Forrester eCommerce
APRIL 3, 2025
OCBC has emerged as a leader in enterprise AI adoption, seamlessly integrating generative AI across its operations. I recently spoke with Donald MacDonald, Head of OCBC’s Group Data Office, about the bank’s AI journey. Q: Donald, OCBC’s success with AI seems to stem from a long-term vision rather than a sudden pivot.
Retail TouchPoints
APRIL 3, 2025
Target has partnered with Kate Spade New York to create an extensive limited-time collection of more than 300 fashion, home and entertaining products. Launching April 12, more than half the collection will be priced at $15 or less, with prices starting at $5. The Kate Spade New York x Target collection includes womens, kids and baby apparel with extended sizing and adaptive styles, handbags, home accessories and party essentials like dcor, stationery and more.
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Bryan Eisenberg
APRIL 1, 2025
Have you ever seen a 10-year-old negotiate product margins, rethink branding strategy, and pivot to a new product based on customer feedback – all before lunch? I have. And it wasnt in some Shark Tank fantasy camp. It happened right here in Round Rock, Texas, at the ESTEAM Academy Childrens Business Fair. This is their 8th fair. We just wrapped up a very special episode of Rock Solid , where I sat down with several of the young entrepreneurs wholl be showcasing their businesses at the upco
My Wife Quit Her Job
APRIL 7, 2025
In this episode, Toni and I dive into the latest AI image generation announcements from OpenAI and Google and how they are completely disrupting marketing agencies, graphic design and ecommerce overall. What You’ll Learn OpenAI’s latest image gen release Why graphic designers are in trouble How to adapt to work alongside AI tools Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
lateshipment
APRIL 3, 2025
Every e-commerce business relies on shipping carriers like DHL to deliver a seamless customer experience. But despite the best logistics and safeguards, things don’t always go as planned. Packages get damaged, and shipments might go missing, and suddenly, you’re dealing with frustrated customers and revenue losses. When this happens, you might assume the loss is yours to absorb.
FastSpring
APRIL 3, 2025
Your personal brand is more than a polished LinkedIn profile its how you stand out, connect with customers, and build long-term credibility as a founder or executive. But how do you create an authentic personal brand that actually works? In this episode of Growth Stage, we talk with Rachel Gogos Founder and CEO of brandID about her Soul ID framework and how digital business leaders can craft a brand that reflects who they truly are, while supporting their business goals.
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Retail TouchPoints
APRIL 9, 2025
With the help of AI, the shopping experience on the Etsy app has been reimagined to offer a more inspiring, personalized shopping experience. Too often, shopping online feels like dj vu , said Nick Daniel, Chief Product Officer at Etsy in a blog post. Weve all been there youre searching for a shirt or a lamp and suddenly you find yourself sorting through nearly identical items across the internet that blur into a sea of sameness.
Wiser
APRIL 25, 2025
US tariff changes can throw off your costs and squeeze your margins. Dont wait for policy shifts and focus on what you can control. This guide provides a practical framework on how to limit exposure to tariff-induced uncertainty and keep your core operations solid. 1. Spot weak links in your supply chain A robust supply chain is your first line of defense.
ROI Revolution
APRIL 9, 2025
AI is the new buzzword in most white-collar industries, and if youre involved in any sort of digital marketing, you know that our industry is no exception. Many of us are wondering about the effects and disruption that tools like ChatGPT Search, Perplexity, and Copilot will have on the paid search advertising market particularly Googles long-held dominance in the space.
lateshipment
APRIL 10, 2025
Shopify powers over 5.6 million online stores across the globe. In North America, it owns close to 30% of the e-commerce platform market. It’s trusted not just for building storefronts but for supporting everything that happens after a sale: shipping, fulfillment, and, yes, returns. Now, here’s the reality: Returns are part of doing business online.
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AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
FastSpring
APRIL 9, 2025
FastSpring Senior Director of Tax Rachel Harding contributed to this article. Read a customer success story that utilized Rachel’s extensive tax expertise here. When we ask our customers, Why did you choose a merchant of record (MoR) over a traditional PSP?, one of the most common responses is the ease of tax compliance the ability to “ set it and forget it.” But tax is far from a static topic.
Forrester eCommerce
APRIL 8, 2025
What Shopifys CEO Gets Right And Wrong About Workforce AI Shopifys CEO Tobias Ltke released an internal email he’d sent to employees with the subject, AI usage is now a baseline expectation. His enthusiastic missive implores employees to adopt AI tools as a thought partner, deep researcher, critic, tutor, or pair programmer.
Retail TouchPoints
APRIL 3, 2025
QVC is working hard to revamp its image while staying true to its roots. Late last year the company changed its name from Qurate Retail Group to QVC Group , bringing its biggest brand to the forefront. Now QVC wants to shed its TV roots and become known instead as a live social shopping company, and its first big move is a new deal with TikTok Shop that will see the OG home shopping network host 24/7 live shopping streams on TikTok that viewers can join via the app any time, day or night.
TalkingRetail
APRIL 10, 2025
ACS has welcomed the announcement of a new Neighbourhood Policing Guarantee from the government, aiming to ensure that every community across the country will have dedicated and specialist neighbourhood policing teams.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
ROI Revolution
APRIL 9, 2025
What is an Ideal Customer Profile and how are they used? An Ideal Customer Profile or ICP is a detailed description of your perfect buyer ; its essentially a blueprint for the business or individual who would get the maximum value from your product or service and, in turn, be your most valuable potential customer. ICPs are created by digging deeper than demographics, identifying behaviors, motivators, goals, pain points, and purchasing habits to create a detailed profile for the ideal customer t
lateshipment
APRIL 18, 2025
Shipping across borders sounds excitinguntil you realize its a logistical obstacle course filled with customs forms, unexpected fees, and packages that mysteriously disappear into the void. For e-commerce businesses, cross-border shipping is the key to global expansion, but without the right strategy, it can feel like playing a never-ending game of Where in the world is my package?
