Retail TouchPoints

SEPTEMBER 29, 2021

Over the past few years, the subscription economy has grown to new heights. The digital transformation of commerce and the major shifts to subscriptions were crucial for companies in all markets to find a way to survive beyond the pandemic and create new channels to thrive. What Makes Subscriptions Appealing?

Subscription 298

Subscription Payment Services Payments Automotive 298

Retail TouchPoints

MAY 2, 2024

To guard against member indifference, retailers may want to consider adopting subscription program elements that can both boost “stickiness” and reveal more about customers’ wants and needs. Retailers need to invest in a seamless customer experience, which is becoming table stakes for a good subscription program. higher spend overall.

Subscription 289

Subscription Shipping Costs Payment Services Payments 289

Retail TouchPoints

SEPTEMBER 1, 2022

Unified commerce platform Kibo has launched Kibo Subscriptions Management, designed to help retailers drive sales and customer loyalty by enabling revenue streams from products and services offered on a subscription basis.

Subscription 290

Subscription Management Retail Customer Loyalty 290

Retail TouchPoints

JULY 1, 2022

Subscriptions can be tricky business, not least because most consumers at one time or another have had a bad experience with a subscription service. consumer spends $219 a month on subscriptions, according to a recent study from C+R Research. Four Steps to Subscription Success. The average U.S.

Subscription 333

Subscription Consumer Shipping Costs Customer 333

Retail TouchPoints

JANUARY 3, 2023

subscription ecommerce sales will continue to see double-digit growth over the coming years, swelling from $33.48 That’s a good sign for CPG brands, which are capable of making the most seamless transition to subscriptions: deodorant, toothpaste, diapers and even smoothie packets quickly become part of consumers’ routines.

Subscription 278

Subscription Beauty and Health Food and Beverages Shipping Costs 278

Retail TouchPoints

JUNE 3, 2022

Subscription meal kit service Blue Apron is ditching the “subscription” for a new offering on Walmart ’s third-party marketplace, giving Walmart customers access to a selection of on-demand meal kits with no recurring payments required. The company said it plans to expand its offerings on the platform in the coming months.

Subscription 305

Subscription Payment Services Fulfillment eCommerce 305

Retail TouchPoints

JULY 2, 2024

There’s no denying that the subscription economy is booming. Pre-billing reminders help keep customers informed about upcoming charges, significantly reducing the likelihood of chargebacks, especially for annual subscriptions. In fact, the financial services firm UBS projects that the market will hit $1.5 trillion by 2025.

Merchant Services 279

Merchant Services Payment Services Payments Subscription 279

Retail TouchPoints

JUNE 6, 2023

The subscription economy has been the subject of dire headlines recently, with terms like “subscription fatigue,” “ the great unsubscribe ” and even “ subscription apocalypse ” being bandied about. The Subscription Trade Association ’s (SUBTA) annual report found that nearly all ( 95.8% ) U.S.

Subscription 299

Subscription Consumer Shipping Costs Clothing 299

Retail TouchPoints

OCTOBER 18, 2024

The Federal Trade Commission has passed a final “click-to-cancel” rule that will require subscription companies to make it as easy for consumers to cancel their enrollment as it was to sign up. Too often, businesses make people jump through endless hoops just to cancel a subscription,” said FTC Chair Lina Khan in a statement.

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Subscription Payment Services Consumer Information 263

Retail TouchPoints

JUNE 24, 2022

“Subscription commerce” was all the rage as companies like Stitch Fix and Blue Apron were riding their rocket ships to unicorn status. In fact, there’s strong evidence that subscriptions are still in a growth mode, albeit a slower one than previously. 3 Ways to Fix the Subscription Commerce Model.

Subscription 290

Subscription Beauty and Health Shipping Costs Consumer 290

Retail TouchPoints

APRIL 23, 2024

cities, Amazon is making its grocery delivery subscription available to all Prime members in the U.S. The subscription also includes one-hour delivery windows at no extra cost, unlimited 30 -minute pickup on orders of any size and priority access to Recurring Reservations for a weekly grocery order. Following a pilot in three U.S.

Subscription 263

Subscription Specialty Retailers Fulfillment Marketing 263

Retail TouchPoints

MARCH 7, 2022

Fresh is best for premium natural pet food brand Lily’s Kitchen , and refreshing its ecommerce strategy through subscription offerings has resulted in increased sales generating recurring revenue. Lily’s Kitchen was able to integrate the Ordergroove subscription tools into its existing ecommerce platform.

