RetailDive

DECEMBER 17, 2024

“Our employees’ safety is and always will be our top priority,” an Amazon spokesperson said Monday.

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Practical eCommerce

DECEMBER 17, 2024

Expert strategies for identifying and managing diverse business threats in a complex, global environment. The post 11 Books to Help Navigate Risk appeared first on Practical Ecommerce.

Books 58

Books eCommerce Management 58

RetailWire

DECEMBER 16, 2024

Consumer stockpiling is reportedly discouraged as Trump tariffs go into effect January 2025.

Consumer 52

Consumer 52

Retail TouchPoints

DECEMBER 17, 2024

The Army & Air Force Exchange Service (AAFES) , a retailer serving American soldiers, airmen, guardians and their families, has expanded its partnership with Manhattan Associates to include the solution providers AI-powered customer service chatbot. The Exchange has run order fulfillment through Manhattan Active Omni since 2019 and now has deployed Manhattan Active Maven to better support its human customer service agents.

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Customer Order Fulfillment Fulfillment Customer Data 255

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B2C

Forrester eCommerce

DECEMBER 18, 2024

Within three years, agentic AI will impact every area of the business for both buyer and seller, transforming human and nonhuman interactions throughout the purchasing journey and post-sale customer experience. At this years B2B Summit North America, youll learn how to gain value from this powerful tech.

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B2B Customer Experience Customer Technology 195

My Wife Quit Her Job

DECEMBER 17, 2024

In this episode, I break down exactly whats going on with Amazon right now and show you real-world examples of how Amazon is causing price inflation on everyday items. What You’ll Learn Amazons Last Income Report The Recent Amazon Prime Membership Changes Amazon’s Ever Increasing Fees Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.

Books 156

Books eCommerce 156

Fabric Blog

DECEMBER 18, 2024

From demand to fulfillment, elevate the customer experience across every touch point, on all channels, to win in the age of unified commerce SAN FRANCISCO Dec. 18, 2024 fabric , the creators of the next-generation order orchestration solution, today announced a reimagined order management system (OMS) enhanced by the transformative power of artificial intelligence (AI), including a new AI agent. fabric AI Order Cloud provides retailers with a centralized system for managing their orders, inven

Management 52

Management Shipping Costs Fulfillment Omnichannel 52

TalkingRetail

DECEMBER 16, 2024

The Federation of Independent Retailers (The Fed) has condemned Reach for using the festive period to try to sneak through cover price rises on its national, daily and weekly newspapers accompanied by a widespread cut in terms.

Retail 52

Retail 52

Mi9

DECEMBER 17, 2024

Ace Retail Holdings Selects Mi9 Retail as its Enterprise Retail Partner Fort Lauderdale, FL December 16, 2024 Through a comprehensive selection process, Ace Retail Holdings (ARH) has selected Mi9 Retail (Mi9) as its Enterprise Retail Partner for Merchandising and Point of Sale. This builds on years of an existing relationship in which Mi9 has been a trusted partner to ARH and its Westlake Ace chain.

Retail 52

Retail eCommerce POS Point of Sale 52

Forrester eCommerce

DECEMBER 16, 2024

Theres a school of thought that writes most sustainability efforts off as annoying virtue signaling: Consumers with time and disposable income choose to pay a green premium for products that make them feel good, and companies plant trees and recycle coffee cups to make those customers like them.

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Consumer Customer 352

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction. The retailers partnership with VusionGroup will include a suite of Vusion 360 solutions, including: Multicolor ESLs that can support remote price changes and are equipped with f

Electronics 264

Electronics Improvements Management Marketing 264

Fastr

DECEMBER 19, 2024

Good ol Figma an old friend to many ecommerce brands and a key part of their digital content and frontend creation process. Your designers, marketers, merchandisers, copywriters, and other creative team members would likely agree: It's familiar, powerful, organized, collaborative, and it gets the job done. We wouldn't argue that, but we would specify this: Figma gets the design ideation job done.

eCommerce 147

eCommerce Other Marketing 147

Salsify

DECEMBER 19, 2024

The numbers are in: Customers will pay more for products from brands they trust. That is, 87% of them, according to Salsifys upcoming 2025 Consumer Research report.