Wiser
APRIL 9, 2025
The Importance of Capturing Consumer Choices Every moment a consumer decision is not influenced in your favor, it represents a vulnerability. Whether a consumer changes their mind, you’re selling for less than optimal prices, a competitor offers a better deal, or your brand begins to lose its appealeach instance can significantly impact your bottom line.
Forrester eCommerce
APRIL 9, 2025
KubeCon + CloudNativeCon Europe 2025 in London underscored that the cloud-native ecosystem is operating within a complex and increasingly uncertain global landscape. While innovation in data, storage, security, availability, and resilience continues at a rapid pace, these advancements must now also consider the implications of geopolitical instability and rising protectionism.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail TouchPoints
APRIL 21, 2025
Tractor Supply has launched Tractor Supply Rx in a bid to enhance convenience for customers ordering pet and animal medications, with features including automatic delivery through the Autoship program and access to expert pharmacy advice. Tractor Supply Rx also offers a price match guarantee to ensure customers get the best value on their prescription purchases.
TalkingRetail
APRIL 21, 2025
Cheshire West and Chester Council has prosecuted Mr Rasul Sidiqui (42) of 49 Walter Street, Chester, for illegal tobacco, cigarette and vapes offences. The prosecution was the result of an unannounced inspection to Sakotis, 89 Brook Street, Chester, on 30 November 2023.
SellBrite
APRIL 15, 2025
Whether you’re launching a new ecommerce business or expanding your reach, selling on multiple marketplaces can open up new opportunities. But before you list your products, each platform has its own onboarding processand some have unique requirements youll want to be prepared for. Heres a quick guide to creating seller accounts on five of the most popular platforms: Amazon, Walmart, Etsy, eBay, and Google Shopping.
lateshipment
APRIL 22, 2025
Running an e-commerce business means you’re always juggling logistics. Orders need to be shipped on time, customers expect updates, and if a package is delivered late or goes missing? It could mean dissatisfied customers and added costs. If you run an e-commerce business that relies on Canada Post, you know how critical shipment tracking is. In fact, a recent McKinsey report reveals that approximately 50% of consumers track their orders to ensure timely progress.
Speaker: Ethan Woolley, Director at Kharon
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
ROI Revolution
APRIL 9, 2025
Social media advertising is always changing with new tech and shifting user trends. To stay ahead, its important to keep up with whats working now, anticipate whats coming next, and follow best practices that get results. 2025 Social Media Trends Below are some of the top social media trends of 2025: Short-Form Video Content With the continual decrease in users attention spans comes the need for advertisers to fashion shorter-form content that is unique, exciting, and attention-grabbing.
Forrester eCommerce
APRIL 1, 2025
I recently attended my first-ever Insider Summit (formerly the Insider Threat Summit) in Monterey, CA. The event, in its ninth year, was attended by insider risk leaders, counterintelligence professionals, and current/former members of law enforcement and the US military. The heavy focus on people not data or systems was surprising to me.
Retail TouchPoints
APRIL 25, 2025
Despite the growth of ecommerce, social distancing, high-street closures and a cost-of-living crisis, brick-and-mortar retail remains a major part of the global economy. There were $30.57 trillion USD retail sales worldwide in 2024 , with 420 million people employed in the sector. That doesnt mean that conditions are easy: as well as general economic malaise, cybersecurity threats are increasing and supply chain disruptions are escalating.
Kibo
APRIL 9, 2025
In ecommerce, delivering a seamless customer experience while maintaining operational efficiency is paramount. One significant challenge that retailers face is managing split shipmentssituations where a single order is divided into multiple packages due to inventory constraints or fulfillment strategies. While split shipments can expedite delivery times, they often lead to increased shipping costs and potential customer dissatisfaction.
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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.
FastSpring
APRIL 25, 2025
March 17-21 was a big week in San Francisco for the gaming industry, and FastSpring had a crew in SF for all of it! In case you missed it, heres a recap of what we saw and what we shared at Pocket Gamer Connects (PGC), Game Developers Conference (GDC), and Community Clubhouse. Missed the chance to chat with one of our expert team members in person at the shows?
lateshipment
APRIL 13, 2025
Shipping mishaps are the plot twists no e-commerce business gets excited over, but they do happen. A damaged package, a lost one, or one that just goes MIA can quickly turn customer delight into frustration. This is where FedEx shipping insurance can come in handy, acting as a financial safety guard for your valuable shipments and customer experience.
365 Retail
APRIL 20, 2025
FatFace has expanded its store network with the opening of a new location in Douglas, marking its first presence on the Isle of Man. The launch represents a key development for the retailer as it continues to build its physical footprint across the British Isles. Located on Strand Street, the newly opened store spans 1,697 square feet and offers customers access to FatFaces current seasonal collection, along with staple items from its core range.
Forrester eCommerce
APRIL 3, 2025
Last weeks mega deal of Google acquiring CNAPP provider Wiz for $32B has some lamenting the future of IPOs in the cybersecurity space.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
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