Subscription 299

Subscription eCommerce Platforms eCommerce Management 299

Retail TouchPoints

JULY 22, 2024

Edible Brands , the parent company of Edible (formerly Edible Arrangements), has launched a new ecommerce brand, FreshFruit.com , that offers subscription delivery of premium fresh fruits. “Our customers have always trusted Edible for the finest quality fruit,” said Somia Farid Silber, President of Edible Brands in a statement.

Subscription 277

Subscription eCommerce Consumer Marketing 277

Retail TouchPoints

MAY 16, 2024

The terms “membership” and “subscription” are often used interchangeably in retail. However, new research from CI&T , developed in partnership with Retail TouchPoints , reveals that most consumers ( 64% ) believe there is a distinct difference between these two types of programs.

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Subscription Consumer Supplies Retail 264

Retail TouchPoints

OCTOBER 5, 2021

In response, Rent the Runway closed its retail stores , did away with its unlimited subscription plan and launched into resale. Revenue followed a similar trajectory last year, dropping to $157.5 million from $256.9 million in 2019. In that same time frame, the company has lost $84.7 million on revenue of $80.2 million.

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Subscription Accessories Fashion Apparel 320

Retail TouchPoints

SEPTEMBER 21, 2023

Walmart is continuing its encroachment onto Amazon ’s turf with the addition of a new subscription service for repeat purchases, similar to Amazon’s Subscribe and Save offering. Products available include everything from pet food and supplements to diapers and paper towels.

Subscription 264

Subscription Apparel Reference Information 264

Retail TouchPoints

MARCH 24, 2023

A+E Networks and Direct Wines have teamed up to create a new wine subscription program catering to viewers of the Lifetime network.

Subscription 295

Subscription Shipping Costs Social Media Games 295

Forrester eCommerce

APRIL 23, 2020

In a post-COVID-19 world, sellers of products and services might find it easier to charge over an extended period based on consumption rather than asking for large up-front cash payments.

Subscription 386

Subscription Payment Services Customer 386

Retail TouchPoints

SEPTEMBER 13, 2022

Rent the Runway will lay off nearly one-quarter of its corporate employees as it seeks to deal with a decrease in active subscriptions in fiscal Q2 2022, which ended July 31, 2022, compared to fiscal Q1. Despite the decrease, the number of active subscribers was still 27% higher than the 97,614 figure from the same period in 2021. .

Subscription 292

Subscription Customer Experience Operations Improvements 292

Retail TouchPoints

MARCH 22, 2023

Petco has teamed up with Freshpet to offer subscription delivery of fresh dog food as consumer interest in direct-to-doorstep pet meal plans increases. Source: Petco The fresh and frozen pet food category is expected to grow 3X to 4X in the next four years, reaching up to $6 billion , according to Nielson IQ.

Subscription 263

Subscription Omnichannel Consumer Customer 263

Forrester eCommerce

AUGUST 20, 2020

Accelerating the trend is a myriad of factors including changing buying behaviors and demographics, companies shifting to subscription and consumption models, and the rising importance of ecosystems. Online marketplaces have been around in one form or another for decades. Based […].

Channel 537

Channel Subscription Consumer Customer Experience 537

Forrester eCommerce

OCTOBER 7, 2020

B2B organizations are increasingly striving to develop a value-based approach to pricing software-as-a-service and subscription offerings, assuming all customers are looking for the same value because they share a requirement for the same type of offering. But every customer has a different idea of what price is “just right.”.

B2B 491

B2B Subscription Customer Management 491

Retail TouchPoints

NOVEMBER 29, 2023

Grocery delivery service Instacart has teamed up with NBCUniversal ’s streaming TV service Peacock to offer Peacock Premium to all Instacart+ members in the U.S. at no additional cost. per month.

Subscription 264

Subscription Food and Beverages Books Customer 264

Forrester eCommerce

SEPTEMBER 9, 2020

Both vendors were named as “Leaders” in The Forrester Wave™: ECM Content Platforms, Q3 2019 (subscription req’d). Today Hyland Software, best known for its OnBase and Perceptive content management portfolios, announced it will acquire Alfresco Software. This is a natural next step in Hyland’s recent rejuvenation strategy.

