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Introduction The explosive growth of wholesale B2B eCommerce is transforming how businesses operate in the wholesale industry. Valued at over $30 trillion in 2024 , the global B2B eCommerce market is growing faster than B2C, with a compound annual growth rate (CAGR) of over 16 percent. This shift underscores the importance of adopting eCommerce for wholesalers that want to stay competitive and cater to digitally savvy B2B buyers.
With the holiday season out of the way, next to come is a wave of returns that will stretch into the new year. Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud.
In todays unstable market driven by shifting buyer expectations and AI disruption, strong processes are an organizations lifeline, ensuring predictability, consistency, and scalability. Yet, many organizations overlook their importance. Investing in process improvement isnt a nice-to-have its essential. It boosts innovation, creates competitive differentiation, improves efficiency, cuts waste, and makes an organization agile.
What if I told you there’s a place where following the rules is more of a suggestion, and entire teams of eCommerce sellers work around the clock to outsmart the world’s largest online marketplace? Welcome to China South CityShenzhen’s hidden technology underworld and the global capital of Amazon black hat tactics. What is China South City?
AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
What’s the best way to kick off 2025 for your brand? Diving into your 2024 holiday advertising data and looking for helpful insights for the new year. The holiday shopping season can be make or break for many brands. Because of this, and understandably so, many marketers spend Cyber Week through the holidays in the day-to-day trenches stressing about the final push of the year and hitting revenue goals.
A customer wants to return an item, but your policy is nowhere to be found. Or worse, it’s buried in tiny print and full of confusing legal jargon. What happens? Chaos. Frustration. And probably a not-so-glowing review. Let’s be honest: returns are an unavoidable part of running an online store. Sometimes things just don’t work out: wrong size, unexpected color, maybe the customer just changed their mind.
Darwin Tanksley didnt just build a business. He built a machine. Fifteen acquisitions in a year. A workforce that believes in his vision. A balance sheet that tells the truth about success. On this weeks episode of Rock Solid, I dig into the mindset that took Tanksley from sales person to Entrepreneur of the Year. Its not just about HVAC and plumbing.
Darwin Tanksley didnt just build a business. He built a machine. Fifteen acquisitions in a year. A workforce that believes in his vision. A balance sheet that tells the truth about success. On this weeks episode of Rock Solid, I dig into the mindset that took Tanksley from sales person to Entrepreneur of the Year. Its not just about HVAC and plumbing.
In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. 1.
As the calendar turns to January, customers are stepping into the new year with fresh goals, renewed motivation, and a mindset primed for change. For ecommerce retailers, this period is the perfect time to align your marketing efforts with the psychology of shoppers. By understanding their post-holiday season mindset and leveraging tailored strategies, you can position your brand top of mind and kick off the year with impactful New Year marketing campaigns.
In the fast-paced world of ecommerce, where growth and scalability define success, email marketing remains one of the most critical tools for driving customer engagement and revenue. According to Business Dasher, customers who receive email offers spend 138% more than those who dont. Two major players, Shopify Email and Klaviyo, stand out in the landscape of email marketing tools, each offering unique features to support businesses at various stages of growth.
Retail crime isnt just about stolen goods its a serious threat that can disrupt daily operations, impact employees and alienate customers. For independent store owners, these challenges ripple through the business, creating hurdles that go far beyond the financial losses of theft and making it harder to stay competitive in an already tough market. Unpacking The Hidden Costs When retailers think about the impact of crime, their first thought is often the monetary loss tied to stolen inventory.
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Domain Authority Meaning Domain authority, a metric developed by Moz , predicts how likely a website is to rank highly on search engine results pages (SERPs). It assigns scores ranging from one to 100, with higher numbers indicating a stronger ability to rank well. Moz calculates domain authority using factors such as: Factors Affecting Domain Authority Quality signals, like spam scores The total number of backlinks Root domains of inbound links While website authority is not a ranking factor us
Actress Tracee Ellis Ross started building her vision for Pattern Beauty while starring on the sitcom Girlfriends , but it was her lifelong experience as a curly girly (a woman with curled and coiled hair) that inspired the idea and was validated by generations of women with similar experiences. I wanted to actually create products that supported hair the way it grew out of its head not to straighten it or anything, Ross said during a conversation with Business of Fashion s Sheena Butler-Young
In this episode, Toni and I discuss how hyper-targeting customers for your online store just got a lot easier with Klaviyo’s new release! We dive into the latest features and strategies that can help you reach your ideal audience like never before. You’ll learn how to maximize your marketing efforts and boost sales with the power of automation and AI!
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.
