Forrester eCommerce

FEBRUARY 21, 2024

For the last six months, I’ve been deep in the weeds of evaluative research on learning platforms, and it has been eye-opening.

Management 435

Management 435

Groove

JULY 30, 2024

He holds a BS in Mechanical Engineering from UC Riverside, MBA in International Finance from Middlebury College, and a Certificate from Stanford University in Renewable Energy Systems.

eCommerce 318

eCommerce Shopify Document Travel 318

Forrester eCommerce

MAY 21, 2024

How does a file transfer software go from relatively unknown to the largest breach of 2023, affecting over 2,600 organizations and government entities (and counting), exposes the data of 77.2 million individuals, and triggers class action lawsuits against companies that didn’t use the product?

Management 273

Management Customer 273

Retail TouchPoints

JULY 5, 2024

Athletic retailer WSS , which is owned by Foot Locker , will deploy the Aptos One mobile POS solution across its more than 100 U.S. The retailer hopes to enhance the in-store experience and reduce hardware requirements as it actively expands its store footprint.

POS 279

POS Mobile Information Technology 279

Forrester eCommerce

OCTOBER 30, 2023

Recently, the Reserve Bank of India (RBI) has imposed a ban on Bank of Baroda’s mobile banking app – BoB World. But why did this happen, and what can we learn from it? Let us dive into the details. This unsettling issue involved a series of actions which led to fraudulent actions by some of […]

Banking 397

Banking Mobile Technology 397

Forrester eCommerce

OCTOBER 28, 2024

Both the companies are creating a new enterprise software model which will allow existing on-premises ERP systems and other […]

Events 195

Events Other Customer 195

Forrester eCommerce

JULY 19, 2024

What We Know – And What To Do Now Technology leaders woke up to find that a software update by cybersecurity vendor CrowdStrike had gone badly wrong and disrupted major systems at organizations across both countries.

Technology 497

Technology Management 497

Forrester eCommerce

APRIL 24, 2024

Perfecting the execution of a complex system requires data to enable revenue teams to deliver the best results on every deal.

Marketing 446

Marketing Operations Customer 446

Forrester eCommerce

SEPTEMBER 17, 2024

As AI continues make inroads in wealth management, it’s important for firms to use explainable AI tools that provide trust, transparency, and explainability to “black box” AI systems.

Management 446

Management Financial Services 446

Forrester eCommerce

JUNE 17, 2024

Well, that’s how legacy, monolithic banking systems are: inflexible, siloed, and product-centric; closed, batch-based, unintelligent, and security-challenged — relics of a bygone era. Now, dramatically change their environment. Sounds like a recipe for extinction, right?

Banking 432

Banking Events Technology 432

Groove

OCTOBER 11, 2024

For example, consider our work with Ballard Industrial , a company that needed to completely redesign and update its online payment systems. Integration with eCommerce platforms : Bringing your payment system together with the rest of your eCommerce system can help you better understand your customers.

Merchant Services 350

Merchant Services Payment Services Payments eCommerce 350

Forrester eCommerce

APRIL 10, 2024

The growing complexity of IT infrastructures creates a daunting task to manage and optimize systems especially while maintaining a vital business-IT alignment. Businesses are increasingly reliant on technology to drive growth and innovation in a rapidly evolving digital landscape. This is where AIOps and observability come into play.

Technology 418

Technology Management Information Customer Experience 418

Forrester eCommerce

MAY 9, 2024

This is a comprehensive, mutually exclusive and comprehensive statement of the major capabilities used to define and deliver IT and digital systems, individually and at a portfolio level. Today, I am happy to announce the publication of the Forrester Reference IT Capability Map.

Reference 416

Reference Customer 416

Forrester eCommerce

FEBRUARY 23, 2024

On February 21, 2024, Change Healthcare, one of the major pharmacy claims processors in the United States, detected a cybersecurity incident and took its systems offline, causing disruptions to pharmacies and medical providers across the country.

Management 416

Management Customer 416

Retail TouchPoints

NOVEMBER 27, 2024

The scale and success of these intrusions are, in part, because criminals are increasingly using AI to develop more sophisticated malware, craft more convincing phishing schemes and more accurately pinpoint system loopholes. Retailers must adapt and expand their security capabilities to provide the necessary protection.

Retail 290

Retail Technology Supplies Management 290

Forrester eCommerce

FEBRUARY 20, 2024

For the past few years, four forces – consumers’ dissatisfaction with invasive audience targeting, browser and operating system restrictions, legislators and de facto regulators like Apple limiting consumers’ trackability, and advertisers’ ceding control to walled gardens […]

B2C 414

B2C Marketing Operations Consumer 414

Retail TouchPoints

FEBRUARY 22, 2024

Because security cameras, access control systems and automatic license plate readers are there to protect people, products and premises, they are often overlooked as a source of vulnerability. Physical security systems are a common blind spot — and a potentially dangerous one. However, some devices have well-known flaws.