Subscription 462

Subscription Management Technology Customer 462

Forrester eCommerce

MARCH 13, 2024

Lead-to-Cash (L2C) Source-to-Pay (S2P) Customer Service Request Management Requiring a Truck Roll Asset Warranty and Subscription Management …………………… What do all these processes have in common? Two things.

Subscription 406

Subscription Management Operations Customer 406

FastSpring

OCTOBER 11, 2024

Here are the questions we sought to answer by analyzing anonymized subscription data for transactions across various Asian countries (excluding broader “APAC” regions like Australia, New Zealand, and Indonesia): How do customers in Asia’s growing markets prefer to manage their SaaS subscriptions? but they’re growing.

Subscription 133

Subscription Merchant Services Payment Services Demo 133

Forrester eCommerce

SEPTEMBER 6, 2023

In recent years, VMware has faced major headwinds: It migrated its clients from on-premises to public cloud, changed to a cloud-native application development paradigm, shifted to subscription licensing, had frequent cycles of M&A activities, and experienced unfavorable macroeconomic environments.

Subscription 431

Subscription Information Technology Customer 431

Forrester eCommerce

JUNE 25, 2020

Software-as-a-service (SaaS) subscriptions represent a […]. Software is the second-largest category in the tech market after telecom services and one that also directly feeds tech consulting and systems integration services revenue.

Subscription 424

Subscription Marketing Customer 424

Forrester eCommerce

OCTOBER 2, 2023

Today, Sesame offers both a one-time visit model and a subscription model known as […] Costco announced a partnership with Sesame, a healthcare marketplace that connects consumers with clinicians across 50 states.

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Subscription Retail Consumer Customer 416

Retail TouchPoints

AUGUST 8, 2022

But they can also open the door to a long-term relationship through subscriptions. According to our recent survey , more than a quarter (26%) of respondents said that discounts motivated their decision to enroll in a subscription experience. For example, making a dedicated subscription purchase free, such as every fifth order.

Merchant Services 277

Merchant Services Subscription Shipping Costs Gifts 277

Retail TouchPoints

AUGUST 28, 2024

If we take a look at subscription data from 2023, we find that the brands that sold products integral to customer daily routines excelled. Subscriptions are the foundation of a great routine; they’re products that arrive where and when you need them. Subscriptions used to be thought of as a “set it and forget it” type of offering.

Subscription 248

Subscription Beauty and Health Merchant Services Social Media 248

Retail TouchPoints

OCTOBER 25, 2024

The final rule, released by the FTC earlier this month, outlines a number of now-prohibited subscription cancellation practices, all aimed at making it as easy for a consumer to cancel a subscription as it is to sign up for one. ” The groups also claim that the FTC went beyond its authority in issuing the rule. “The

Subscription 261

Subscription Electronics Consumer Customer 261

Forrester eCommerce

JANUARY 13, 2022

This is particularly true for businesses with a subscription/recurring revenue model. Recurring Revenue Models Amplify The Already Urgent Need For A Strong Start A dollar booked in January is worth exponentially more in revenue than a dollar booked in December.

Books 370

Books Subscription Customer 370

Retail TouchPoints

OCTOBER 20, 2022

.” Modern Luxury’s entrance into fashion rental comes at a time when other, more established players in the space are struggling to make the model work — notably Rent the Runway , which continues to face subscription declines following a disappointing IPO last year. However, Modern Luxury’s focus on the most elite segments of U.S.

Fashion 312

Fashion Magazine Subscription Clothing 312

Retail TouchPoints

DECEMBER 8, 2023

Amazon is piloting an add-on grocery subscription for Prime members in three cities that will give members access to unlimited grocery delivery on orders over $35 from Whole Foods Market and Amazon Fresh , as well as unlimited 30-minute pickup on orders of any size. The service — which is being tested in Denver, Sacramento, Calif.

Subscription 264

Subscription Travel Marketing Other 264

Retail TouchPoints

SEPTEMBER 6, 2023

Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. As per a fact sheet recently published by the FTC , the proposed rule change takes things a step further by mandating the subscription cancellation process be as simple as the sign-up process.

Merchant Services 284

Merchant Services Payment Services Subscription Consumer 284

Retail TouchPoints

SEPTEMBER 12, 2024

And that hard-won name has been built on top of a homegrown tech stack that supported the brand’s robust ecommerce and subscription ecosystem. For its replatform, Grove selected Shopify for ecommerce operations, Ordergroove for subscriptions tech and Tapcart to support its mobile app. replatforming.”

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Subscription Shopify eCommerce Mobile 273