Retail TouchPoints

JULY 23, 2024

In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report , a multi-media experience featuring insights from 15 of the industry’s top analysts, futurists and thought leaders. We saw the industry embracing this trend in several ways. Have retailers truly embraced certain technologies?

Consumer 263

Consumer Games Retail Other 263

Forrester eCommerce

JULY 8, 2024

To help leaders better understand this dynamic landscape, Forrester’s Q1 2024 State Of B2B Events Survey gathered responses from over 200 event decision-makers to identify and analyze the key trends. […]

Events 458

Events B2B Marketing Technology 458

Forrester eCommerce

SEPTEMBER 7, 2023

In this blog, we analyze the recent trends in US retail and e-commerce sales and share our key takeaways that brands should know for the rest of 2023.

eCommerce 434

eCommerce Retail Blog Customer 434

Forrester eCommerce

AUGUST 28, 2024

My colleague Jitender Migliani and I have just published a report (Consumer Spending And The Economy Grow Despite Persistent Pessimism) based on the H2 2024 US macroeconomic trends and consumer behavior data that we’ve collected and analyzed.

Consumer 259

Consumer Customer Experience B2C Customer 259

Retail TouchPoints

AUGUST 7, 2024

Every year, the interior design world stumbles upon unique trends that break the mold — this is where the fun of design comes from. And they’ve hit the nail on the head, as this trend is anywhere and everywhere, taking over hotels and homes alike. It paints quite a picture! It was a matter of when and how.

Banking 259

Banking Other Customer Retail 259

Forrester eCommerce

FEBRUARY 27, 2024

Forrester’s B2B event trends survey is back and we invite you to participate! Everyone completing the survey will gain access to the latest market trends and crucial information on building an audience-centric, integrated event strategy within their organization.

B2B 418

B2B Events Information Marketing 418

Forrester eCommerce

JULY 4, 2023

Forrester’s ongoing work with CX professionals and CJM platform providers reveals key trends in the use of CJM software across organizations and how these platforms must evolve to keep pace with CX pro’s needs. CX pros […]

Customer 369

Customer Marketing Customer Experience Management 369

Forrester eCommerce

FEBRUARY 21, 2024

In two new reports on healthcare trends, we explore how HCOs can weather the storm and overcome these challenges. Healthcare organizations (HCOs) are navigating turbulent waters as they confront long-standing industry challenges and broad economic currents. The convergence of these factors tests HCOs’ adaptability and resilience.

Customer Experience 380

Customer Experience Customer 380

Forrester eCommerce

JANUARY 24, 2024

Forrester analyzes trends in the various measures of inflation reported by the BLS and expects headline inflation to decrease in 2024.

Consumer 284

Consumer Customer 284

Forrester eCommerce

AUGUST 15, 2024

For a time, it appeared that the reach of serverless platforms had exceeded their grasp. After some notable success stories like the high-profile “serverless-first” Capital One strategy, hype appeared to be dying down.

Definition 528

Definition Customer 528

Forrester eCommerce

DECEMBER 12, 2023

Since this is an emerging category of technologies, there’s always new innovations and trends to keep track of. My colleagues and I got together to create a list of the most important trends to follow across edge and IoT. We unpacked them in our recent report: The Top 10 Trends In Edge Computing And IoT, […]

Technology 293

Technology Operations 293

Forrester eCommerce

DECEMBER 20, 2023

I am thrilled to share that I recently published our “Top 10 Infrastructure Trends In 2023“ This is the first of what we are hoping will be a yearly report. I had the opportunity to work with many of my analyst peers to curate this list of today’s top trends.

Operations 259

Operations 259

Retail TouchPoints

DECEMBER 13, 2023

Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation. Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo.

Sporting Goods 323

Sporting Goods Technology Omnichannel Operations 323

Retail TouchPoints

MARCH 25, 2024

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. Review past sales data to identify trends in inventory and purchase timing. trillion in 2023, according to research by Statista. Operational agility.

eCommerce 312

eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

FEBRUARY 29, 2024

“Many systems can now identify sales trends, understand customer behavior and gauge employee performance. The integration of real-time customer feedback mechanisms and predictive analytics tools are other exciting developments, allowing businesses to proactively adapt to customer needs and trends.

Point of Sale 262

Point of Sale POS Payment Services Merchant Services 262

Retail TouchPoints

DECEMBER 12, 2023

Nothing really, except they are all up-and-coming trends that will drive consumption in 2024, according to Pinterest. But unlike the many other companies and organizations making end-of-year predictions, Pinterest makes the case that its trends are more on point than others’ because the searches on its platform are more forward-looking.