A snippet the summary information about a webpage, included with an organic link in a search engine results page (SERP) is a businesss first impression for many potential customers. Part of an SEO’s job is to do their best to ensure that first glance is enticing, which means doing what we can to bring that snippet to life. Following best practices is the first step, but what happens when your snippet is wrong or just plain missing?
Did you know 67% of shoppers check the returns page before making a purchase? It’s not all that surprising. After all, how many times have you navigated to a new e-commerce site, liked an item, but then hesitated wondering if you could get your money back should things go south? Youve done it, weve done it, and you best believe your customer will do it too.
Why Business Success Starts with Showing Up Theres a secret to success thats so simple, so obvious, that most people completely ignore it. Its not about talent. Its not about luck. Its about one thing: showing up. Nicole Thompson , Director of Membership at the Round Rock Chamber , knows this firsthand. Shes seen it time and time again. The people who become key players in their community arent always the smartest or most experienced.
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Driving conversions from affiliate traffic is a challenge many brands face, but the right strategy can turn missed opportunities into measurable growth. As a leading technology partner, Upsellit tackles this challenge by delivering managed conversion optimization solutions tailored toward a brands unique goals. Luxo Living, a home furnishings retailer, sought to refine its affiliate marketing strategy after being unhappy with its previous program.
Kiki & Miumiu Market is set to open its second and largest location at Lewisham Gateway, following the success of its debut store at Elephant Park. The independent pan-Asian food market has secured a 5,000 sq ft ground floor unit within the development, with plans to open in early 2025. Expansion to Lewisham Gateway The new store will be the brands largest to date, offering an extensive selection of products from East and South East Asia.
A flexible checkout is absolutely necessary if you want to create localised ecommerce shopping experiences that reduce cart abandonment and increase revenue. Professional athletes spend hours in the gym to build the strength and the skills they need to compete and win. Trainers develop workout programs to get these athletes into peak physical condition.
Introduction In todays competitive digital landscape, eCommerce email design plays a pivotal role in capturing attention, driving engagement, and ultimately increasing conversions. Well-structured, visually appealing email content ensures that recipients quickly grasp key messages and take action. With advancements in AI-driven email marketing , dynamic personalization, and mobile-first design, businesses must continuously refine their email strategies to remain relevant.
October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.
Want to enjoy the best of the outdoors without, you know, actually going outside? Then the recently opened London flagship of The North Face is the place for you. The retailer, working with Mood Media , has created an experiential retail location equipped with a large-scale LED visual wall displaying curated content, carefully chosen music and even a custom fragrance, White Pepperwood, carrying the scent of the outdoors through the air.
Insurers collect a wealth of data, but only a few have found ways to harness its true potential. Most insurance business and technology leaders have very low confidence in their data assets ability to meet customer and competitive demands.
Amazon FBA (Fulfillment by Amazon) has changed a lot over the years. Its no longer just about listing productsyou need smart strategies, efficient inventory management, and solid financial planning to stay profitable. The days of easy wins are gone. Now, youre dealing with complicated fees, tough competition from both local and global brands, and an algorithm that clearly favors paid ads over organic rankings.
What is Conversions with Cart Data? Conversions with Cart Data (CWCD) is a Google Ads tagging feature that sends data to Ads regarding which products are purchased after a consumer clicks on a shopping ad. Within Google Ads, conversions and conversion value are only tied to the product that is clicked. CWCD gives you access to a new “revenue” metric in Google Ads reporting, and that metric is tied to the product or products that were actually purchased, no matter what item was clicke
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Close to 3 billion people shop online across the world. Do all of them keep what they order? Definitely not. In fact, the return rate for ecommerce shopping is estimated around 20-30%. The reasons can range from fit or quality issues to customers simply changing their minds. At such times, e-commerce businesses are placed in a tough spot, with only two choices: to either issue a refund hassle-free and salvage the customer experience (losing revenue in the process), or deny the refund and say goo
Some people talk about making a difference. Will Williams lives it. When I sat down with Will for Rock Solid, I expected a conversation about his service, his nonprofit work, and his impact on the Round Rock community. What I got was a masterclass in resilience, purpose, and the power of showing up. Will doesnt just run a nonprofit. He is the nonprofit.
Building a messaging strategy that combines both email and SMS can be a powerful way to connect with shoppers and drive conversion, as each channel provides distinct advantages. Email allows space for more personalization and visuals, while SMS marketing delivers quick, attention-grabbing updates directly to shoppers phones. When used together, email and SMS can create a seamless communication experience that engages shoppers at key moments in their journey.
Today’s e-commerce landscape is vast and it’s moving fast and is fiercely competitive. To thrive you need to offer the right products to the right customers on the best channels. Learn how to successfully harness the power of omnichannel selling to reach more online buyers, diversify and grow revenue, and reduce cost – while delivering a seamless "shop to ship" customer experience across all channels.
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