Forrester eCommerce

JUNE 14, 2021

These technologies helped startups become multibillion-dollar enterprises and led to an AI revival. Social, mobile, big data and cloud are mainstream. What is next? Today, however, only about ¼ of efforts gets past pilot phase with AI. Is implementing AI in production going to trigger new waves of change?

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Forrester eCommerce

JUNE 25, 2024

Forrester’s list of the top 10 emerging technologies for 2024 reflects the continued dominance of AI but also emphasizes the growing importance of security in our increasingly connected world. Get a deep dive on the top 10 list in this blog post.

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Forrester eCommerce

OCTOBER 15, 2020

Heading into 2021, technology — both new and existing — will help firms achieve these aims and emerge from the crisis on sound footing. It has never been more important for organizations to anticipate change, strengthen resilience, and become truly customer obsessed.

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Forrester eCommerce

SEPTEMBER 12, 2023

in security): the silos between technology and security teams. Officially, it’s not — according to numerous global technology decision-makers who we survey, cybersecurity is a top priority. […] I’m thrilled to announce our latest research into a problem as old as time (or, at least, my time — 25 years! — How big is the problem?

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Technology 459

Forrester eCommerce

OCTOBER 30, 2023

Dynamic changes are occurring in the technology infrastructure landscape, impacting the data center, remote work, edge environments, and connectivity. Learn more in our 2024 technology infrastructure predictions.

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Forrester eCommerce

JULY 8, 2024

To help leaders better understand this dynamic landscape, Forrester’s Q1 2024 State Of B2B Events Survey gathered responses from over 200 event decision-makers to identify and analyze the key trends. […]

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Groove

NOVEMBER 19, 2024

The conversation explores trends like the pendulum shift in hosting models, the growing resistance to rev-share models, and the nuanced needs of regulated industries. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them.

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Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

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Retail TouchPoints

NOVEMBER 12, 2024

By leveraging this technology, retailers can transform the holiday shopping journey from a potential stress point into an opportunity for meaningful engagement and increased sales. This technology complements in-store experiences by allowing customers to quickly visualize variations not on display, such as different colors or sizes.

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Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Likewise, very few in these centers are technology experts.

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Forrester eCommerce

FEBRUARY 3, 2025

Couldnt make the recent webinar covering our 2025 technology and security predictions? Check out the webinar replay and read our analysts responses to some of the most pressing attendee questions about the year ahead.

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Retail TouchPoints

OCTOBER 18, 2024

Fraud has plagued retailers for quite some time, but the issue is now getting its time in the spotlight due to the increased use of AI within the industry, as well as consumers’ general awareness of the trend. Darryl Jones is a technology executive with 20 years of experience driving software solutions in the technology space.

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Retail TouchPoints

NOVEMBER 22, 2024

“I believe that our new Las Vegas Flagship is essential for conveying the true character of our Puma brand and for creating an immersive, interactive shopping experience that will redefine in-person shopping by seamlessly merging sports performance, latest fashion trends and technology.”

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Retail TouchPoints

JULY 23, 2024

In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report , a multi-media experience featuring insights from 15 of the industry’s top analysts, futurists and thought leaders. Have retailers truly embraced certain technologies? We saw the industry embracing this trend in several ways.

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Retail TouchPoints

FEBRUARY 4, 2025

The retail industrys rapid adoption of generative AI technologies will continue in 2025. In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. In 2025, four key trends will drive the adoption of gen AI in the retail industry: 1.

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Forrester eCommerce

JUNE 6, 2024

Technology and data leaders are at a pivotal moment, being pressed to chart a path that capitalizes on new and emerging technology to drive meaningful business results. Learn how Forrester’s annual Technology & Innovation Summit North America can help you get there.

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Retail TouchPoints

MARCH 25, 2024

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. Technological advancements, from machinery to software to AI-powered integrations, have yielded several viable solutions for ecommerce logistics automation.

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eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

OCTOBER 21, 2024

To make the issue worse, this trend shows no sign of slowing down, as fraudsters continue to develop new and innovative methods to exploit retail systems. Investing in advanced technology is perhaps the most critical step in combating sophisticated refund fraud. Refund fraud is a significant issue for U.S.

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Retail TouchPoints

APRIL 18, 2024

There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade. Retailers are being slowly pulled along with technology’s evolution without feeling any sense of impending doom. No army of humans can do this. That sounds good.

