Retail TouchPoints

JANUARY 2, 2025

They are willing to pay a premium for fast shipping, instant access to products and seamless shopping experiences. Retailers must embrace technology and data analytics to gain insights into consumer preferences and tailor their offerings accordingly. On one side of the spectrum are consumers who prioritize immediate gratification.

Shipping Costs 289

Shipping Costs Consumer eCommerce Presentation 289

Retail TouchPoints

MAY 24, 2022

Earlier this year, the company also unveiled a new initiative with Living Ink Technologies to use algae-based ink (more sustainable because it’s carbon neutral and renewable) on its hang tags. Instead, I want to replace single-use materials with technology. Preview of Patagonia’s new hang tag design.

Technology 363

Technology Shipping Costs Apparel Information 363

Retail TouchPoints

JULY 9, 2024

UK retailer Co-op is working with Walmart Commerce Technologies to bolster its “quick commerce” operations. The Walmart Commerce Technologies partnership is part of Co-op’s broader goal of expanding its quick commerce operations.

Technology 286

Technology Order Fulfillment Fulfillment Operations 286

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Likewise, very few in these centers are technology experts.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

DECEMBER 16, 2024

That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. Additionally, if we promise to ship something by a specific date, they expect it to arrive on time. A key aspect of Tractor Supply Company s brand mission is providing legendary customer service.

Payment Services 278

Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

APRIL 19, 2024

The solution may be a small but mighty technology that is already developed and in use: RFID chips. What RFID Technology will do for the Retail Sector RFID stands for “radio frequency identification.” The critical insight RFID technology provides is whether or not a product is successful.

Technology 264

Technology Supplies Apparel Shipping Costs 264

Retail TouchPoints

JANUARY 1, 2025

This includes real-time notifications for order status, shipping information, refund status and any potential delays. While there, Topper oversaw the companys Digital First strategy, end to end data and technology, customer service and the global supply chain. Contact center support is critical as well.

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

MAY 10, 2023

CPG brands that DO find success are proactive and utilize technology to increase order visibility and analyze performance data. Technology Leads to Category Leadership Shipping technology has significantly improved in recent years and is now a massive determinant of CPG brand success.

Supplies 278

Supplies Technology Shipping Costs Food and Beverages 278

Retail TouchPoints

DECEMBER 1, 2021

Relentless challenges including supply chain disruptions, weather disasters and a ship stuck in the Suez Canal slowed shipments and delivery of goods to consumers. Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

Shipping Costs 305

Shipping Costs Shipping Small Business Retail eCommerce 305

Retail TouchPoints

FEBRUARY 21, 2024

This presents a dual shipping dilemma for businesses: how can they keep shipping costs on the business low, while also offering customer-friendly return policies? This means that when ecommerce retailers can’t provide the peace of mind that clear return shipping policies can offer, customers will take their money and run.

Shipping Costs 280

Shipping Costs Shipping eCommerce Small Business Retail 280

Retail TouchPoints

FEBRUARY 17, 2022

Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company. Chico’s has been enhancing its technological offerings over the past several years.

Technology 278

Technology Omnichannel Improvements Shipping 278

Retail TouchPoints

DECEMBER 27, 2024

Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. Minimal-touch shopping and buying processes and flexible shipping options will keep your Gen Z customers coming back. When they do, they seek out platforms where they can get everything they need as quickly as possible.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

DECEMBER 17, 2024

More broadly, technology infusion is driving tighter integration when it comes to next-generation ecommerce, which means that discrete capabilities such as search functionality and inventory visibility will become increasingly interconnected. This helps you provide transparency on shipping windows based on inventory supply.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

JANUARY 5, 2024

The technology will help Aldi centralize global shipping volume, increase cost transparency and improve its control over the movement of goods throughout the supply chain, as well as develop a strategic ocean freight procurement strategy.

Shipping Costs 277

Shipping Costs Supplies Shipping Management 277

Retail TouchPoints

AUGUST 19, 2022

But consumers aren’t just buying items online and having them shipped to the house. Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021.

Technology 278

Technology Shipping Costs Omnichannel Mobile 278

Retail TouchPoints

NOVEMBER 17, 2022

This strategic web-based transportation intelligence platform offers shippers a streamlined technology targeted to three categories: energy, freight and sustainability solutions.

Shipping 264

Shipping Retail Supplies Recommendation 264

Retail TouchPoints

APRIL 25, 2023

On the B2B side, Merrell is using 3D and AR tech to sell their products via digital showrooms, prior to manufacturing and shipping, to increase speed to market, reduce costs and lower their carbon footprint. The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology.

Technology 277

Technology eCommerce Shipping Costs Games 277

Retail TouchPoints

NOVEMBER 21, 2024

For example, the dockworker strike ended quickly, but still caused shipping backlogs. Meanwhile, it looks like Great Lakes shipping could be affected by higher-than-average precipitation. Data Consolidation for Logistical Snafus Not every part of a supply chain is under control.

Shipping Costs 274

Shipping Costs Retail Toys Games 274

Retail TouchPoints

FEBRUARY 26, 2025

Technology makes it easy for criminals to spin up these imposter ads and sites at scale. Shipping and Beyond Unfortunately, the security and fraud risks continue after orders are approved. In fact, 16% of respondents from the consumer attitudes survey said theyd been the victim of social commerce fraud in the past year.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

UpSellIt

DECEMBER 2, 2024

By understanding when a visitor is about to leave, exit-intent technology can deliver a personalized offer or incentive designed to keep them engaged. For example, a luxury bedding brand implemented Exit Detect to target shoppers who were just below their free shipping threshold of $500.

