Kissmetrics

FEBRUARY 15, 2021

Beacon technology has completely revolutionized both business and marketing. As one Business.com article put it, with “Retail going digital and digital media coming to retail,” this technology is completely changing the marketing game. The key to the versatility of this location-based mobile technology lies in its size and function.

Technology 352

Technology Mobile Download Outdoor 352

Forrester eCommerce

DECEMBER 3, 2020

The subscription model offers new opportunities for businesses to enhance the value of their offerings as they become more embedded in the changing context of their clients’ customer journeys. But companies need to have the right metrics in place to be able to support the shift of the underlying value equation.

Subscription 273

Subscription Customer Customer Loyalty Customer Experience 273

Ecommerce Platforms

MAY 9, 2022

The best subscription billing software can make life running your own business a lot easier. With the right technology, it’s easy to collect cash on monthly subscriptions, without having to chase after your target audience with endless manual invoices and reminders. Here’s your guide to subscription billing software.

Subscription 196

Subscription Payment Services Merchant Services Payments 196

Forrester eCommerce

JUNE 13, 2022

Elucidate Subscription-Based Hardware Offerings Public cloud innovations influence your technology decisions in many ways. I receive many client calls around evolving subscription-based hardware, and those discussions reveal their confusions. Cloud pricing is shaping the pricing for on-premises data center infrastructure.

Subscription 195

Subscription Technology Channel Information 195

Retail TouchPoints

DECEMBER 22, 2022

Dollar Shave Club is migrating its homegrown subscription technology to the Ordergroove platform, in partnership with Shopify Plus. The “subscription-first” DTC brand is seeking to move away from building and maintaining out-of-the-box capabilities to creating differentiated subscription experiences for its members.

Subscription 182

Subscription Multichannel Shopify Operations 182

Retail TouchPoints

APRIL 3, 2025

Yet, in 2024 alone, large enterprises lost an average of $104 million due to underutilized technology, disjointed strategies, and low adoption rates. Removing Redundancies to Streamline Costs Reducing redundant tools means fewer software subscriptions and lower maintenance costs. Want pain-free commerce that grows healthy profits?

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Retail TouchPoints

MAY 18, 2021

Some of the fastest-growing organizations today are turning to subscriptions to sell everything from food and wellness products to beauty and homecare. In fact, Gartner predicts that by 2023, 75% of DTC businesses will have a subscription offering. In fact, according to our data, a 5% discount increases subscription enrollment by 104%.

Subscription 165

Subscription Payments Merchant Services Shipping Costs 165

Retail TouchPoints

NOVEMBER 1, 2024

billion, up from $570 million in 2023; Merchandise: $450 million, up from $130 million in 2023; and Subscriptions: $270 million, up from $90 million in 2023. FKA Twigs used the technology to prove how slippery IP can be in an AI-powered world, yet she is also benefiting from the technology. billion, up from $5.12

Social Media 293

Social Media Arts Subscription Technology 293

Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts.

Document 162

Document Recommendation Subscription Supplies 162

Retail TouchPoints

MARCH 27, 2025

In March 2023 Petco partnered with Freshpet to offer a subscription pet food service, and in August 2023 Petco expanded the products available for delivery on DoorDash. Uber Eats has partnered with a number of non-food retailers in recent years, including Michaels , Rite Aid , The Vitamin Shoppe and Staples.

Subscription 147

Subscription Supplies Technology Retail 147

Forrester eCommerce

SEPTEMBER 9, 2020

Both vendors were named as “Leaders” in The Forrester Wave™: ECM Content Platforms, Q3 2019 (subscription req’d). Today Hyland Software, best known for its OnBase and Perceptive content management portfolios, announced it will acquire Alfresco Software. This is a natural next step in Hyland’s recent rejuvenation strategy.

Subscription 462

Subscription Management Technology Customer 462

Retail TouchPoints

SEPTEMBER 6, 2023

Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. As per a fact sheet recently published by the FTC , the proposed rule change takes things a step further by mandating the subscription cancellation process be as simple as the sign-up process.

Merchant Services 284

Merchant Services Payment Services Subscription Consumer 284

Retail TouchPoints

SEPTEMBER 12, 2024

And that hard-won name has been built on top of a homegrown tech stack that supported the brand’s robust ecommerce and subscription ecosystem. For its replatform, Grove selected Shopify for ecommerce operations, Ordergroove for subscriptions tech and Tapcart to support its mobile app. replatforming.”