Payment Services 311

Payment Services Magazine Operations Management 311

Forrester eCommerce

JUNE 25, 2024

Because it’s happening all the time to towns, municipalities, regional health systems, and small businesses lacking the resources to prepare for such an event. In a world of Scattered Spiders and Midnight Blizzards and UNC2452s, why is Arlington’s BEC important?

Events 362

Events Management Customer 362

Groove

OCTOBER 22, 2024

These channels may include an online store, social media marketplaces, and/or in-store point-of-sale (POS) systems. This eliminates the need to manage each sales channel separately and instead allows you to integrate them into a single, centralized system.

eCommerce Platforms 325

eCommerce Platforms Omnichannel Online Retail Multi-channel 325

Groove

APRIL 18, 2024

ERP systems integrate supply chain, sales, finance, procurement, manufacturing and other processes into one place. However, the pros of Shopify ERP integration far outweigh the cons – even the biggest issue of setting up the system. Scalability: ERP systems grow with your business. Choose the best ERP system for your needs.

Shopify 299

Shopify Payment Services Shipping Costs Order Fulfillment 299

Groove

NOVEMBER 9, 2024

BigCommerce headless setups offer support so that businesses can better navigate the system's complexities, even if they are new to this option. Since you have decoupled systems, this means that you’ll have to manage updates for both portions and need to allow for higher maintenance costs. Let's look at this more closely.

BigCommerce 303

BigCommerce Payment Services eCommerce Shopping Carts 303

Retail TouchPoints

JULY 31, 2024

Amazon ’s newly AI-powered Just Walk Out (JWO) system can now simultaneously process data from multiple sources, including overhead cameras, weight sensors on shelves and RFID, to more accurately connect products to the customers purchasing them. Does it match? If so, all is well.

Payment Services 288

Payment Services Operations Technology Information 288

Retail TouchPoints

MAY 10, 2024

With the right system, the unthinkable can happen — you can turn your product data from a challenge into a primary business asset. Consistent use of a system depends on having a straightforward, intuitive design. When using the Data Management Hub, data is imported into a single system where it can be viewed and verified.

eCommerce 290

eCommerce Management Information Customer Loyalty 290

Forrester eCommerce

MAY 23, 2024

There was a time when automatic call distributor (ACD) systems and customer relationship management (CRM) systems did very different things, with some integration but no real overlap. In the support world, CRM systems managed tickets and customer details, while ACD systems connected callers to agents and managed interactions.

Management 273

Management Customer Customer Experience 273

Retail TouchPoints

JULY 25, 2024

Negative experiences with automated systems can lead to customer churn and damage a brand’s reputation,” said Itamar Arel, CEO of Tenyx in an interview with Retail TouchPoints. Companies now have an opportunity to invest in advanced AI systems that are context-aware and capable of accurately responding to a wider range of customer queries.

Customer Retention 338

Customer Retention Customer Technology Consumer 338

Retail TouchPoints

AUGUST 23, 2024

One of the cybersecurity challenges in retail is the very nature of operations, i.e. dispersed workers in multi-location stores, warehouses sprinkled around regions and those working in internal IT systems with varying architectures and platforms. Preventative measures are the solution to this threat containment.

Payment Services 317

Payment Services Retail Operations Management 317

Forrester eCommerce

AUGUST 14, 2023

One of these levers is transparency, which Forrester defines as “the perception that an AI system is leading to decisions in an open and traceable way and is making every effort to share verifiable […]

Recommendation 370

Recommendation Customer 370

Forrester eCommerce

AUGUST 25, 2023

In July 2023, we attended the Esri User Conference in San Diego, which with 20,000 attendees is the world’s largest geographic information systems (GIS) conference. The conference allowed consumers of GIS like National Oceanic and Atmospheric Administration (NOAA) and Exxon Mobil to demonstrate use cases where they applied those solutions.

Mobile 369

Mobile Information Consumer Technology 369

Retail TouchPoints

JULY 16, 2024

All of the above factors make organizing staff training a tough quest, whether it be through an in-house mentorship system, eLearning solution or working with hired or external business trainers. Make sure your LMS system allows you to transfer the license you acquired from one worker to another, in case employees quit.

Retail 260

Retail Operations Document Management 260

Retail TouchPoints

OCTOBER 21, 2024

To make the issue worse, this trend shows no sign of slowing down, as fraudsters continue to develop new and innovative methods to exploit retail systems. This deceptive practice takes various forms, each designed to exploit different vulnerabilities in retail systems. Another prevalent method is the abuse of chargeback systems.

Retail 278

Retail Payment Services Technology Payments 278