Retail TouchPoints

SEPTEMBER 5, 2023

They’re likely also emphasizing continual training of new employees, as the retail industry can be quite fickle and turnover is often high. According to a PwC survey , employees who partake in VR training train 4X faster than those who train in a classroom, and are 275% more confident to apply skills learned after training.

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Consumer Electronics Retail Electronics Customer Experience 260

Forrester eCommerce

JULY 23, 2024

Do executives understand generative AI (genAI) better than consumers do? Nope — apparently not. Our research shows that among consumers, generative AI is poorly understood or not at all (see The State Of Consumer Usage Of Generative AI, 2024).

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Forrester eCommerce

APRIL 11, 2024

You’re also underestimating the amount of training and upskilling your employees need to productively use these tools. Low AIQ Undermines Your AI Ambitions If you’re like most leaders we speak with, you’re still figuring out generative AI and other AI solutions for employees. As […]

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Retail TouchPoints

NOVEMBER 22, 2024

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

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Retail TouchPoints

SEPTEMBER 1, 2022

5, to programs supporting education, training and placing workers into meaningful skilled trade jobs. Through its new For the Love of Labor program, workwear retailer Carhartt will award $175,000 in grants to four organizations committed to serving women and/or diversifying the skilled trade workforce.

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Forrester eCommerce

FEBRUARY 13, 2024

I am starting my third Forrester Wave™ evaluation for the market that used to be called the Security Awareness & Training (SA&T) market. We’ve been calling it Human Risk Management when advising clients the last few years, but finally reached the decision to formally retire the SA&T nomenclature.

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Forrester eCommerce

AUGUST 25, 2021

In a tight labor market with employee acquisition and retention top-of-mind for retailers, training associates thoroughly and enabling them to perform fewer menial tasks with greater efficiency and oversight should be a primary goal for retailers.

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Retail Customer Experience Operations Improvements 458

Forrester eCommerce

MARCH 27, 2024

Employees improving their AIQ through intentional training efforts. Employee readiness – or lack thereof – will make or break your generative AI strategy. Most leaders focus more on deploying genAI tools than on upskilling employees to be successful using them. That’s a potentially costly mistake.

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Retail TouchPoints

MARCH 5, 2024

To mark International Women’s Day on March 8, Carhartt will donate up to $250,000 from women’s apparel sales online and in its 43 stores that day to support Metallica Foundation’s All Within My Hands program and its Metallica Scholars initiative.

Apparel 262

Apparel Retail Consumer 262

Forrester eCommerce

APRIL 25, 2023

If you’ve ever had the good fortune to travel on the Japanese bullet train or France’s TGV high-speed train, you know what an extraordinary experience it is: one defined by comfort, efficiency, and value — not just movement between two locations. Yet no one would have foreseen how train travel could reach this pinnacle in […]

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Forrester eCommerce

OCTOBER 5, 2023

Learn how investing in cybersecurity skills and training (CS&T) platforms can help overcome the cybersecurity skills gap in this preview of the upcoming Forrester Security & Risk Forum.

Management 397

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Retail TouchPoints

DECEMBER 29, 2022

The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met. Streamlined training and knowledge retention. In the U.S.,

Customer Experience 360

Customer Experience Management Customer Retail 360

Forrester eCommerce

JUNE 23, 2022

Sales Enablement Automation (SEA) solutions equip sellers with personalized training and content to effectively engage with and meet the expectations of increasingly digital-first buyers.

Technology 369

Technology B2B Customer 369

Forrester eCommerce

APRIL 26, 2022

Whether you’re servicing a laptop or a train, it’s all just operations. Are you facing the dilemma of improving service work? Service outcomes depend upon knowledge workers getting things done. Service improvements require insight into what work needs to be done, who is doing the work, and where the work in progress is.

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Forrester eCommerce

AUGUST 16, 2024

But it will take time, trial and error, training, and talent to make meaningful strides that positively impact the clinical workforce. Forrester research reveals of US healthcare organizations are in initial production implementation of GenAI (with departmental-scale use cases), scaling up to enterprise-level deployment.

Technology 326

Technology 326

My Wife Quit Her Job

DECEMBER 11, 2023

Animal Training Animal training involves teaching specific behaviors or tasks to various animals through positive reinforcement and repetition. Whether it’s training a […] The post 35 Small Town Business Ideas That Can Make You Money appeared first on MyWifeQuitHerJob.com.

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Retail TouchPoints

JANUARY 30, 2024

Cultivate Ethical Proficiency in AI The journey toward responsible Gen AI in retail begins with an essential step — ethical AI training. This training goes beyond mere technical know-how, delving into the ethical quandaries and societal impacts of AI. Moreover, ethical AI training in retail should also focus on inclusivity.

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Retail Customer Experience Technology Customer Data 340

Retail TouchPoints

OCTOBER 31, 2023

Train early and train often. Training beyond the basics might seem to be a luxury during the time-starved holiday season, but it’s well worth the investment for virtually all associate roles in the store. Frequent training refreshers are critical to training retention and demonstration of the right behaviors,” Grant explained.

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Retail TouchPoints

OCTOBER 27, 2022

The turbulent labor market made for especially high turnover, which meant less training, earlier burnout and more injuries. Short-Term Labor Doesn’t Mean Short-Term Training. Seasonal workers are usually deprived of the in-depth on-the-job safety training garnered by those who hold more permanent roles.

