using AI and then feeds into the various departments throughout our company.”

Shipping Costs 147

Shipping Costs Social Media Fulfillment Consumer 147

Retail TouchPoints

JANUARY 1, 2025

This includes real-time notifications for order status, shipping information, refund status and any potential delays. While there, Topper oversaw the companys Digital First strategy, end to end data and technology, customer service and the global supply chain. Contact center support is critical as well.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

JANUARY 5, 2024

The technology will help Aldi centralize global shipping volume, increase cost transparency and improve its control over the movement of goods throughout the supply chain, as well as develop a strategic ocean freight procurement strategy.

Shipping Costs 277

Shipping Costs Supplies Shipping Management 277

lateshipment

MARCH 7, 2025

That’s the secret strategy that keeps your brand top-of-mind after the sale. It’s also not solely about transactional communications like order confirmations or shipping updates; purchase engagement is more proactive and focused on nurturing your relationships with customers. Learn More: What is Post Purchase?

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

Retail TouchPoints

JANUARY 8, 2025

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns.

Supplies 279

Supplies Consumer Shipping Costs Multi-channel 279

Retail TouchPoints

SEPTEMBER 2, 2022

If you find that your business and products can indeed add value to a specific market, do the foundational work, including establishing messaging and an amplification strategy, that will help your brand stand out in these markets. Build Out Your Engagement Strategy. We’ve all heard the term “ go global, act local.”

Merchant Services 324

Merchant Services Shipping Costs Channel eCommerce 324

Retail TouchPoints

SEPTEMBER 26, 2023

Advertising 101 Advertising strategies should be aligned with inventory levels and sales strategies. It is not possible to have a good sales strategy without a solid advertising strategy and vice versa, but oftentimes these teams operate in silos. What still needs to ship? What sold through?

Supplies 264

Supplies Fulfillment Shipping Costs Shipping 264

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — The store continues to endure as the centerpiece of the vast majority of shopping journeys, and Bruno’s experience makes him ideally suited to help retailers prioritize their technology and experience strategies.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. Doing extensive online research, and then opting for the speed of curbside pickup over ship to address? The most important of these factors is the ability maximize gross margin across the network during the selling season.

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

AUGUST 30, 2023

Leveraging rewards or discounts has been a solid retention strategy and a top priority for many. Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Tip 7: Focus on delivery: Fast delivery is still a priority and 79% offer free shipping.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

DECEMBER 16, 2024

But the mobile app is only one piece of a much larger strategy Tractor Supply has developed to better connect customers to Tractor Supply team members (as the retailer calls its store associates), and solidify its culture and community. Additionally, if we promise to ship something by a specific date, they expect it to arrive on time.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

UpSellIt

JANUARY 9, 2025

Building a messaging strategy that combines both email and SMS can be a powerful way to connect with shoppers and drive conversion, as each channel provides distinct advantages. The key to fostering trust with your messaging strategy lies in being mindful of timing and personalization.

Channel 99

Channel Shipping Costs Outdoor Marketing 99

Retail TouchPoints

FEBRUARY 18, 2025

Home dcor and furniture retailer Kirkland’s has updated its transformation strategy, and the companys new partnership with Beyond, Inc. We believe an omnichannel retail strategy focused on customer experience is foundational in building brand health, maximizing lifetime customer value and delivering sustainable profitable growth.”

eCommerce 179

eCommerce Shipping Costs Improvements Operations 179

Retail TouchPoints

MAY 2, 2024

of respondents), as well as free or discounted shipping (the next-highest response at 63.2% ). RTP: What are some of the most effective membership retention strategies you’ve seen? Perhaps understandably, consumers highly value the discounts such programs offer (it’s their favorite benefit, chosen by 75.4%

Subscription 289

Subscription Shipping Costs Payment Services Payments 289

Kissmetrics

DECEMBER 16, 2021

I’m going to share a list of all the free tools and strategies that can help you compete with major conglomerates through content marketing. It’s a great marketing strategy for building trust. One of the best ways to increase sales is to include Prime Shipping, which is only available for FBA (Fulfilled by Amazon) sellers.

Small Business Retail 360

Small Business Retail Marketing Social Media SEO 360

Retail TouchPoints

OCTOBER 23, 2023

Fortunately, the labor disputes were resolved before any major disturbance to the economy, but the situation has forced brands — and any business that relies on national carriers — to reconsider their shipping strategy by embracing a multi-carrier approach. How fast and reliable is the delivery service?

Shipping Costs 264

Shipping Costs Shipping Customer Experience Operations 264

Retail TouchPoints

FEBRUARY 26, 2025

Attacking vendors to access other targets is a common cyberattack strategy. Shipping and Beyond Unfortunately, the security and fraud risks continue after orders are approved. Know your suppliers and understand how their physical and digital security practices work to protect the integrity of the products you sell.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

MARCH 30, 2022

comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy. Sustainability is another major pillar of Walmart’s last mile strategy. The retailer reported 5.6% By 2040, the retailer is aiming to operate a zero-emissions fleet.

Fulfillment 298

Fulfillment Omnichannel Shipping Costs Supplies 298

Retail TouchPoints

DECEMBER 17, 2024

For example, using dynamic filtering and sorting capabilities, customers can narrow search results to surface in-stock products, or items available for immediate shipping they can also sort by available quantity and exclude pre-order or backordered items. This helps you provide transparency on shipping windows based on inventory supply.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

JANUARY 3, 2024

Retailers must recognize that an efficient returns process is not just a cost-saving measure but also a growth strategy. Then there’s the hassle of printing a return label, carefully repackaging the dress and taking time out of her busy day to drop it off at a shipping location.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

UpSellIt

DECEMBER 2, 2024

CAC refers to the total expense that is involved in acquiring a new customer, which can include ad spend, marketing efforts, and sales strategies. By focusing on retention and personalized engagement, you can turn visitors into loyal customers, reducing the need for expensive acquisition strategies.

Shipping Costs 137

Shipping Costs Customer Recommendation eCommerce 137

Retail TouchPoints

FEBRUARY 12, 2025

And if we have happy Prime members who are enjoying free, fast shipping, on Amazon and off Amazon, thats going to be happy customers, thats going to be happy sellers, and its going to be great for all of us.

Shipping Costs 266

Shipping Costs Merchant Services Customer Experience Information 266

lateshipment

MARCH 8, 2025

Learn more: Strategies to exceed customer expectations on every order For example, a customer purchases a personalized item, like a custom-engraved watch. Shipping costs: Who pays for return shipping? Provide clear instructions on how to return items by mail, including packaging guidelines and the return shipping address.

Shipping Costs 130

Shipping Costs Shipping Document Shipping Labels 130