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Retail TouchPoints

JANUARY 14, 2024

Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively. This collaborative program features Microsoft experts and resources alongside those from a number of partners, including Adobe , Amperity , Sunrise Technologies and Icertis.

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Retail TouchPoints

DECEMBER 17, 2024

More broadly, technology infusion is driving tighter integration when it comes to next-generation ecommerce, which means that discrete capabilities such as search functionality and inventory visibility will become increasingly interconnected.

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Retail TouchPoints

JULY 24, 2024

Welcome to the new frontier of consumer engagement — the fusion of architectural design and audio-visual (AV) technology. By seamlessly integrating technology with thoughtful design, companies are redefining what it means to experience a brand.

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Retail TouchPoints

JANUARY 6, 2025

Tariff-related price increases could exacerbate this trend, leading to diminished demand in categories like apparel, footwear and home goods. Investing in technology like predictive analytics to simulate tariff scenarios can optimize sourcing, inventory and pricing dynamically. Geopolitical instability seems to be the new normal.

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Retail Supplies Apparel Customer Loyalty 278

Groove

DECEMBER 7, 2024

The emergence of the latest content marketing trends, including AI-driven personalization and the use of video across platforms, has further shaped how customers and brands interact at every step of the buyers journey. As you build your reach, youll also want to look at a variety of social platforms.

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Retail TouchPoints

DECEMBER 18, 2024

This growth is driven by technological advancements and evolving consumer preferences alongside the emergence of new competitors responding to changing market dynamics. Dont think for a moment that the trend will stop with Colorado and Minnesota. Sales tax must evolve alongside technological advancements and societal changes.

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Retail TouchPoints

NOVEMBER 29, 2024

In addition, South Korean consumers are known for their quick adoption of new technologies. Currently, Spencer is the Global Industry Marketing Lead for Retail at SAP , where she overseas messaging and content creation grounded in industry trends and customer insights.

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Retail TouchPoints

JANUARY 13, 2025

By leveraging emerging technologies and fine-tuning product presentations, retailers can reduce the need for returns, improve customer satisfaction and protect their bottom line. The Technology Advantage: Improving Pre-Purchase Experiences 1. Leveraging generative AI for smarter, focused product reviews.

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Retail TouchPoints

MAY 1, 2024

brands plan to increase investments in immersive technologies — think interactive displays for increased visual impact, carefully curated playlists and thoughtfully crafted scents that tap into nostalgia. Human-centric technology encourages retailers to think beyond traditional displays. Over half of U.S.

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Technology Arts Payments Customer Loyalty 312

365 Retail

DECEMBER 24, 2024

This trend has had a ripple effect on retail, revitalising urban shopping districts and creating new opportunities for businesses to cater to a more mobile workforce. Against this backdrop, here are five key trends set to shape the retail industry in 2025. This vision of personalised retail is no longer science fiction.

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Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. For better or worse, 2024 is now in the books, but we cant resist one more look back.

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ESW

FEBRUARY 18, 2025

Weve crunched the numbers, and here’s what we see coming for 2025 retail and ecommerce trends. Key ecommerce trends and predictions for 2025 Mobile commerce takes centre stage More than half of online purchases happen on mobile devices and that number is only set to increase.

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Retail TouchPoints

DECEMBER 16, 2024

That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. In addition to ongoing training, we have implemented a number of technology solutions to enhance our customer service. One of these is Hey GURA.

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Forrester eCommerce

JULY 18, 2024

“Resilience” an oft quoted and reasonable ideal that technology professionals and by extension, the businesses they serve strive for. Business and technology leaders often manage risk by building systems […]

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Forrester eCommerce

FEBRUARY 26, 2024

We just released an evaluation of more than a dozen AI and automation solutions and mapped them according to maturity and utility.

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Retail TouchPoints

JANUARY 14, 2025

Buckle is a specialty apparel retailer that offers a wide selection of on-trend apparel, accessories and footwear. The Buckle, Inc. will implement Aptos ONE as its new POS system to bring personalized and efficient interactions to every customer and employee in its 440+ stores across 42 states.

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Retail TouchPoints

MARCH 5, 2025

During an exclusive briefing with select media outlets, Google unveiled new AI-powered shopping features and capabilities, including a more robust visual search feature, trend-based makeup try-on features and virtual try-on for pants and skirts. It’s very personal, nuanced and often really tough to get right.

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