Consumer 99

Consumer Customer eCommerce 99

Forrester eCommerce

DECEMBER 17, 2024

Global averages mask a great deal of nuance. Get an overview of our B2B marketing budget benchmark reports and find out how they can help you evaluate your marketing investment.

B2B 221

B2B Marketing Operations Customer 221

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Retail TouchPoints

DECEMBER 19, 2024

Im a lawyer, and Im also a doctor. Im in Gen Z, yet Im 45. I like dirt bikes and also the opera. This sounds like the setup to some riddle. In fact, its what appeared when I searched myself in an online registry of the audience segments data providers thought I was part of. For the record, I am none of these things, nor am I in many of the 400 other segments I was seemingly randomly assigned to.

Presentation 225

Presentation Consumer Marketing Other 225

RetailDive

DECEMBER 19, 2024

Creedon, the retailer’s chief operating officer, has been serving as interim chief since November and takes the helm as it navigates several major initiatives.

Operations 96

Operations Retail 96

Salsify

DECEMBER 17, 2024

Artificial intelligence (AI) shopping assistants are reshaping the ecommerce experience. Heres how brands can deliver value.

eCommerce 98

eCommerce 98

Forrester eCommerce

DECEMBER 20, 2024

This time of year is perfect for reflectionlooking back at the challenges and successes of 2024 while anticipating the opportunities and changes that 2025 will bring.

Customer 195

Customer 195

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eCommerce

Retail TouchPoints

DECEMBER 17, 2024

David’s Bridal has acquired wedding media brand Love Stories TV and is launching into retail media with the debut of the Pearl Media Network. Engagement and wedding planning timelines are getting longer, according to Signet , with couples dating for 3.25 years on average before proposing. Additionally, the average length of an engagement is now between 12 and 18 months.

Social Media 216

Social Media Gifts Consumer Retail 216

RetailDive

DECEMBER 18, 2024

The department store has more flexibility than others attempting a turnaround, but ongoing top-line weakness clouds its longer-term prospects.

Department Stores 98

Department Stores Other 98

UpSellIt

DECEMBER 20, 2024

Price drop alerts tap directly into the psychology of excitement and reward, creating a dopamine-driven rush that makes shoppers eager to act. Imagine receiving that long-awaited email letting you know the running shoes youve been eyeing are finally at a discounted price. This is the exact moment these alerts are designed to spark. These alerts are more than just a tool for delivering good news.

Shipping Costs 78

Shipping Costs Customer Loyalty Mobile eCommerce 78

Forrester eCommerce

DECEMBER 17, 2024

This research showsthat engaged, healthy, psychologically safe and collaborative security teams experience fewer breaches.

Customer 195

Customer 195

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Operations

Retail TouchPoints

DECEMBER 16, 2024

The retail sector faces significant challenges in achieving sustainability. Industries such as fashion, for example, face significant customer stakeholder pressure as well as complex, decentralized supply chains with the heavy burden of Scope 3 emissions (approximately 96% of the sector’s total). For home and retailing brands, 98% of emissions are within Scope 3.

Supplies 178

Supplies Fashion Management Operations 178

RetailDive

DECEMBER 18, 2024

Among consumers who feel ignored, 75% would rather support brands that align with their values, iHeartMedia’s research found.

Consumer 98

Consumer Marketing 98

RetailWire

DECEMBER 17, 2024

Grubhub allegedly hid fees, added unaffiliated restaurants, and misled drivers about pay.

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Forrester eCommerce

DECEMBER 17, 2024

This blog provides a 2024 year in review of the sales technology market, along with a view on how it will impact 2025.

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Technology Blog Marketing Operations 195

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout.

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Payment Services Supplies Mobile Live Chat 178

RetailDive

DECEMBER 18, 2024

The retailer is embarking on the pilot program in the name of safety. But one industry advocacy group says higher staffing and improved safety training and protocols are needed.

Improvements 95

Improvements Retail 95

RetailWire

DECEMBER 17, 2024

Shake Shack is enticing its customers with free food.

Customer 94

Customer 94

Forrester eCommerce

DECEMBER 16, 2024

In an era marked by rapid digital transformation, HSBC has boldly stepped into the future of finance with the introduction of its Gold Token in Hong Kong.

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Banking Financial Services 195

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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