Forrester eCommerce

FEBRUARY 21, 2024

In two new reports on healthcare trends, we explore how HCOs can weather the storm and overcome these challenges. Healthcare organizations (HCOs) are navigating turbulent waters as they confront long-standing industry challenges and broad economic currents. The convergence of these factors tests HCOs’ adaptability and resilience.

Customer Experience 380

Customer Experience Customer 380

Retail TouchPoints

SEPTEMBER 12, 2024

During the upcoming Retail Strategy & Planning Series , experts will explore these trends further to identify top tips and tactics for driving holiday sales results. Trend 2: Dynamic Content Will Create Ecommerce Impact Early predictions from eMarketer point to a 23% year-over-year increase in ecommerce sales for the holiday season.

Retail 306

Retail Merchant Services Channel Consumer 306

Retail TouchPoints

NOVEMBER 28, 2024

We’ve compiled a list of payments innovations that align with holiday shopping trends, highlighting why this is a critical time for retailers aiming to win consumer loyalty. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand?

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Forrester eCommerce

SEPTEMBER 8, 2023

Has The Economy Got You Down? Inflation is rampant, and beleaguered consumers are reeling from high prices.

Consumer 418

Consumer Customer Experience B2C Customer 418

Retail TouchPoints

NOVEMBER 20, 2024

Citi Trends has named Ken Seipel as its new CEO, a job he has held on an interim basis since June 2024. Seipel, who has served on Citi Trends’ board since 2019, brings experience in public and private equity as well as with Fortune 500 retail companies. Citi Trends is an exciting growth opportunity,” said Seipel in a statement.

Apparel 277

Apparel Improvements Retail Customer 277

Forrester eCommerce

MARCH 28, 2024

Kubecon is the place where big tech and large enterprise cloud users converge with open-source communities and startups to collaborate on the latest trends in cloud-native. Generally, Kubernetes (K8s) has become the epicenter of platform engineering innovation with that trend continues this year.

Customer 466

Customer 466

Forrester eCommerce

SEPTEMBER 4, 2024

In 2024, European banks joined other regions and industries to see a significant drop – a worrying sign with grave business implications.

Banking 300

Banking Other Customer Experience Customer 300

Forrester eCommerce

SEPTEMBER 27, 2023

Forrester analyzed past industry performance and top consumer, regulatory, competitive, and tech trends to help insurers succeed in the next decade.

Consumer 443

Consumer Customer 443

Forrester eCommerce

SEPTEMBER 10, 2024

I’m excited to meet you in Singapore on October 1, 2024, and together, we will discuss the latest data, trends, and insights shaping the marketer’s remit in a tech-disrupted world. Forrester’s B2B Summit APAC 2024 for CMOs and marketing leaders is just a few weeks away. At the Summit, you will get the opportunity to […]

Marketing 468

Marketing B2B 468

Forrester eCommerce

MARCH 13, 2024

They reveal some continued trends — and some interesting shifts. Forrester’s 2023 State Of VoC And CX Measurement Practices Survey results are in.

Customer Experience 434

Customer Experience Customer 434

Forrester eCommerce

AUGUST 6, 2024

Several notable trends emerged, shedding light […] In Forrester’s 2024 B2B Brand And Communications Survey, we asked B2B marketing leaders to share their perspective on anticipated budget changes in 12 program and personnel categories.

B2B 448

B2B Marketing 448

Forrester eCommerce

NOVEMBER 1, 2023

Here are a few of the key trends to look out for. The year ahead may be relatively uneventful for the banking industry — but don’t count it out.

Banking 468

Banking Customer 468

Groove

OCTOBER 11, 2024

The Future of eCommerce Merchant Services As companies look toward the future, several trends appear on the horizon. Working with providers who stay on top of the latest trends can ensure that businesses are prepared for these shifts and can adjust their online retail systems to respond effectively.

Merchant Services 350

Merchant Services Payment Services Payments eCommerce 350

Forrester eCommerce

SEPTEMBER 3, 2024

These trends influenced our selection of the next 10 top emerging technologies for 2024. As AI continues to dominate the technological landscape in 2024, security, the need for trust, and innovation in advanced computing remain vital.

Technology 410

Technology 410

Retail TouchPoints

NOVEMBER 5, 2024

The in-store grocery shopping experience has held on to its appeal, even as supermarket retailers have realized that they also need to offer customers simple, yet personalized, digital commerce options.

Mobile 275

Mobile Operations Consumer Shopify 275

Forrester eCommerce

SEPTEMBER 15, 2023

In Forrester’s Q2 2023 Digital Process Automation Survey, three primary trends came into focus: 1) Organizations hit the pause button on digital transformation (DT) in the wake of economic uncertainty and tightening budgets; 2) process intelligence has gained […]

Marketing 448

Marketing Management Customer 448

Forrester eCommerce

FEBRUARY 28, 2024

This is perhaps the start of an acquisition trend that Forrester predicted last year. Today, customer success platform vendors Totango and Catalyst announced their intention to merge.