Subscription 273

Subscription Shopify eCommerce Mobile 273

Retail TouchPoints

MAY 11, 2023

Best Buy is the latest retailer attempting to capitalize on the 61% of consumers who have up to four subscriptions. My Best Buy Memberships , which will launch nationwide on June 27, is a new suite of membership options designed to give consumers more flexibility based on their technology needs, budget and lifestyle.

Shipping Costs 299

Shipping Costs Subscription Electronics Shipping 299

Forrester eCommerce

SEPTEMBER 6, 2023

In recent years, VMware has faced major headwinds: It migrated its clients from on-premises to public cloud, changed to a cloud-native application development paradigm, shifted to subscription licensing, had frequent cycles of M&A activities, and experienced unfavorable macroeconomic environments.

Subscription 431

Subscription Information Technology Customer 431

Retail TouchPoints

MARCH 11, 2025

“Home improvement is inherently complex and can feel overwhelming even for the most experienced DIYer that’s why Lowe’s has invested in AI and emerging technologies to create solutions that truly help our customers,” said Seemantini Godbole, Chief Digital and Information Officer at Lowe’s in a statement.

Recommendation 130

Recommendation Subscription Technology Information 130

Retail TouchPoints

DECEMBER 12, 2024

A headphone brand partners with a fitness app to curate exclusive workout playlists and offer discounts on premium subscriptions when purchasing the brand’s headphones. Laura Cosgrove is a seasoned executive with extensive experience in ecommerce technology.

Travel 173

Travel Books Accessories eCommerce Technology 173

Retail TouchPoints

JULY 15, 2022

Instacart has announced a number of promotions to its C-suite and the creation of two new senior leadership positions — Chief Business Officer and Chief Architect — in order to better position the business toward its ambition of becoming a full-service grocery technology company as readies to IPO. “As

Technology 337

Technology Subscription Blog Retail 337

Retail TouchPoints

FEBRUARY 10, 2021

While technology has continued to have a dramatic impact on the retail industry, the spread of COVID-19 has created new technology trends and accelerated current tech best practices significantly. Automated commerce, or a-commerce, is one of the hottest technology trends in retail currently. A-commerce” or automation tech.

Technology 173

Technology Payment Services Retail Social Media 173

Retail TouchPoints

FEBRUARY 23, 2022

Users who have Auto-Deliver & Save (ADAS) subscriptions with GNC also will be able to modify their subscriptions, including pause, skip, cancel, change send dates, send immediately, remove an item and increase or decrease frequency at the item or subscription level. While eMarketer projects that 47% of the U.S.

Subscription 264

Subscription eCommerce Customer Experience Mobile 264

Retail TouchPoints

FEBRUARY 3, 2022

Best Buy plans to hire 1,000 new employees for its technology team and has teamed up with Amazon Web Services , as both its preferred provider of cloud infrastructure services and as a strategic partner to develop its in-house cloud engineering talent. That service has now become a permanent part of the retailer’s offerings.

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Demo Customer Experience Technology Subscription 274

Retail TouchPoints

NOVEMBER 18, 2020

South American food retailer Grupo Éxito has renewed its DemandTec Price Optimization subscription. Our multi-year relationship with DemandTec exemplifies how science-based optimization enables us to deliver prices that are more relevant for customers,” said Jorge Vallejot, Technology Director at Grupo Éxito in a statement. “Our

Subscription 299

Subscription Recommendation Improvements Technology 299

365 Retail

MARCH 6, 2025

Exactly.com , a UK-based international payment provider, has announced plans to showcase its full-stack payment solution, designed to accelerate the revenue of e-commerce businesses, lower acquisition costs, and prevent fraud, at the Retail Technology Show , which takes place at the ExCel London, 2nd – 3rd April 2025.

Merchant Services 65

Merchant Services Payment Services Payments Technology 65

Retail TouchPoints

FEBRUARY 8, 2022

Peloton Taps a New Leader With Extensive Subscription Business Experience. Peloton is facing these challenges head-on with the appointment of its new CEO: McCarthy is a longtime executive, advisor and board member at both public and private technology companies. An Amazon Acquisition Would Add Subscription and Wellness Synergies.