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Retail TouchPoints

JUNE 4, 2024

What content is being used to train these gen AI models (and where did it come from)? We don’t train on private stuff, we don’t train on stuff that people share with their friends; we do train on things that are public,” Cox explained , but how is that distinction being made in a forum as public as social media?

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Retail TouchPoints

AUGUST 14, 2024

Conduct Fraud Training : With staffing shortages, training employees to spot and handle fraud is crucial. Regular fraud training shows that theft won’t be tolerated and helps employees recognize and report suspicious activities. As ORC gangs get more sophisticated, continuous training keeps staff informed and vigilant.

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Specialty Retailers Outdoor Electronics Customer Experience 278

Retail TouchPoints

MAY 2, 2023

Our store also continues to be short-staffed with many of us needing cross-training in a multitude of work areas,” said Desiree Nelson, Lead Bookseller at the Union Square Flagship Barnes & Noble in a statement. That kind of proper training isn’t provided and we’re not compensated in a way that fairly reflects the work we do.

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Retail TouchPoints

MARCH 27, 2024

The retail industry can benefit from adopting new ways of allowing employees to train safely, creating a path to progress without the risks to the learner, those who are evaluating them or the brand. Where Traditional Learning Falls Down To create a safe space to learn, you must examine current training methodology.

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Retail TouchPoints

NOVEMBER 20, 2024

The free booklets, for both dogs and cats, include practical guidance and shopping checklists created by the retailer’s veterinary, training and grooming teams, plus exclusive pet services and savings on Petco-owned brands. Petco has introduced a new “Welcome to the family” program, available at stores beginning Nov.

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Retail TouchPoints

DECEMBER 4, 2023

Both pharmacies already are HIV-focused Specialty Pharmacies of the Community (SPOC), meaning they are staffed with HIV-trained pharmacists and community health workers equipped to support HIV/AIDS patients.

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Forrester eCommerce

JANUARY 19, 2024

However, such solutions require access to data that may be difficult or impossible to access for model training purposes. AI/ML-driven solutions continue to expand for IT and digital operations. The report Generative AI And […]

Operations 284

Operations Technology 284

Retail TouchPoints

SEPTEMBER 6, 2024

The RSWA, which applies to retailers with at least 10 employees, also will require companies to assess potential workplace violation hazards; adopt written workplace violence prevention policies; and provide workplace violence prevention training, with these elements taking effect on March 1, 2025.

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Retail TouchPoints

JULY 29, 2022

Shoppers are now trained to expect innovation in any and every category. We’ve trained people to expect there to be something new. We’ve trained people to expect there to be something new. We’ve also trained them to become very comfortable with disruption.”. It doesn’t matter the category.

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Retail TouchPoints

APRIL 29, 2024

GNC associates have received training specific to the common side effects of GLP-1 drugs, and that training will continue to evolve alongside the selection of products. GNC also plans to include expert advice on GNC.com centered around fitness and resistance training, healthy recipes, meal plans and more.

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Retail TouchPoints

FEBRUARY 27, 2024

This includes implementing robust security protocols, regular system audits, employee training and investing in advanced cybersecurity technologies. Employee Training Avoiding human error is often the first line of defense against cyber threats. Training is needed that goes beyond stating rules and consequences.

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Payment Services Retail POS Operations 278

Forrester eCommerce

SEPTEMBER 6, 2024

Large-scale AI models trained on extensive data sets are shifting computer vision toward more adaptable and scalable solutions.

Technology 259

Technology 259

Retail TouchPoints

NOVEMBER 22, 2024

The store features Puma’s most in-demand product lines across basketball, motorsport, golf, running, training, soccer and kids, as well as collections designed by select brand ambassadors and athletes.

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Apparel Accessories Fashion Games 311

Retail TouchPoints

MARCH 18, 2024

Retail trade organizations such as the National Retail Federation and the Retail Industry Leaders Association offer training and relevant materials. For employee-to-customer interactions, you may consider providing training for your employees related to interpersonal skills and de-escalation techniques. Additionally, the U.S.

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Kissmetrics

DECEMBER 23, 2021

Virtual Training or Classes. With so many live streaming and pre-recorded video platforms , virtual training and classes are already a big part of the corporate world. While many virtual trainings and classes will likely continue in their current form, the metaverse creates a space for them to expand.

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Retail TouchPoints

JUNE 1, 2023

The company also is launching an Optician Development Program, supporting training paid for by Walmart through the Optical Training Institute. After increasing pay for its opticians, Walmart expects their average wage to top $22.50

Retail 277

Retail Operations 277

Forrester eCommerce

JUNE 11, 2024

Learn how to effectively find and train talent for AI in this preview of our upcoming Technology & Innovation Summits. Success with AI will depend on how effectively you lead your people who leverage powerful AI tools.

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Technology Information 259

Retail TouchPoints

NOVEMBER 14, 2024

Ensure robust security and incident response training. Given the expanding threat landscape and the tendency for actors to target finance and HR teams, it’s crucial to provide security training to all staff, including non-security professionals, so that the rate of incidents can be improved.

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Retail Payment Services Consumer Management 277