Customer 394

Customer Marketing B2B Customer Experience 394

Forrester eCommerce

SEPTEMBER 20, 2023

The Impact Of TuringBots TuringBots (AI and generative AI that assist in software development tasks) are a major trend, and tools like GitHub Copilot (a Coder TuringBot for pair programming in common languages such as Java […] Our bet: AI will quickly evolve the low-code toolset and make the market grow faster.

Marketing 411

Marketing Customer 411

Retail TouchPoints

SEPTEMBER 25, 2024

For several years now, consumers’ search behavior has been trending away from generic search engines and toward platforms like Amazon and social media sites. TikTok has noted this trend on its platform, where it says 57% of users utilize its search functionality and 23% search for something within 30 seconds of opening the TikTok app.

Social Media 286

Social Media Jewelry Management Consumer 286

Forrester eCommerce

OCTOBER 7, 2024

Every year, the summit has consistently provided a valuable platform for CMOs across the region to connect with analysts and their industry peers and discuss emerging trends in marketing. […]

B2B 300

B2B Marketing 300

Retail TouchPoints

DECEMBER 2, 2024

Online Shopping Continues its Shift Toward Mobile Consumers also continued to shift their online shopping to mobile devices, a trend that has been steadily growing for the past several years.

Merchant Services 279

Merchant Services Apparel Jewelry Beauty and Health 279

Retail TouchPoints

SEPTEMBER 25, 2024

Following the same trend, usage of buy now, pay later (BNPL) financing solutions also are expected to reach record levels this holiday season. This trend is expected to continue through the holiday season, with influencer-driven traffic expected to outpace retailer traffic from social media overall. 1 to Sept.

Social Media 280

Social Media Sporting Goods Consumer Electronics 280

Retail TouchPoints

DECEMBER 6, 2024

A revamped product assortment that leans into trend-forward products and styles mimicking parents’ personal styles, including mini me versions of fashionable items. The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends. Can you share some examples of what that entails?

Apparel 288

Apparel Fashion Social Media Clothing 288

Retail TouchPoints

DECEMBER 2, 2024

Our third quarter comp trend started out very strongly, but then warmer temperatures from mid-September onwards slowed our sales momentum,” said Michael O’Sullivan, CEO of Burlington Stores in a statement. The value-priced retailer, which currently operates 1,103 stores in 46 states, Washington, D.C. 27, 2024.

Operations 273

Operations Retail Marketing 273

Retail TouchPoints

DECEMBER 9, 2024

The trend is being fueled in part by the popularity of social media unboxing and haul trends, but also by an increased desire from consumers for experiences following the forced isolation of the COVID years. The Rise of the Advent Calendar And Cheese Brothers isnt the only brand to capitalize on this trend.

Small Business Retail 248

Small Business Retail Shipping Costs Gifts Social Media 248

Retail TouchPoints

DECEMBER 9, 2024

Instead of waiting for specific sales events, consumers particularly younger ones make purchases year-round, driven by immediate needs or viral trends. Consumers are drawn to the thrill of limited-time offers and viral product launches, making impulsive purchasing decisions based on fleeting trends.

Consumer 262

Consumer Social Media Fulfillment Shipping Costs 262

Retail TouchPoints

NOVEMBER 26, 2024

However, according to the latest research from Marigold’s recently published Relationship Marketing Trends: Brand Rankings Report , there are things consumers look for beyond price that drive purchase decisions. There are many reasons why consumers choose the products they buy and the brands they buy them from.

Consumer 290

Consumer Channel Social Media Mobile 290

Groove

DECEMBER 11, 2024

Emerging Trends in Email List Building Email marketing may be the oldest form of digital marketing still relevant today, but numerous emerging trends are nonetheless changing the face of the industry. The first (and arguably most impactful) of these trends is the emergence of artificial intelligence.

eCommerce 195

eCommerce Social Media White Paper Seminar 195

Retail TouchPoints

SEPTEMBER 18, 2024

22, offering a 90-minute immersive journey in which consumers can explore the hottest fashion trends and simultaneously shop the looks via the Shein mobile app. Global fashion and lifestyle retailer Shein will host a special episode of its interactive shoppable livestream experience to unveil its Fall and Winter collections. PT on Sept.

Fashion 273

Fashion Social Media Events Mobile 273

Retail TouchPoints

AUGUST 21, 2024

A number of Bulletin client brands, such as St Soleil , Jane West and Trend 36 , already have adopted the integration and are seeing benefits. We’re always looking to reduce manual touch points and streamline workflows, and this app certainly helps us do just that.”

Shopify 289

Shopify Small Business Retail B2B eCommerce Platforms 289