Subscription 289

Subscription Operations Technology Improvements 289

Retail TouchPoints

JULY 12, 2022

The New York-headquartered connected fitness company is also suspending operations at exercise gear company Tonic Fitness Technology, which it acquired in October 2019. Taiwan-based manufacturer Rexon Industrial Corp. Premarket trading for Peloton shares rose more than 6% on the news.

Supplies 290

Supplies Subscription Technology Operations 290

BigCommerce

APRIL 26, 2018

Some of the biggest highlights of Amazon’s Annual Report were company insights shared for the very first time – like information around membership and revenue around Amazon Prime, the company’s subscription service. billion in subscription revenue. Technology. Amazon Prime has over 100 million users. Amazon Prime generated $9.7

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

RetailWire

JUNE 17, 2024

government has initiated legal action against Adobe, alleging that the company has engaged in deceptive practices related to its subscription services.

Subscription 105

Subscription Consumer Technology 105

Forrester eCommerce

APRIL 9, 2019

In my tech market forecasts, I am starting to see the intersection of two worrisome trends: software subscription fees for multi-tenant SaaS or for single-instance hosted software are rising rapidly, with a growing percentage related to existing software as opposed to new, and with a high percentage having fixed annual fees or fees tied to metrics (..)

Subscription 290

Subscription Marketing Information Technology 290

Forrester eCommerce

MARCH 27, 2024

Forrester published a study (subscription required) that analyzes the costs, benefits, and risks of dedicating a team to customer success management, outfitting them with purpose-built technology, hiring a […] you’ll get a great return by consolidating it.

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Customer Subscription Technology Management 243

Retail TouchPoints

APRIL 20, 2023

The content management system (CMS) leverages proprietary 3D editing and rendering technology with the goal of making it easy to add and place products, embed rich media content and customize merchandising and styling in virtual stores.

Social Media 261

Social Media Retail Subscription Games 261

Retail TouchPoints

JUNE 10, 2021

B2B rental technology platform CaaStle has launched BORROW, designed to help retail brands offer a transactional rental experience that is fully integrated into their website. CaaStle also powers subscription-based rental services for retailers through its Clothing as a Service (CaaS) program.

Shipping Costs 256

Shipping Costs Retail B2B Clothing 256

Retail TouchPoints

SEPTEMBER 13, 2022

Not only did they succeed in building a great company, they transformed an entire industry by leveraging fitness and technology. Both subscriptions include the cost of an All Access Membership and unlimited access to Peloton’s entire library of live and on-demand classes. Their impact will resonate long after their departure.”.

Subscription 263

Subscription Retail Accessories Apparel 263

Retail TouchPoints

SEPTEMBER 12, 2024

Alcohol ecommerce solution Drinks has launched the “Drinks-as-a-service” (DaaS) platform, a subscription software solution that will allow any brand, merchant or ecommerce operator to navigate the various tax and compliance impediments to selling alcohol online.

Merchant Services 278

Merchant Services eCommerce eCommerce Technology Subscription 278

Retail TouchPoints

MARCH 11, 2022

As the CSCO at Peloton, Rendich will manage supply chain, distribution, member support and information technology. Andy deeply understands how to run and execute a subscription model business,” said McCarthy in a statement. “He

Supplies 310

Supplies Subscription Operations Technology 310

Retail TouchPoints

AUGUST 7, 2023

Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors. Customers benefit from being able to pay as they go for the technology they are consuming. The more add-ons you offer from other vendors, the more complex managing subscriptions can become.

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Subscription B2B Mobile Customer Experience 246

Kissmetrics

FEBRUARY 19, 2021

Entrepreneurship is constantly changing gears, and technology is central to much of this accelerated growth. Growth in new technology means it’s easier than ever for small businesses to create their own programs, innovate, and collaborate with specialized teams. The answer lies in low-code website technology.

Social Media 361

Social Media Payment Services eCommerce Multichannel 361

Groove

AUGUST 18, 2020

This artificial intelligence technology helps to: Predict a customer's next purchase date. Here are some valuable assets included at no extra cost in a Klaviyo monthly subscription that are not included in a MailChimp subscription: Unique coupon codes. Once you hit 251 contacts, a monthly subscription is required.

Merchant Services 330

Merchant Services Shopify Subscription Multi-channel 330