Clothing 278

Clothing Social Media Fashion Consumer 278

Forrester eCommerce

NOVEMBER 7, 2024

According to Forrester’s Marketing Survey, 2024, 69% of global B2C decision-makers increased their investment in content management technology, up from 59% who did so in 2023. Web content management software growth now outpaces the growth of the broader software market and is poised to reach $15.3 billion (total addressable market) by 2028.

Management 273

Management B2C Technology Marketing 273

Forrester eCommerce

APRIL 29, 2024

Read on to explore Forrester's take on the top digital CX and design trends to watch for in 2024.

Customer Experience 273

Customer Experience Customer 273

Groove

JULY 22, 2024

UI Design Trends for 2020 2020 will go for that same bold factor, but in different ways. See below how PROPS Paper Magazine uses a brutalist UI design trend on its homepage: Complex Gradients Gradients have officially made a comeback. Staying up to date with UI design trends is a critical component of any eCommerce strategy.

eCommerce 195

eCommerce Magazine eCommerce Design Presentation 195

Kissmetrics

NOVEMBER 15, 2021

One great way to figure out what is popular is with Google Trends. This tool identifies current and existing trends in search marketing. This article will help you understand how to use Google Trends and the specific steps you can take to maximize your efforts. What Is Google Trends? In comes Google Trends.

Marketing 335

Marketing eCommerce Social Media Cryptocurrencies 335

BigCommerce

JUNE 16, 2022

With COVID-19 accelerating pre-pandemic trends such as mobile commerce and… Needless to say, ecommerce is an industry of endless change.

eCommerce 419

eCommerce Mobile BigCommerce 419

Retail TouchPoints

JULY 10, 2024

In the current economic space, the brand’s popularity has grown markedly, a trend that brought with it customer demand for additional on-site services. Retail evolution is inevitable and relentless – successful retailers adapt nimbly to ever-changing customer and trends.

Retail 261

Retail Social Media Point of Sale Information 261

Retail TouchPoints

JANUARY 10, 2024

As we step into 2024, the retail industry is poised for a transformative year at brick-and-mortar locations, marked by innovative product trends that marry functionality with aesthetics. One standout material making waves in this trend is golden and brass architectural wire mesh.

Retail 273

Retail Accessories Marketing Presentation 273

Retail TouchPoints

APRIL 8, 2024

Navigating TikTok Trends Navigating the ever-evolving landscape of TikTok takes agility as a marketer. Finding a product that will be successful on the platform is often the first step in leveraging TikTok trends. Here are some strategies for navigating the often chaotic world of TikTok viral marketing.

Social Media 264

Social Media eCommerce Marketing Consumer 264

Forrester eCommerce

DECEMBER 5, 2023

We recap a few European retail sales trends over the last few years and in 2023.

Retail 243

Retail Customer 243

My Wife Quit Her Job

MARCH 26, 2024

In this episode, we breakdown the latest trends and perspectives that we learned from the casual conversations we had at the conference. In this episode, we breakdown the latest trends and perspectives that we learned from the casual conversations we had at the conference.

eCommerce 296

eCommerce Events 296

Groove

JANUARY 24, 2022

Though trends come and go, some trends stick around. With this growth comes the importance of staying up-to-date with the latest eCommerce trends. So, we put together this blog to share our forecast of the top eCommerce trends that we believe will make their mark in 2022. Are you ready? Storytelling With Infographics.

eCommerce 326

eCommerce Merchant Services Shipping Mobile 326

Retail TouchPoints

JANUARY 12, 2024

For online retailers that want to stay relevant and competitive, it’s important to stay on top of the latest trends and strategies. The winning strategy of using both platforms at the same time has gained tremendous traction over the years, and this trend shows no signs of slowing down in 2024.

Social Media 320

Social Media Beauty and Health Multichannel eCommerce 320

Retail TouchPoints

JANUARY 24, 2024

Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers. This trend requires businesses, particularly in ecommerce, to seamlessly blend their online and offline sales channels.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Forrester eCommerce

FEBRUARY 11, 2020

Here are our top 5 trends for CRM in 2020: Self-service for end-to-end customer journey support increases. Modern CRM must be used as a foundational technology for customer engagement in order to deliver experiences that keep your customers coming back for more. More customers self-serve as the first point […].

Technology 397

Technology Customer 397