Shipping Costs 137

Shipping Costs Customer Recommendation eCommerce 137

lateshipment

MARCH 8, 2025

Late delivery incidents are frequent, almost inevitable, and happen primarily because shipping carriers fail to keep up with their promises of on-time delivery despite their busy schedules during times like the holiday season and while facing supply chain disruptions. Well, here are the top 10 most common causes of late deliveries: 1.

Management 130

Management eCommerce Shipping Shipping Labels 130

lateshipment

MARCH 4, 2025

Plus, there are the costs: return shipping, processing fees, and the ever-present risk of lost revenue. In this article, we discuss everything from what return optimization is to strategies you can use to improve your return process and how modern technology can help you achieve this. Double-check everything before it ships.

eCommerce 130

eCommerce Shipping Costs Shipping Order Fulfillment 130

Retail TouchPoints

DECEMBER 6, 2021

Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. For each website, we investigated their online shipping policies (examples here and here ) and went through the buying process to view shipping options available at checkout. How to Get Ready for Peak Shipping.

Shipping Costs 327

Shipping Costs eCommerce Retail Shipping 327

Retail TouchPoints

JULY 27, 2021

Technology isn’t a solution in and of itself. If you don’t have measurable goals for your omnichannel strategy, even the most powerful technology will result in wasted time and money. Long before you consider technology, your first order of business should be to clearly define your strategic omnichannel goals.

Omnichannel 312

Omnichannel Shipping Costs Shipping Fulfillment 312

lateshipment

MARCH 25, 2025

Your products are the heart of your business, and shipping is what gets them where they need to go. These extra needs require extra effort from the shipping carrier, and that’s where shipping surcharges come into play. They are add-ons to your base shipping cost and cover the specialized services or unique circumstances.

Shipping Costs 130

Shipping Costs Shipping Management eCommerce 130

Retail TouchPoints

FEBRUARY 25, 2022

RFID-ticketed products are not yet required for drop-ship suppliers. ” The retailer provided recommendations for three providers: FineLine Technologies , Avery Dennison and PAX Tag and Label. ” Still, he noted that many large retailers run a data-driven supply chain, using electronic data interchange [EDI] integrations.

EDI 304

EDI Drop Ship Supplies Jewelry 304

Retail TouchPoints

APRIL 3, 2025

What began with a 1,500-square-foot warehouse now encompasses 400,000 square feet of ever-changing products that are shipped around the country, a bigger operation than Norman probably could ever have imagined. You live on being known locally for Wow! deals , he said. Homepage of The Bazaar’s new website.

Small Business Retail 147

Small Business Retail Shipping Costs Games Supplies 147

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. How technologically advanced are your operations?

Shipping Costs 331

Shipping Costs Order Fulfillment Fulfillment Shipping 331

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. If you’re noticing warning signs, it might be time to consider upgrading or even replacing your existing technology.

Fulfillment 277

Fulfillment Shipping Costs Management B2B 277

Retail TouchPoints

MAY 2, 2023

There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy. But How Does it Work?

Customer Retention 278

Customer Retention Shipping Costs Customer Merchant Services 278

365 Retail

MARCH 7, 2025

Why Satellite Technology Matters: Operating a business requires dedicated connectivity regardless of whether it presents itself in oceanic or mountainous or desert regions. The implementation of satellite technology solves this connectivity problem. The technology enables constant connection at any location.

Technology 52

Technology Shipping Costs Operations Presentation 52

Retail TouchPoints

APRIL 25, 2022

Investment in the proper technologies needed to build a strong supply chain not only enables prompt replenishment of products in inventory, but also optimizes planning capabilities in rapidly evolving business ecosystems while minimizing duplication, errors and inefficiencies. Navigating the Dynamic and Evolving Shipping Industry.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

Retail TouchPoints

JULY 10, 2024

DC with the latest technology. The new DCs can store twice the volume of cases and process more than twice the volume of a traditional DC by using state-of-the-art technology, according to Walmart. One of the new DCs, in Shafter, Calif., has been operational since 2021, and the second, in Lancaster, Texas, is ramping up operations.

Fulfillment 270

Fulfillment Arts Operations Shipping 270

Retail TouchPoints

MARCH 27, 2025

This emerging technology can ease common customer service pain points and turn lackluster chores into more luxurious, customized experiences. Imagine a customer shopping for a product who wants to check if its in stock, apply a discount code and explore shipping options for another already posted order all in one conversation.

Payment Services 147

Payment Services Multi-channel Customer Experience Shipping Costs 147

Retail TouchPoints

SEPTEMBER 22, 2023

Great Omnichannel Experiences Win Customers Consumers expect great omnichannel experiences — from fast shipping to buy online, pick up in-store (BOPIS): 83% of consumers search elsewhere if they can’t find fast shipping options. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment. Reduce cost.

Shipping Costs 264

Shipping Costs Omnichannel Supplies Shipping 264

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. As a result, businesses are expediting their adoption of new tools and technologies and ultimately evolving their business strategy.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

Retail TouchPoints

AUGUST 29, 2024

Unlike fashion, the technology industry doesn’t often look to trends and ideas from the past to define its future. Riding a serious hype wave, RFID was sure to be the next big thing in supply chain execution technology. But in the case of RFID, that’s exactly the phenomenon we’ve been observing over the course of the last few years.

Shipping Costs 297

Shipping Costs Supplies Customer Experience POS 297